This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.
There has been much publicity surrounding United’s new Polaris product (especially the all-new seat design), which is now flying between San Francisco (SFO) and Hong Kong (HKG), and soon between Newark (EWR) and Tel Aviv (TLV). The first aircraft to be equipped with the new seats is the airline’s new Boeing 777-300ER (of which it has 13 on order), but it seems like the flying public will have to wait even longer to get on board these new aircraft thanks to a seat delay from Polaris’ manufacturer, Zodiac. Instead of introducing the new 777s into the fleet, United has had to put one into storage, with another joining shortly — which has apparently made United CEO Oscar Munoz ‘not happy.’
— Woodys Aeroimages (@woody2190) March 25, 2017
This is not the first time that Zodiac has been in hot water with a US airline. American Airlines cancelled a contract with the French company last year after constant delays led to a slow rollout of the retrofits to AA’s Boeing 777-200s as well as an inconsistent business-class experience.
Assuming United keeps its contract with Zodiac, the delays of Polaris seats simply means that business-class passengers will be flying without the full Polaris experience unless you’re booked on one of the airline’s routes that features the new 77W. But, chances are that you’ll encounter an older United aircraft, potentially with the dreaded 2-4-2 configuration in business class.
Despite delays, passengers who have gotten to try Polaris out have given the product generally positive reviews. United had originally said that many routes will see the brand-new aircraft before the end of 2017, but now it looks like that plan may be in danger.
Know before you go.
News and deals straight to your inbox every day.
LIMITED TIME OFFER: 70,000 Miles
TPG'S BONUS VALUATION: $980
CARD HIGHLIGHTS: 2x miles on AA purchases plus 2x miles at gas stations and at telecommunications merchants, cable and satellite providers and car rental merchants. Get your first checked bag free.
- Designed for businesses
- For a limited time: Earn 70,000 American Airlines AAdvantage® bonus miles after making $4,000 in purchases in first 4 months of account opening*
- First checked bag is free on domestic American Airlines itineraries to reduce travel costs and boost your bottom line*
- 25% savings on American Airlines inflight Wi-Fi when you use your card*
- Enjoy preferred boarding on American Airlines flights*
- Earn 2 AAdvantage® miles per $1 spent on eligible American Airlines purchases
- Earn 2 AAdvantage® miles per $1 spent on purchases at telecommunications merchants, cable and satellite providers, car rental merchants and at gas stations*
- Earn 1 AAdvantage® mile per $1 spent on other purchases*
- No Foreign Transaction Fees*