How to ride Disney’s newest attractions with the virtual queue system
Editor's note: This post has been updated with the latest information.
Once upon a time in a land far, far away called Orlando, you could wake up one morning and decide on a whim that you wanted to spend the day at Walt Disney World. There were no theme park or dining reservations to secure, no upcharges to skip the line and no mobile apps to master.
I hate to break it to you, but this isn't a fairy tale.
This is the real world, and here and now, you practically need a Ph.D. in Disney if you want to make the most of your time at The Most Magical Place on Earth.
I am neither a professor nor a fairy godmother, but I can teach you how to master Disney's virtual queue system and help you improve your chances of securing a spot on Disney's most popular attractions.
Here's TPG's complete guide to Disney's virtual queue system.
What is Disney World's virtual queue system?
A few months after reports of 11-hour lines to ride Universal's new Hagrid-themed roller coaster, Disney opened the much-anticipated Star Wars: Rise of the Resistance attraction in Hollywood Studios' Star Wars: Galaxy's Edge with virtual queuing in December 2019. Rather than standing in an hours-long line for this groundbreaking new attraction, guests could attempt to join a virtual queue via the My Disney Experience app.
With potentially tens of thousands of guests vying for a spot in the virtual queue each day, it became a lottery of sorts.
When the virtual queue opened each morning, boarding groups were gone within seconds. Those who secured a spot were given a boarding group number that would grant them access to the ride during a specific one-hour window of time.
Now that it's been open for nearly three years, Rise of the Resistance no longer utilizes a virtual queue system, but Disney has continued to use virtual queues for a period of time when new attractions open.
Unlike Disney Lightning Lane skip-the-line access, using Disney's virtual queue system does not incur an additional fee.
Securing a boarding group using Disney's virtual queue system
Guests typically have two opportunities to join a virtual queue. Currently, there are no Disney World rides that use a virtual queue, but here is a primer in case they reinstate this service in the future.
The first virtual queue opportunity begins at 7 a.m., and you can request to join the queue while you drink your morning coffee in your hotel room (or grab for your phone in the dark with only one eye half open). Technically, you can join from anywhere if you have a valid admission (and theme park reservation for certain ticket types, like annual passes).
The second opportunity is at 1:00 p.m., and you must be inside the park where the attraction is located to join.
Still with me? Good. Here's how to find the virtual queue in the My Disney Experience app.
From the home page of the app, click the "hamburger menu" (the three stacked lines) in the bottom right corner. Click the menu item called "Virtual Queues" and then select "Join Virtual Queue."
Start this step about 10 minutes before the queue officially opens and click "Confirm Your Party" and ensure everyone in your travel party is listed correctly.
When there are about 10 seconds left before the virtual queue opens (we recommend using the World Clock or Time.gov if you want to be extra precise), begin to refresh the "Join Virtual Queue" screen until the "Join" button appears at 7 a.m. on the dot.
Related: Magic at every budget: These are the best hotels at Walt Disney World
From there, just follow the on-screen instructions and fingers crossed, you'll see a screen with your boarding group number and estimated return time. Success!
You should receive a push notification with a return window when your boarding group is called. Head to the attraction during your designated window and a cast member will scan you into the attraction.
You should still expect a small wait — typically around 10 to 15 minutes, but possibly up to 30. It still beats standing in the Florida sun for two to three hours in a standby queue.
Attractions that use virtual queue
Currently, there are no rides at Disney World utilizing a virtual queue. Disney has taken to only using virtual queues for new ride openings and then phasing them out in favor of standby queues and Lightning Lane once the excitement dies down.
Related: Why Epcot is now Disney World's must-do park
Virtual queue tips and tricks
- Give thought to whether you want to use your phone's cell service or available Wi-Fi — sometimes, cell service can actually be better. In this case, fractions of a second can matter, so it's worth thinking through.
- If there are multiple tech-savvy travelers in your group, it may not hurt to have more than one person try for the virtual queues.
- Guests can only join the virtual queue for a given experience once per day, with the exception of guests who are eligible for extended evening theme park hours.
- Disneyland's virtual queue system operates slightly differently than Disney World's. You can view full details on the Disneyland website.
- Joining the virtual queue does not guarantee that you will get on the ride. If the attraction goes down or there are other difficulties, there is a possibility your boarding group will never be called.
- Make sure you have the latest version of the My Disney Experience app on your phone before your visit. Sign in to the app and double-check that your entire travel party is linked in your Friends & Family list and has tickets and theme park reservations in place. If something doesn't look right, rectify it at least the day before your visit so you don't hit any snags.
What to do if you don't get a boarding group
Don't freak out just yet. If you are unable to secure a boarding group, you do have other options.
First, if you feel that you didn't get a virtual queue spot because of an error with the app or some other type of technical difficulty, take screenshots and speak to a cast member at one of the guest experience team kiosks once you get to the park.
You may also have the option to purchase Lightning Lane Multi Pass or Lightning Lane Single Pass access.
Bottom line
These tips should help you make the most of your trip and imbue you with the superpower to get on your favorite Disney attractions using the virtual queue system. I wish you all the luck in the galaxy — and a good Wi-Fi signal.
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