5 things to know before the next time you use a ride-hailing service at the airport
Editor's Note
Ride-hailing services like Uber and Lyft have been helping customers get to and from the airport for years. However, they’re constantly fine-tuning their offerings to better serve travelers.
Because no two travelers or trips are exactly alike, they’ve added a variety of new features to make your trip to or from the airport faster, easier and more comfortable no matter who you are traveling with or where you are headed. Also, airports have adjusted where and how travelers are picked up by ride-hailing services with the increased demand for that type of transportation.
Before your next trip, here are five things you should know before landing in an unfamiliar city and catching a ride from the airport.
Related: These are the best credit cards for Uber and Lyft
Preorder airport rides when you land with Lyft
At some airports, the pickup area for ride-hailing services may be right outside of the baggage claim area. At others, you may have a long walk or shuttle ride before getting into your ride. If you book your ride too early and don’t get to the pickup area before your ride arrives, you may have to pay cancellation or wait-time fees. Knowing exactly when to reserve your ride can be tricky, but Lyft now makes it easier.
At select airports, including Los Angeles International Airport (LAX) and Chicago’s O’Hare International Airport (ORD) and Midway International Airport (MDW), customers can now preorder a ride as soon as their flight lands and be matched with a driver as they get closer to the pickup area. You can even note whether or not you have checked bags to collect, and Lyft will factor that into your pickup time.
The service is coming soon to Austin-Bergstrom International Airport (AUS), New York’s John F. Kennedy International Airport (JFK) and Seattle-Tacoma International Airport (SEA). It will then continue to roll out to major airports across the country, so look for that feature to expand in the future.
Schedule a ride from the airport in advance with Uber
Rather than a “reserve when you land” function, Uber offers riders the opportunity to request a ride up to 90 days in advance with Uber Reserve. Travelers can use Uber Reserve to schedule advance rides at more than 50 major U.S. airports and select international airports in Europe and Africa.
To use the feature, hit the “Reserve” icon in the Uber app and choose the date and time of your ride. Your driver will wait at the pickup spot for up to 15 minutes (it varies per ride) after your scheduled arrival time. If your plans change, you can cancel your ride at no charge up to 60 minutes before your scheduled pickup time.
There is also an option to match you with a new driver if your flight is delayed and you land outside of your designated pickup window.
Note that this service has an extra cost, though you will see the full price when you book. It usually costs a few dollars more to reserve a car.
Families can request a ride with a car seat
If you are traveling with a child, Uber and Lyft have features to help you safely get where you are going.
Lyft has an option called “Car seat mode” that matches riders with drivers who already have a car seat installed in their car. According to the Lyft website, drivers have forward-facing Immi Go car seats; they are designed for children ages 3 and up who are from 31 inches to 52 inches tall and weigh between 22 and 48 pounds.
Related: 8 top car seats for travel
If this option is available in your city, you will see “car seat” as a ride type when reserving your ride. There’s a $10 fee in addition to the regular ride fare.
Similarly, Uber offers an Uber Car Seat service in New York City and Los Angeles. If the option is available when you request your ride, you can reserve a car with a Nuna Rava car seat installed, which is suitable for babies or children weighing between 5 and 65 pounds. When you open the app to reserve your ride, simply choose "Car Seat" as your vehicle type and request your ride. Uber charges a $10 fee for this service, but it's hard to put a price on the convenience of not lugging around a car seat.
Even if the service is not yet available in your area, you can still visit the site and sign up for the waitlist.
When you reserve a ride matters
As mentioned above, you could face hefty cancellation or wait-time fees if you aren’t at the airport pickup area at the scheduled time. For example, at Los Angeles International Airport, you have to take the LAX-it shuttle to a designated lot after landing (unless you pony up for curbside pickup with Uber Black, that is). If you book your ride while you taxi down the runway after landing, you are almost certain to miss your pickup time.
A better option is to check the airport’s website or your chosen ride-hailing app for instructions before you reserve a ride. In looking up online instructions for using Uber at Midway Airport, it directs you to a website with exact directions on where to exit the airport and where to meet your driver.
In short, timing matters. Don’t reserve a ride with a driver who is six minutes away if you aren’t six minutes away from the designated pickup area.
Alternatives to Lyft and Uber from the airport
While Uber and Lyft are by far the most popular ride-hailing services in today’s digital world, they aren’t the only options out there. If you are looking for something a little more upscale, give Blacklane a try.
Blacklane offers a variety of services, one of which is airport transfers. With Blacklane, you can reserve your airport pickup in advance, and your chauffeur will pick you up in a luxury car to get you where you need to go. The big difference between Blacklane and other ride-hailing services is that your chauffeur will go the extra mile to track your flight for delays and adjust the pickup time for you.
There are also new ride-hailing startups like the bright-blue Tesla cars operated by Revel, which are now doing pickups at New York-area airports.
On the other end of the spectrum, there are many times when a good old-fashioned yellow taxi is the easiest way to get from the airport to your destination. The taxi pickup area is sometimes closer than the ride-hailing pickup area, and you don’t have to play the game of timing it right and hoping the driver doesn’t cancel. Instead, you just get in the cab and go, which certainly has its advantages.
Most airports have designated waiting areas for taxis, with plenty of yellow cabs lined up and waiting to whisk you away. Your wait time is often determined by the number of other travelers also waiting for a taxi cab. Increasingly, most cabs also accept credit cards, which helps if you're not a big cash-carrying traveler.
It’s important that you go to the designated area for taxis if you want one, as unauthorized drivers will often hover near the airport exit (or even inside baggage claim), offering to give you a ride. These drivers are not licensed through the city, and not only will they possibly overcharge you, but you also have no guarantee that they are safe drivers or properly insured. We recommend steering clear of that option.
Of course, in some cities, trains or subways can be the most convenient (and affordable) way to get from the airport into the city.
Bottom line
Getting from the airport to your destination keeps getting easier as ride-hailing apps improve their offerings. To make the most of these features, familiarize yourself ahead of time so your travel day goes off without a hitch.
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- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
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- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
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| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
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You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
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Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.