Tip: Worn Chase Credit Card? Order a New One in Just a Few Minutes

Dec 30, 2017

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On the second day that it was available, I applied for the Chase Sapphire Reserve. Despite being well over 5/24, mercifully I was approved. Ever since, the CSR has been my go-to card for food, entertainment and general travel. The $450 annual fee renewal was painful, but I — like many CSR cardholders — paid for it to continue getting the great benefits of the card.

Now, my card is showing its age. The signature panel is worn out to the point that you can’t see the original signature, and new signatures rub off easily. There are noticeable stripes across the front from being run through magnetic stripe readers. And, the glue holding the front and back card panels to the metal card are separating.

In short, it’s time for this card to be retired. After delaying far too long, today I called the Chase Sapphire Reserve number on the back of the card to check my options. Just two minutes later, a new card was ordered. Here’s the simple process I went through:

  1. For the Chase Sapphire Reserve, call 1-800-436-7970. If you need to order a different type of card, call the number on the back of your card.
  2. Wait until you’re connected to a representative.
  3. Confirm your identity.
  4. Note that your card is worn out, and you’d like to get a new one.
  5. Confirm your address for shipment.

That’s it. My representative noted that it’ll take 4-5 business days to arrive. In the meantime, I can continue to use my current beat up card, as it won’t be deactivated until I activate my new card. While I opted to send to my billing address, according to reports on FlyerTalk, Chase may have been willing to send a replacement card to me in Australia.

Not feeling like talking to anyone? You can also order a new card online on Chase’s website. When you’re logged into your Chase account, this link should take you to the “Replace a Card” page.

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