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The inside scoop on invite-only Delta 360 Status

July 06, 2021
9 min read
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Editor’s note: This is a recurring post, regularly updated with new information.


If you look up Delta's elite status tiers, you'll see that Diamond Medallion is its top-tier. But that's not the actual top of the heap. In addition to published top tiers, like American’s Executive Platinum, Delta Diamond and United Premier 1K, all three carriers offer an even higher level of status, reserved specifically for the biggest spenders.

Delta 360 is Delta's version of an invite-only, hyper-exclusive service tier for its most loyal flyers. It compares to American Airlines' Concierge Key and United's Global Services. Here's the official description from Delta: "Delta 360° is an annual, invitation-only program for our top SkyMiles Members, offering an exclusive suite of benefits and services even beyond Diamond Medallion Status. An invitation into Delta 360° is based on your overall investment with Delta. If you’re selected to join, we’ll contact you directly."

Intrigued? Let's dive in and see what this exclusive status is all about.

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How to earn Delta 360 status

It's always a good day when a Delta-branded Porsche takes you to a connecting flight. (Photo by Darren Murph / The Points Guy)

Despite Delta 360 offering (arguably) the weakest set of perks among the three major invite-only programs, it generally requires the most to get in. Invitations usually get sent out in late January or early February.

There’s no set formula for how much you need to spend or fly, but one Detroit-based member we spoke to received a 360 invite after sitting at just over 240,000 MQM, which were accrued over 43 segments. His MQD count was just north of $42,000. He's taken six international business trips this year, is a Delta Million Miler and puts "a fairly significant sum" on his Delta SkyMiles® Platinum American Express Card.

Related: Your guide to invitation-only airline and hotel elite status

A spate of Delta loyalists at FlyerTalk have also chimed in, with one NYC-based flyer having nearly $90,000 in spend but still lacking a 360 invite. Another based near Huntsville (HSV) spent nearly $50,000 and is still looking in from the outside. Meanwhile, a Fort Lauderdale (FLL)-based flyer received an invitation with 250,000 MQMs, $75,000 MQDs and zero cobranded card spend. A few added data points show that in saturated Delta markets, such as New York and Atlanta, you may need to hit six figures in annual spend to be in the mix for an invitation.

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A separate poster explains that Delta looks at more than just overall spending, including how much control you have over corporate contracts that could funnel vast sums of money into Delta's coffers. It might also help if you spend a significant amount with Wheels Up.

Due to the pandemic, anyone that held 360 status in 2020 had their status extended through Jan. 31, 2022.

Related: Fast-track Delta Diamond status with Wheels Up

Delta Sky Club Executive Membership

(Photo by Zach Griff/The Points Guy)

If you frequently travel with family or colleagues or want the ability to spontaneously guest someone into the Sky Club after sparking a conversation on a flight, this is a significant perk. Delta Sky Club Executive membership includes unlimited Club access for the member and up to two guests per visit.

If you wanted to pony up for Executive Sky Club membership, you'd need to pay $845 annually, part ways with 84,500 SkyMiles or pay $75 for 12 monthly installments.

The only other way to procure Executive Sky Club membership for free is to burn two Choice Benefits for Delta's Diamond Medallion members. Given that Diamond members only receive three Choice Benefits, that's a steep price to pay. You can also shortcut Sky Club access with certain cards*, such as The Platinum Card® from American Express and the Delta SkyMiles® Reserve American Express Card.

*Must present valid American Express Card, government-issued I.D., and same-day corresponding airline ticket to club ambassador.

Related: The ultimate guide to getting Delta Sky Club access

Dedicated phone line with best-in-class agents

(Photo by Darren Murph/The Points Guy)

While each of Delta's published elite tiers (Silver, Gold, Platinum and Diamond) receive priority phone treatment, with increasingly skilled agents assigned to higher tiers, Delta 360 members can dial up what amounts to a personal assistant. Based on feedback from current and former Delta 360 members, the dedicated VIP phone line gives them 24/7 access to the crème de la crème.

These agents are given extra autonomy to cut through red tape and do whatever is necessary to get Delta 360 members out of jams when it comes to irregular operations (IROPS) and weather-related delays/cancellations. They're also more likely to bend the published rules when members need to make schedule changes or add legs to itineraries.

Related: How to quickly reach an airline customer service agent

Greater chance of a Porsche gate-to-gate airport transfer

(Photo by Darren Murph/The Points Guy)

Delta carefully monitors the travels of its Diamond Medallion members. If it detects that a member may miss a critical connection, agents will work hard to position a Porsche at their arrival gate to expedite their transfer to the connecting gate. This service is primarily found at Delta's large hubs, such as Atlanta (ATL), Detroit (DTW), Minneapolis (MSP), Los Angeles (LAX), Salt Lake City (SLC) and Seattle (SEA).

When it comes to Delta 360 members, however, this monitoring is taken to entirely new heights. They are given Porsche priority when the fleet is at max utilization and are more likely to receive a courtesy Porsche transfer even when it's not necessary to make a tight connection.

A fancy annual gift

Photo by Scott Mayerowitz / The Points Guy

Delta has been known to send its Delta 360 members various high-end gifts. In the past, these have included a magnum of Louis Roederer Champagne and Tiffany & Co. flutes and Ray-Ban aviator sunglasses. It’s not a travel benefit per se, but who wouldn’t be happy to receive this package in the mail?

Related: Delta sending out 360° gift kits to top-tier elites

Higher upgrade priority on Delta flights

(Photo by Benji Stawski/The Points Guy)

Delta 360 doesn’t appear to offer any significant advantage over its highest published status (Diamond Medallion) when it comes to upgrades, but members get the same priority. That said, reports indicate that when members do receive complimentary upgrades, they tend to clear on the same day of the flight — rarely as early as five days out.

Of course, chances are quite good that these travelers are booked into paid first class as it is, so any upgrade perks may not be applicable.

Related: The ultimate guide to getting upgraded on Delta

Bottom line

One could expect that the dedicated individuals employed to service Delta 360 members would also go above and beyond when flight plans are thwarted due to schedule changes, weather delays or IROPS. On paper, you'll see a more robust set of exclusive perks when achieving American Airlines Concierge Key and United Global Services.

In fact, one Delta 360 member told us that he hasn't felt a huge difference since being elevated from Diamond Medallion, which can be looked at one of two ways: Either Delta isn't doing enough to celebrate its 360 members, or its top published tier (Diamond Medallion) delivers truly exceptional service, making the differentiation between the two tougher.

(Photo by Darren Murph / The Points Guy)

In some ways, this is good news to other Delta Medallion elites who might feel like they’re missing out — since, in reality, top-tier Diamond Medallion members largely get similar customer service and a comparable overall experience flying Delta.

If you’re currently working toward status on this carrier, make sure to check out the top cards that can help you earn MQMs and offer a variety of elite-like perks.

Additional reporting by Darren Murph.

Featured image by (Photo by Zach Griff/The Points Guy).
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
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  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
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Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
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  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

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  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
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Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023