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United's Promising Huge Wi-Fi Improvements in 2018

Nov. 20, 2017
2 min read
United 777-300ER 77W Polaris Business Class Preview
United's Promising Huge Wi-Fi Improvements in 2018
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United's Wi-Fi experience is... not great. In fact, it's so not great that the airline sent out an email to customers announcing big improvements beginning in 2018. From my experience, the 737 fleet with ViaSat Ka-band Wi-Fi and even the transcon 757s with Gogo have offered decent-to-excellent performance, however I can't say the same for any of United's planes with Panasonic satellite internet, which I've found to be basically unusable recently.

I had a chance to chat with Panasonic executives at the APEX conference in October, and I was told that the company's preparing to roll out a massive connectivity overhaul with several of its partner airlines, including United. Now it seems that United's confident enough in the timeline to communicate this resolution directly to its customers.

According to United, these improvements will roll out to the airline's Airbus fleet, in addition to Boeing 767s, 777s, 787s and the 757s used for flights to Europe and some transcons. Among other tweaks, we can expect:

  • New (and more) wireless access points on Airbus planes beginning in January 2018 and other Panasonic-equipped aircraft by May 2018. United recently completed this process with its domestic 777s, which are already seeing a 130% boost in available capacity, apparently.
  • New modems on all aircraft, which are expected to boost throughput by over 20 times current speeds, which would be phenomenal if it pans out as expected.
  • More Panasonic satellites, though this component is out of the airline's hands, unfortunately.

Some good has come of these Wi-Fi issues, however — a couple months ago I decided to donate any miles I received as compensation for the rest of the year, and so far 50,000 miles have made their way to a handful of charities, including the Red Cross, Ronald McDonald House and the Make-A-Wish Foundation.

If you've been experiencing Wi-Fi issues I suggest letting the airline know, and, if you'd like, you can donate them instantly to an organization in need here. That said, I'm looking forward to actually being able to get some work done on my United flights soon. These improvements couldn't come too soon!

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4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.