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View this post on XThis is not the first time that Zodiac has been in hot water with a US airline. American Airlines cancelled a contract with the French company last year after constant delays led to a slow rollout of the retrofits to AA's Boeing 777-200s as well as an inconsistent business-class experience.
Assuming United keeps its contract with Zodiac, the delays of Polaris seats simply means that business-class passengers will be flying without the full Polaris experience unless you're booked on one of the airline's routes that features the new 77W. But, chances are that you'll encounter an older United aircraft, potentially with the dreaded 2-4-2 configuration in business class.
Despite delays, passengers who have gotten to try Polaris out have given the product generally positive reviews. United had originally said that many routes will see the brand-new aircraft before the end of 2017, but now it looks like that plan may be in danger.
H/T: Skift
