United Responds to Flight 3411 Questions, Plans to Push Credit Cards On-Board
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Update: Some offers mentioned below are no longer available. View the current offers here: United Explorer Card
In today’s United Airlines quarterly earnings conference call, much attention was understandably focused on the horrifying incident on-board United Flight 3411. Each member of United’s management team expressed their concern about the Bumpgate situation. United said it was too early to see if the incident has caused a drop in bookings, which are historically lower before the Easter holiday. In response to each question about United’s policy changes due to the situation, management referred to the report that will be released on April 30th.
One analyst called out the financial performance of United’s “considerably less valuable” MileagePlus program, particularly compared to the American Airlines’ AAdvantage program. Specifically, AAdvantage expects an additional $800 million in revenue from sales of points vs. growth of just $300 million for United in the same time. The analyst wanted to know what United was doing to close the gap.
United’s management mostly side-stepped the question, blaming it on “different disclosure policies.” Yet, management admitted that both American and Delta’s growth rates are much higher. Onto solutions, United management first pointed the finger at Chase:
The good news is I believe that our partners at JP Morgan Chase understand that and understand how important it is to get us on the same growth trajectory. We kinda had a reset of the relationship here in the past few months and they committed to getting us the same kind of growth rate. And, look, we actually ought to be growing faster; we are growing faster as an airline.
Credit Cards to be Offered On-Board
Then, United quickly backtracked, putting some blame back on the airline. One key point he mentioned was “we weren’t allowing [Chase] to offer the credit card to customers on-board” — noting that this is both American Airlines and Delta’s “best acquisition channel.” United pledged to get this acquisition process “accelerated” in the new few months.
So, that means you can look forward to credit cards (such as the United MileagePlus Explorer Card) being pushed by flight attendants on future United flights, as we’ve seen on recent AA flights. It’ll be interesting to see if the pilots get in on the action, as I experienced on a recent AA flight:
Unfortunately, the call ended before United could address all media questions — including our questions about when and where we can expect Basic Economy to expand and United’s current standing on Premium Economy.
Featured image courtesy of Scott Olson / Staff via Getty Images.
Welcome to The Points Guy!
Earn 90,000 bonus miles after you spend $3,000 in purchases within the first three months of card membership. Plus, earn a $200 statement credit after your first Delta purchase within the first three months. Offer ends 7/28/21.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 Bonus Miles after spending $3,000 in purchases on your new Card in your first 3 months and a $200 statement credit after you make a Delta purchase with your new Card within your first 3 months. Offer expires 7/28/2021.
- Limited Time Offer: Plus, get a 0% intro APR on purchases for 12 months from the date of account opening, then a variable 15.74%-24.74%. Offer expires 7/28/2021.
- Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees