6 ways an Amex Platinum concierge can help get you through the pandemic

Jul 25, 2020

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As a The Platinum Card® from American Express cardholder member, you know all the great perks that come with its $695 annual fee (see rates and fees). One of the most overlooked of these benefits is the Platinum Concierge, not to be confused with the Global Assist Hotline for help with travel.

(Photo by The Points Guy)

Related reading: How to maximize benefits with the Amex Platinum Card

Cardmembers know they can use the concierge for tasks such as restaurant reservations, tickets to concerts and other entertainment events and purchasing flowers and gifts. But did you know that they are also there to help with more unusual tasks?As I continue to shelter in place with my family in San Antonio, we’ve been working on home repairs and upgrades. When it was time to look for a new stove top, I decided to hand the search over to Miss Rebecca, a Platinum Concierge.

After giving the stove’s dimensions and what types I was looking for, Miss Rebecca asked me a series of questions including: price range; just a stovetop or an oven too; gas, electric or glass top; number of burners; grill or no grill; and stovetop color. We were on the phone for about 15 minutes. By the end of the call, she informed me it would take about three days to compile the information.

Related reading: No travel, no problem: 6 Amex Platinum benefits you can use from home

(Photo by Jaroslav Pachy sr/Shutterstock)
(Photo by Jaroslav Pachy sr/Shutterstock)

Exactly three days later, I had a full list of great stovetop options, ranging from $400 to $1,000, to choose from. Once I make a final decision, the concierge can arrange to have the stovetop delivered and installed.

As I was waiting on the line, Miss Rebecca told me that American Express also offered other resources to help cardmembers as we continue to stay in our homes during the COVID-19 pandemic, including creating a personalized daily or weekly calendar of activities for all ages. Below are six options for you to consider.

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In This Post

Travel wish list

Luxury beach with mountain in Mauritius. Sandy beach with palms and blue ocean. Aerial view (Photo by Nuture/Getty Images)
A luxury beach with a mountain in Mauritius. (Photo by Nuture/Getty Images)

Your concierge can work with you to create a wish list for family, solo or group travel so you’ll be ready to go once the pandemic subsides. Inspirations include traveling to baseball stadiums across the country, getting stamps in a National Park Passport or booking a trip to Mauritius (the current favorite on my personal wish list). Concierge services include research on sightseeing ideas and ideas for unique experiences.

Related reading: 7 far-flung and obscure spots to add to your bucket list

Science ideas for kids

(Photo by Rawpixel.com/Shutterstock)
Take your kids to online summer camp to keep them busy. (Photo by Rawpixel.com/Shutterstock)

I’ve been in the house with a restless and surly 14-year-old and a very active seven-year-old. Parking them on iPads or in front of the television as I work (don’t judge me) only goes so far. The concierge has several resources, including:

  • A link to the Mommy Poppins website — which covers 11 cities and a national tab — yields a treasure trove of resources: Boredom busters; online summer camps; online tutoring/classes; and virtual parties.
  • For kids who like to cook, there’s the Kitchen Pantry Scientist website, where they can do things like balloon experiments, fun with dry ice, making giant soap bubbles and a series of how-to science videos.
  • For your budding space geeks, there’s the California Institute of Technology’s Jet Propulsion Laboratory website, a gold mine of space-related projects and activities.


(Photo by Mr.Whiskey/Shutterstock)
Enjoy inspirational speeches via the TEDTalks website. (Photo by Mr.Whiskey/Shutterstock)

When you’re trapped in the house for hours on end, you may want to brush up on your skills or just learn new things. The Amex Platinum Concierge has a full list of resources, including: Khan Academy for students ages 2-18; Scholastic Learn At Home For Families; language apps such as Duolingo, Babbel or Rosetta Stone; the TEDTalks of more than 3,300 speakers; Class Central Online Courses, comprised of more than 500 online courses from the eight Ivy League schools; and the Udemy online academy.

Pro tip: Check your local library’s website. You may be able to get free access to Rosetta Stone, which usually costs between $80 and $250.

Theme park virtual tours

Sea World Orlando guests don masks to ride the Mako roller coaster, in Orlando, Fla., Thursday, June 11, 2020. The park reopened on Thursday requiring guests to wear masks after having been closed since March 16 due to the coronavirus pandemic. Mako is the tallest roller coaster in Central Florida. (Joe Burbank/Orlando Sentinel/Tribune News Service via Getty Images)
Sea World Orlando’s Mako is the tallest roller coaster in Central Florida. (Joe Burbank/Orlando Sentinel/Tribune News Service via Getty Images)

Although Walt Disney World and Universal Orlando are now open with strict social distancing rules in place, you may not feel comfortable taking the kids for a visit. The concierge offers links to virtual tours to Walt Disney World’s Magic Kingdom, Animal Kingdom, and Epcot. There’s also The Great Lego Race and Miniland USA virtual tour at Denmark’s LEGOLAND and virtual tours of Discovery Cove and option to “ride” roller coaster Mako at SeaWorld Orlando.

Related reading: 14 ways to travel the world without leaving your sofa

Working and studying remotely

(Photo by Sergei Lapitckii/Shutterstock)
Your concierge can help you find the best portable Wi-Fi hotspots. (Photo by Sergei Lapitckii/Shutterstock)

As we continue to be stuck at home due to the coronavirus pandemic, you can call a concierge to research the best video conferencing services, find out how to rent a high-speed pocket Wi-Fi for internet access or seek options for how students can collect personal belongs left behind at school when asked to vacate.

For pets

(Photo by Prystai/Getty Images)
Let your Amex Platinum Concierge ensure that your pets get what they need during the pandemic. (Photo by Prystai/Getty Images)

If you have pets, you may not want to go out to pick up their food, medication or toys. Your concierge can help you find online resources to place an order with companies including Petco, PetMeds, PetCareRX and Chewy. If you need more help, the concierge can help you find pet sitters, pet walkers, pet care and mobile pet grooming in your area.

Bottom line

With cardmembers questioning whether there’s enough coronavirus-related perks to keep carrying the travel perks-heavy Amex Platinum card, it’s always nice to find an existing benefit that can help justify the card’s $695 annual fee (see rates and fees). Now is the perfect time to think about all those pesky tasks and projects that could use the professional touch of an Amex Platinum Concierge.

For rates and fees of the Platinum Card, please click here

Featured photo by Shutterstock

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

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More Things to Know
  • Limited Time Offer: Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
17.24%-26.24% Variable
Annual Fee
Balance Transfer Fee
Recommended Credit
Terms and restrictions apply. See rates & fees.

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