Complete guide to holding airline award tickets
Some airlines let you put award tickets on hold before booking. This lets you lock in award space while you wait to finalize travel plans or for points to arrive from a transferable points credit card.
This flexibility is a huge perk when planning award travel, especially for premium cabins. It makes it much less likely for your seat(s) to be snagged by another traveler before you have the chance to book.
Unfortunately, not all airlines offer award holds — so you should be aware of the programs that do.
In this article, I’ll walk you through what an award ticket hold is, highlight when you should put a ticket on hold and list the airlines that let you hold award tickets. You’ll have everything you need to know about award ticket holds by the end of the article.
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What is an award ticket hold?
As discussed, an award ticket hold lets you reserve award space before actually booking it.
This removes the award space from public booking for a set period of time, effectively “holding” it so that only you can actually ticket the award. Some airlines offer these holds for as little as 48 hours, while others offer longer hold times.
The benefit here is twofold. First, you have extra time to transfer points from a credit card. Second, you have a chance to finalize your other travel plans.
Not getting a hold means another traveler could scoop up your award ticket before you have the chance to book. This could leave you stranded with miles you can’t use if the award space is booked after you transfer miles from a credit card.
Related: 6 reasons why now is the time to book travel with points and miles
When you should put an award ticket on hold
One of the most common reasons you’ll want to put an award ticket on hold is when you transfer points from a credit card to an airline to book a ticket. These often process instantly, but there are some exceptions.
For example, transfers to Singapore KrisFlyer can take 48+ hours to process. Likewise, transfers from Marriott Bonvoy to any airline partner take at least 24 hours to process — and I’ve personally experienced transfer times as long as 96 hours. Thankfully, we’ve tested all of these programs and published guides so you know what to expect:
- How long do American Express Membership Rewards transfers take?
- How long do Bilt Rewards points take to transfer?
- How long do Chase Ultimate Rewards take to transfer?
- Here’s how long Citi ThankYou point transfers take
- How long do Capital One miles take to transfer?
- Here’s what you should know before transferring Marriott points to airline miles
If you’re eyeing a program that doesn’t transfer instantly — like the sweet spot of booking round-trip flights to Europe for 88,000 points through ANA Mileage Club — you could lose out on your award space and be stuck with miles you can’t use. So if your airline partner allows it, always hold award space before you transfer points.
You’ll also want to put awards on hold when planning trips that aren’t set in stone. This gives you extra time to plan your trip without worrying about losing your award space.
That said, remove your hold if you decide not to book a trip to reopen that award space to other travelers.
Finally, it’s worth noting that holding an award should prevent it from slipping through your fingers. However, nothing is final until you have a confirmation email with a fully ticketed reservation. An airline could suddenly decide to change a flight or otherwise adjust availability. If a flight is canceled or the flight number changes, you may lose your hold. Since a hold isn’t a guarantee, you should try to finalize the award as soon as possible.
Related: Waiting to ticket an award hold — Reader Mistake Story
Airlines that allow award ticket holds
Here’s a look at all of the airlines that currently offer award ticket holds, along with an overview of the fees involved, how to put an award on hold and whether you can hold partner awards.
| Airline/program | Hold length | Can you hold partner awards? | Fee | How to request a hold |
|---|---|---|---|---|
| Air France/KLM Flying Blue | 48-72 hours. | Yes, though partner award space may not be guaranteed. | $0. | Call Flying Blue reservations line. |
| American Airlines AAdvantage | 5 days. | Yes. | $0. | Select “AAdvantage Hold” on the online checkout page. |
| Cathay Pacific Asia Miles | Up to three weeks.* | Yes, but seats for partners can still disappear; only Cathay Pacific seats are truly "on hold." | $39. | Call Asia Miles reservations line. |
| Lufthansa Miles & More | Up to six days, depending on phone agent. | Select Star Alliance carriers and all Miles & More airlines (Austrian, Brussels, Swiss and Lufthansa). | $0.** | Call Lufthansa Miles & More reservations line. |
| Singapore Airlines KrisFlyer | Up to four months. | No. | $25.*** | Call Singapore KrisFlyer reservations line. |
| Turkish Airlines Miles & Smiles | 48 hours (if booking seven or more days in advance), reports of longer holds depending on phone agent. | Yes. | $0. | Call Turkish Miles & Smiles reservations line. |
| Virgin Atlantic Flying Club | 24 hours. | Yes. | $0. | Call Virgin Atlantic Flying Club reservations line. |
Notes:
* There is no written policy on award holds with Asia Miles, and a supervisor must approve all holds. Most people who manage to secure a hold have 70% or more of the miles needed for the redemption already in their accounts, and fees can vary by phone agent. $39 is the most common.
** Previously, Lufthansa Miles & More charged a $20 hold fee. This has disappeared during the COVID-19 pandemic, and we don't know if this fee will return in the future.
*** Phone fees vary by agent. Some agents will ask for a $25 fee, while others won't mention any fee. Hanging up and calling again might help you avoid this fee.
Related: The cheapest business-class awards across all three alliances
Tips for putting an award ticket on hold
Keep these tips in mind before you call in for an award hold. They will make your experience more seamless and ensure you can hold (and eventually book) the perfect award ticket.
Find open award space before you call
The most important thing to do before calling in for an award ticket hold is to find the award space you’d like to book. Some phone agents with certain airlines may not be adept at locating award inventory, particularly for partner carriers. As a result, do your research ahead of time.
Most of the time, you can do this online using an alliance search tool — for example, using united.com to search for Star Alliance awards. Check out our guides to finding award space with the three major alliances for more info:
- The best websites for searching Oneworld award availability
- The best websites for searching SkyTeam award availability
- The best websites for searching Star Alliance award availability
Once you find the flight you’d like to book, note the date, operating airline, flight number and class of service (including the lettered fare class). For example, this flight departs on Aug. 19, is operated by Lufthansa as flight number LH403 and it’s in the economy cabin with the “X” fare class.
Then, call the reward program through which you’d like to put your award ticket on hold. Ask the phone agent if you can put an award ticket on hold and tell them the above details.
Note that the airline you call may differ from the airline operating the flight. All holds for award tickets must be done with the airline whose points or miles you’re going to use. For example, the above flight is operated by Lufthansa, but you’d only call Lufthansa for the hold if you’re booking through its Miles & More program. If you’re planning to redeem Turkish miles, you’d call Turkish for the hold. And if you’re looking to use Singapore miles, you’d call the Singapore KrisFlyer team.
Read more: What are codeshare flights and how do they work?
The process should be quick and easy from here. Once the hold is secured, the phone agent will give you a confirmation number and the date and time of when your hold expires.
Once you’ve confirmed your travel plans, call the airline back and confirm the hold by telling the agent your confirmation number.
Don’t be afraid to hang up and call again
As with many things in the points and miles world, your mileage may vary when requesting an award hold.
Some phone representatives may not be aware of the airline’s hold policy. If this happens to you, politely end the call and call back.
After a call or two, you should have your hold secured.
Related: How to avoid airline change and cancellation fees
Add a reminder to your calendar
Finally, you may want to add a reminder to your calendar, once you have details, on when the hold expires. We all lead busy lives, and you’d hate to get caught up with other commitments, lose track of time and miss out on that coveted award seat.
Bottom line
Booking an award ticket can be complicated — and, unfortunately, only a handful of airlines allow you to temporarily hold such tickets. The option can be extremely useful when planning award travel with transferable points or when piecing together a trip that isn’t set in stone.
Bookmark this article and refer to it the next time you’re planning a trip — it could save you a massive headache.
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It's hard to find a card that competes with the mile-long list of benefits that come with the Amex Business Platinum. While it's certainly not the card for the average consumer, a business owner with tons of expenses -- especially related to travel -- will find this card incredibly valuable. This card is similar to the consumer version that Amex offers, but with more business-oriented perks around statement credits and earning rates that are a better fit for business owners.Pros
- An up to $100 credit for Global Entry or TSA PreCheck application fee every four to five years
- Up to $400 annual credit for eligible U.S. Dell purchases (enrollment required)
- Gold status at Marriott and Hilton hotels (enrollment required)
- Access to the Fine Hotels & Resorts program and Hotel Collection
- Extended warranty protection
- International Airline Program and Cruise Privileges Program
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- Steep annual fee
- Difficulty meeting $15,000 welcome offer for smaller businesses
- Limited high-bonus categories outside of travel
- The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Platinum Card® within the first 3 months of Card Membership.
- Get 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com, and 1X points for each dollar you spend on eligible purchases.
- Earn 1.5X points (that’s an extra half point per dollar) on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year.
- Unlock over $1,000 in annual statement credits on a curation of business purchases, including select purchases made with Dell Technologies, Indeed, Adobe, and U.S. wireless service providers.
- $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year for checked baggage fees, lounge day passes, and more at one selected airline.
- $189 CLEAR® Credit: Use your Card and get up to $189 back per year on your CLEAR® membership. CLEAR® is available at more than 50 U.S. airports and stadiums.
- The American Express Global Lounge Collection® can provide an escape at the airport. With more than 1,400 airport lounges across 140 countries and counting, you have more lounge location options than any other credit card on the market as of 9/2021.
- $695 Annual Fee.
- Terms Apply.