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Getting a refund for a canceled or delayed flight: What to know in 2026

Sean CudahySenior Aviation Reporter
Sean Cudahy is an aviation reporter covering news about airlines, frequent flyer programs and consumer travel issues.

July 3, 2026 • 9 min read

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Editorial note: This post has been updated with new information.

Quick summary

Federal rules require airlines to refund passengers for canceled or significantly delayed flights if the passenger chooses not to travel and declines rebooking.
Refunds must be issued automatically, with timelines set at seven days for credit card payments and 20 days for other payment methods.
A significant delay is defined as a domestic flight arriving at least three hours late or an international flight arriving six hours late.
Airlines may offer vouchers or miles instead of cash refunds, but passengers are entitled to insist on a cash refund.

What to consider

Refunds apply only if you do not accept rebooking or alternative compensation and choose not to travel.
Compensation for meals, hotels or ground transportation is discretionary and typically only provided when the airline is at fault.
Miles offered as compensation may be worth less than the cash value of your ticket; TPG values AAdvantage miles at 1.4 cents each as of July 2024.

What you'll miss from the article

A detailed guide to evaluating whether to accept miles or a voucher versus a cash refund, and how to check the value of compensation offered.

Generated by AI with support from our editorial team.

The summer travel rush is here, and for travelers headed to the airport, that can mean unexpected travel snafus.

Recent years have brought all too many reminders about the importance of knowing your air travel rights as a passenger. From summer storms to government shutdowns, it’s clear that knowing what to ask for when your flight is delayed or canceled is critical when you're preparing to fly.

A big part of that is knowing when an airline owes you a refund.

rainy plane window — SEAN CUDAHY/THE POINTS GUY

Your rights to a refund

For domestic flights, as well as international flights departing or arriving in the U.S., you’re covered by the rules of the U.S. Department of Transportation.

Under the DOT flight refund policy, you are entitled to a refund, no questions asked, if your flight is canceled and you ultimately choose not to travel. It doesn’t matter whether the cancellation was the airline’s fault or due to something beyond its control, like bad weather.

The policy applies to any unflown portion of your ticket.

Here's an example

Let’s say you book a weekend round-trip from Ronald Reagan Washington National Airport (DCA) to Boston Logan International Airport (BOS), but your outbound flight gets canceled. The airline offers to rebook you on a later flight, but you decide to just scrap the trip and decline the rebooking. The airline would then owe you a refund for the whole itinerary.

Now, let's say you made it to Boston, but a storm canceled your return flight to Washington, D.C. You decide to take the train instead. In this case, the airline would owe you a refund for the return portion of the trip.

jetblue aircraft — A JetBlue aircraft at Boston Logan International Airport (BOS). SEAN CUDAHY/THE POINTS GUY

Refund rules apply only if you choose not to travel

Remember, you're only owed a refund if you choose not to travel, and you don't accept rebooking.

That second point is key. If the airline cancels your 8 a.m. flight and rebooks you on, say, a 1 p.m. flight the following day — and you take that (very late) flight — your carrier would not technically owe you a refund.

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Didn't the federal government just pass stricter rules?

In recent years, you may have heard about the federal government passing stricter rules when it comes to refunds for flights.

But the rules still aren't ironclad.

Here's what's new.

As part of the Federal Aviation Administration Reauthorization Act passed by Congress in 2024, airlines are expected to automatically notify passengers when a disruption could make them eligible for a refund.

Under the new rules, when a passenger is owed a refund, carriers must issue the refund promptly and automatically. In other words, the customer shouldn't have to fight the airline for the refund.

How fast do airlines have to refund you?

By law, airline refunds are expected "promptly" — within seven days for passengers who paid by credit card and within 20 days for those who paid by another means.

Does the airline owe me a refund for a flight delay?

The DOT refund rules don’t just apply to canceled flights. Under the policy, airlines must also provide you a refund for the unused portion of your ticket when a flight is significantly delayed or when the airline makes a significant schedule change.

Again, though, this is only if you choose not to travel.

What constitutes a 'significant' change or delay?

According to the recent law passed by Congress, a significant change or delay occurs when a domestic flight arrives at its destination at least three hours late or an international flight arrives six hours late.

united plane — A United Airlines aircraft awaits takeoff at Raleigh-Durham International Airport (RDU). SEAN CUDAHY/THE POINTS GUY

What should you do if an airline is offering a voucher instead of a refund?

Airlines are allowed to offer passengers a voucher (or miles) instead of a refund.

However, refund-eligible passengers don’t have to accept a voucher. They can insist on simply getting their money back instead.

Under the DOT's policy, airlines offering passengers a voucher or some other form of compensation as an alternative to a refund must clearly explain to the passenger that they're entitled to an actual cash refund if that's what they want.

plane at gate Dulles — A Delta Air Lines aircraft at Dulles International Airport (IAD). SEAN CUDAHY/THE POINTS GUY

Should you ever take miles instead of a cash refund?

Think carefully before accepting airline miles instead of a cash refund. You'll want to make sure you're truly getting better value. Consult TPG’s points and miles valuations to check the value of what the airline is offering in loyalty currency.

For instance, let’s say you’re hoping American Airlines will give you a refund for a $217 ticket, and the airline offers you 10,000 miles instead. As of July, TPG values AAdvantage miles at 1.4 cents apiece, so 10,000 miles would be worth about $140.

Clearly, in such a case, accepting miles wouldn’t be in your best interest. But, it might be a different story if American offered, say, 50,000 miles (worth about $700, per our valuations) for your $217 flight.

Remember: Airlines tend to devalue miles over time, so if you do accept miles, we'd suggest using them as soon as possible.

southwest plane rdu — SEAN CUDAHY/THE POINTS GUY

What about compensation for food, hotels and ground transportation?

Compensation for things like meals, an unexpected hotel stay or an Uber ride in the event of a flight delay or cancellation falls under a different category than refunds.

Many airlines make guarantees about what they’ll provide in the event of a cancellation or significant delay. Those promises are laid out on the DOT’s airline customer service dashboard.

However, there are two things to know.

These guarantees are far from ironclad

These promises are more discretionary forms of compensation. In other words, the airlines don't technically have to offer those meal vouchers or hotel bookings. Think of this as more of a goodwill gesture that the airlines have promised their customers they'll provide ... depending on the circumstances.

It matters who caused the delay or cancellation

Also, airlines are generally only going to offer up hotel, meal and ground transportation compensation when it's a "controllable" disruption — in other words, when it's the airline's fault (think maintenance issues or airline staffing problems).

I wouldn't count on that hotel voucher if your flight is scrapped because of a winter storm or air traffic control delays.

This is where a credit card that offers travel insurance protections can be crucial (and, for me, really eliminates the financial stress of flight troubles).

Check out TPG’s guide to passenger rights for a better sense of what you might be owed.

Didn’t the feds propose compensation?

Just prior to leaving office, the Biden administration proposed rules requiring airlines to pay passengers additional cash compensation when the carrier caused a cancellation or major delay.

However, the Trump administration opted not to move forward with that measure.

Bottom line

It can be challenging to keep track of airline policies, but the federal rules that govern refunds are relatively straightforward.

You are owed a refund for any unused portion of your ticket if your flight is canceled, significantly delayed or has a significant schedule change (no matter the reason) and you ultimately choose not to travel with that airline. That refund should come automatically and within seven days if you paid by credit card, or 20 days if you paid using a different method.

It’s likely you are not entitled to a refund if:

Your flight is canceled or delayed, and you allow the airline to rebook you on a later flight
You accept a voucher or some other form of compensation as a clearly stated alternative to a full cash refund

Passengers who feel that an airline hasn't followed protocol or has unfairly denied a refund request can file a complaint with the DOT.

Related reading:

Editorial disclaimer: Opinions expressed here are the author's alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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