16 mistakes cruise ship passengers make on disembarkation day
You’ve had a great cruise, and you want to end your vacation on a high note. Then comes the reality of disembarkation day.
Getting off a cruise ship is not the same as checking out of a hotel. You can’t just leave the ship when you feel like it.
Small and luxury ships can have flexible, even leisurely, disembarkation plans. However, the final day on most big ships is a madhouse.
The crew needs to get everyone out of their cabins and off the ship quickly so they can prepare for the arrival of the next batch of thousands of passengers. It’s a busy work day.
Try not to get too sad about the end of your delightful cruise vacation. Just be prepared for a little chaos, and take these steps to avoid any common disembarkation day mistakes.
Check your bill
The night before disembarkation, a statement of everything you spent on the ship for drinks, specialty restaurants, spa treatments, souvenirs and any other splurges will be placed outside your cabin door.
Mistakes happen, and inevitably there will be long lines at guest services on disembarkation day with people arguing about specific charges.
Avoid the crowd by either getting there super early or, better, heading to guest services the last night of your cruise and asking for a printout. Carefully check the statement, and ask for any required adjustments. On some ships, you can even do this electronically on the cruise line’s app or smart TV.
Pro tip: Don’t assume you can fix issues after you get off the ship. It’s nearly impossible to get cruise line land staff to fix onboard billing mistakes.
Related: 10 extra charges on cruise ships that will make you mad — and what to do about them
Don't get up at the crack of dawn
Your ship might arrive back in port at 6 a.m., but it then has to be cleared by customs officials, which might take two hours or more. Grab an extra hour or two of sleep — unless you still need to check your bill that morning. (See above.)
Avoid early flights home
There is a reason cruise lines recommend guests not book flights home before noon. It takes several hours to clear a ship of thousands of passengers. You might also have to clear customs.
Then you have to get to the airport, which could involve navigating through heavy traffic and waiting in security lines along with hundreds of other cruise travelers fresh off their ships.
Avoid unnecessary heart palpitations by booking afternoon flights.
Related: Should I book my flight through my cruise line?
Check your luggage tags
The day before disembarkation, staff will deliver color- and number-coded luggage tags to your cabin, along with an approximate disembarkation time. The idea is that you put these tags on any luggage you would like the crew to handle. (See below.) These tags are important for both departure timing and finding your suitcase at the pier.
On disembarkation day, groups will be called by the color and number of the tags — such as Red 1 or Yellow 5 — to head to the atrium to disembark. Don’t bother getting there early, or you’ll find yourself milling around, which can be frustrating. It’s better to grab a coffee and wait in a lounge or out by the pool.
Related: A beginners guide to picking a cruise line
Don't forget your group color
Luggage at the pier will be sorted by group color and number — and there will be thousands of bags waiting. Take a photo, or otherwise make a notation of your tag color so you will know where to look for your bags.
Pack up your liquor purchases
If you picked up a bottle of Kahlua in Mexico, rum in Jamaica or duty-free booze on your ship — which was, no doubt, held by your cruise line until the last night of the sailing — don’t forget you must pick it up at the time and place your cruise ship tells you before you disembark. (Alternatively, some cruise lines will have a table set up in the port building on debarkation morning.)
Pack the bottles in checked baggage if you are flying home. Carefully wrap them in your dirty clothes. U.S. Customs allows you to enter the country with one liter of an alcoholic beverage per adult duty-free. You can bring in more, but you’ll have to pay the taxes.
Put out your luggage
The system for removing bags from the ship works this way: On the last night of your cruise, you pack your large bags and leave them in the hall for the crew to remove and transfer to the pier.
You also have the option of carrying your own luggage off the ship. However, this is only recommended if you are able-bodied and can haul your bags down flights of stairs on the ship and at the cruise terminal. Elevator banks on both will be extremely crowded.
It’s better to pack as much as you can in your luggage and let someone else do the heavy lifting. (An exception is if you only have a light carry-on, in which case, go for it.)
Set aside clothes for the morning
A rookie mistake is packing too much in the luggage that you leave outside the door, then waking up the next day to realize you forgot to leave out shoes, pants or other necessary items. Don’t be the one walking to the pier barefoot or in your pajamas.
You’ll want to have a carry-on suitcase or tote set aside so you can carry your toothbrush, PJs and other items off the ship. The last night is typically casual, and some cruisers find it easiest to wear the same clothes off the ship the next morning.
Pro tip: If you have any items that can’t go on the plane but that you need at night, put them in a separate small bag so you remember to transfer them to your checked luggage before you get to the airport.
Related: What to wear on a cruise: Cruise attire and cruise line dress codes
Scour your cabin
You will typically be asked to vacate your cabin by 9 a.m. or earlier on disembarkation day so that the crew can prepare for the next passengers.
If you leave any items behind, it’s difficult to recover them once you’re off the ship. Do a careful check of closets, drawers and even under the bed to make sure you have packed everything.
Don’t forget the bedside table drawers, the very back of the shelves and the safe. If you are traveling with kids, also look for small stuffed animals or other toys hidden in any linens crumpled on the bed.
Don't take the bathrobe
If you are in a cabin that comes with a bathrobe and slippers, the slippers are typically yours to keep. However, you will be charged if you walk off with the bathrobe. The same rule applies to pool or beach towels stored in your cabin.
Check your safe
Given that safes are tucked away in closets, it’s easy to forget about the important items — passports, wallets, jewelry — you’ve set inside. Check the safe first thing when you get up on disembarkation day, and make sure to reach your hand into every corner to feel for forgotten items.
Don't pack your keycard, ID or passport
You might think you are done with your keycard when you vacate your cabin, but you will need to tap it once more when you get off the ship.
You’ll need to show your passport or other official identification to customs officials at the cruise terminal. If you have received a customs form, it’s important to fill it out (one per family) before you disembark.
Related: Do I need a passport to cruise?
Go to breakfast
Room service is not always available on disembarkation day. Head to the buffet or main dining room to enjoy a leisurely breakfast — unless you’re in a rush to get to your flight.
Check the open hours before you go because breakfast venues will likely serve meals on a different schedule on the last day of the cruise.
Respect cabin vacancy times
You will frustrate your room stewards if you linger in your cabin beyond the recommended clear-out time. Remember that they only have a few hours to clean and set up every room on board for the next group of cruisers. Don't make their job more difficult by overstaying your welcome in your cabin.
Leaving a packed carry-on bag in one corner, out of the way, while you go to breakfast might be acceptable. It doesn’t hurt to ask.
Related: How long does it take to disembark a cruise ship?
Know what your luggage looks like
When you get to the cruise terminal area where thousands of bags have been placed, it helps if you know exactly what your suitcases look like. Putting a colorful ribbon or string on your bags will help you spot them.
Don't run to the bus
If you’ve paid your cruise line for an airport transfer, don’t get stressed about missing the bus. There will be plenty available.
Staff will be on hand to direct you to a bus going to your specific airline and terminal or that does a circuit to several terminals at the airport. The buses will run again and again until everyone gets a lift.
Planning a cruise? Start with these stories:
- The 5 most desirable cabin locations on any cruise ship
- A beginners guide to picking a cruise line
- The 8 worst cabin locations on any cruise ship
- The ultimate guide to what to pack for a cruise
- A quick guide to the most popular cruise lines
- 21 tips and tricks that will make your cruise go smoothly
- Top ways cruisers waste money
- The ultimate guide to choosing a cruise ship cabin
TPG featured card
Rewards
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro offer
Annual Fee
Recommended Credit
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.
Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro Offer
You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.