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Complete guide to holding airline award tickets

May 04, 2022
11 min read
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Some airlines let you put award tickets on hold before booking. This lets you lock in award space while you wait to finalize travel plans or for points to arrive from a transferable points credit card.

This flexibility is a huge perk when planning award travel, especially for premium cabins. It makes it much less likely for your seat(s) to be snagged by another traveler before you have the chance to book.

Unfortunately, not all airlines offer award holds — so you should be aware of the programs that do.

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In this article, I’ll walk you through what an award ticket hold is, highlight when you should put a ticket on hold and list the airlines that let you hold award tickets. You’ll have everything you need to know about award ticket holds by the end of the article.

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What is an award ticket hold?

Award seat holds can help you secure some of the best first- and business-class seats in the sky. (Photo by Zach Griff/The Points Guy)

As discussed, an award ticket hold lets you reserve award space before actually booking it.

This removes the award space from public booking for a set period of time, effectively “holding” it so that only you can actually ticket the award. Some airlines offer these holds for as little as 48 hours, while others offer longer hold times.

The benefit here is twofold. First, you have extra time to transfer points from a credit card. Second, you have a chance to finalize your other travel plans.

Not getting a hold means another traveler could scoop up your award ticket before you have the chance to book. This could leave you stranded with miles you can’t use if the award space is booked after you transfer miles from a credit card.

Related: 6 reasons why now is the time to book travel with points and miles

When you should put an award ticket on hold

Award ticket holds can help you secure award space when planning a trip. (Photo by Fasttailwind/Shutterstock)

One of the most common reasons you’ll want to put an award ticket on hold is when you transfer points from a credit card to an airline to book a ticket. These often process instantly, but there are some exceptions.

For example, transfers to Singapore KrisFlyer can take 48+ hours to process. Likewise, transfers from Marriott Bonvoy to any airline partner take at least 24 hours to process — and I’ve personally experienced transfer times as long as 96 hours. Thankfully, we’ve tested all of these programs and published guides so you know what to expect:

If you’re eyeing a program that doesn’t transfer instantly — like the sweet spot of booking round-trip flights to Europe for 88,000 points through ANA Mileage Club — you could lose out on your award space and be stuck with miles you can’t use. So if your airline partner allows it, always hold award space before you transfer points.

You’ll also want to put awards on hold when planning trips that aren’t set in stone. This gives you extra time to plan your trip without worrying about losing your award space.

(Screenshot from aa.com)

That said, remove your hold if you decide not to book a trip to reopen that award space to other travelers.

Finally, it’s worth noting that holding an award should prevent it from slipping through your fingers. However, nothing is final until you have a confirmation email with a fully ticketed reservation. An airline could suddenly decide to change a flight or otherwise adjust availability. If a flight is canceled or the flight number changes, you may lose your hold. Since a hold isn’t a guarantee, you should try to finalize the award as soon as possible.

Related: Waiting to ticket an award hold — Reader Mistake Story

Airlines that allow award ticket holds

A handful of airlines allow award holds — including Air France and KLM. (Image courtesy of Markus Mainka/Shutterstock)

Here’s a look at all of the airlines that currently offer award ticket holds, along with an overview of the fees involved, how to put an award on hold and whether you can hold partner awards.

Airline/programHold lengthCan you hold partner awards?FeeHow to request a hold
Air France/KLM Flying Blue48-72 hours.Yes, though partner award space may not be guaranteed.$0.Call Flying Blue reservations line.
American Airlines AAdvantage5 days.Yes.$0.Select “AAdvantage Hold” on the online checkout page.
Cathay Pacific Asia MilesUp to three weeks.*Yes, but seats for partners can still disappear; only Cathay Pacific seats are truly "on hold."$39.Call Asia Miles reservations line.
Lufthansa Miles & MoreUp to six days, depending on phone agent.Select Star Alliance carriers and all Miles & More airlines (Austrian, Brussels, Swiss and Lufthansa).$0.**Call Lufthansa Miles & More reservations line.
Singapore Airlines KrisFlyerUp to four months.No.$25.***Call Singapore KrisFlyer reservations line.
Turkish Airlines Miles & Smiles48 hours (if booking seven or more days in advance), reports of longer holds depending on phone agent.Yes.$0.Call Turkish Miles & Smiles reservations line.
Virgin Atlantic Flying Club24 hours.Yes.$0.Call Virgin Atlantic Flying Club reservations line.

Notes:

* There is no written policy on award holds with Asia Miles, and a supervisor must approve all holds. Most people who manage to secure a hold have 70% or more of the miles needed for the redemption already in their accounts, and fees can vary by phone agent. $39 is the most common.

** Previously, Lufthansa Miles & More charged a $20 hold fee. This has disappeared during the COVID-19 pandemic, and we don't know if this fee will return in the future.

*** Phone fees vary by agent. Some agents will ask for a $25 fee, while others won't mention any fee. Hanging up and calling again might help you avoid this fee.

Related: The cheapest business-class awards across all three alliances

Tips for putting an award ticket on hold

(Photo by Zach Honig/The Points Guy)

Keep these tips in mind before you call in for an award hold. They will make your experience more seamless and ensure you can hold (and eventually book) the perfect award ticket.

Find open award space before you call

The most important thing to do before calling in for an award ticket hold is to find the award space you’d like to book. Some phone agents with certain airlines may not be adept at locating award inventory, particularly for partner carriers. As a result, do your research ahead of time.

Most of the time, you can do this online using an alliance search tool — for example, using united.com to search for Star Alliance awards. Check out our guides to finding award space with the three major alliances for more info:

Once you find the flight you’d like to book, note the date, operating airline, flight number and class of service (including the lettered fare class). For example, this flight departs on Aug. 19, is operated by Lufthansa as flight number LH403 and it’s in the economy cabin with the “X” fare class.

(Screenshot from united.com)

Then, call the reward program through which you’d like to put your award ticket on hold. Ask the phone agent if you can put an award ticket on hold and tell them the above details.

Note that the airline you call may differ from the airline operating the flight. All holds for award tickets must be done with the airline whose points or miles you’re going to use. For example, the above flight is operated by Lufthansa, but you’d only call Lufthansa for the hold if you’re booking through its Miles & More program. If you’re planning to redeem Turkish miles, you’d call Turkish for the hold. And if you’re looking to use Singapore miles, you’d call the Singapore KrisFlyer team.

Read more: What are codeshare flights and how do they work?

The process should be quick and easy from here. Once the hold is secured, the phone agent will give you a confirmation number and the date and time of when your hold expires.

Once you’ve confirmed your travel plans, call the airline back and confirm the hold by telling the agent your confirmation number.

Don’t be afraid to hang up and call again

As with many things in the points and miles world, your mileage may vary when requesting an award hold.

Some phone representatives may not be aware of the airline’s hold policy. If this happens to you, politely end the call and call back.

After a call or two, you should have your hold secured.

Related: How to avoid airline change and cancellation fees

Add a reminder to your calendar

Finally, you may want to add a reminder to your calendar, once you have details, on when the hold expires. We all lead busy lives, and you’d hate to get caught up with other commitments, lose track of time and miss out on that coveted award seat.

Bottom line

Booking an award ticket can be complicated — and, unfortunately, only a handful of airlines allow you to temporarily hold such tickets. The option can be extremely useful when planning award travel with transferable points or when piecing together a trip that isn’t set in stone.

Bookmark this article and refer to it the next time you’re planning a trip — it could save you a massive headache.

Featured image by (Photo by Zach Griff/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
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Why We Chose It

The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year.

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  • Terms apply.
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