Tip: Consider a Retention Offer Before Canceling Your Credit Card

Feb 17, 2017

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Update: Some offers mentioned below are no longer available. View the current offers here.

If you’re thinking about canceling your credit card for any reason, you should consider the possible retention offers that issuers may offer when trying to dissuade you from closing your account. Banks pay a lot to acquire customers, so it can be worth it for them to offer a bonus for staying. These incentives are usually enough to negate the cost of the annual fee, or they can sometimes be worth even more.

I had been thinking about closing my Citi / AAdvantage Platinum Select World Elite Mastercard, as the annual fee for the card was coming up. I’ve been putting most of my spend on my Chase Sapphire Reserve, I rarely fly American and don’t take advantage of the card’s benefits as often as I’d like to.The information for the Citi AAdvantage Platinum card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.   

I called Citi and told the representative that I wanted to close my account because the annual fee was too high, and the rep transferred me to an account specialist who offered me a special deal. If I were to spend $95 dollars on my card during the next month, Citi would waive the $95 annual fee for the upcoming year. I decided to accept the offer, seeing the value in the deal. A simple phone call saved me $95.

Although I don’t use the AAdvantage card that often, it still has some pretty great benefits. It offers free checked bags for you and up to four companions on the same reservation when you fly AA. Another great benefit is that you’ll get 10% of your miles back, up to 10,000 a year, when redeeming for award flights. That’s not bad, as 10,000 American miles are worth $150 according to TPG’s latest valuations. Cardholders also have access to reduced mileage awards, which can lead to even more bang for your miles.

Not every card issuer will offer a deal like this, so don’t expect to get rewarded for trying to cancel your card. Keep in mind that not all retention bonuses will be worth it, so make sure you weigh the pros and cons before accepting an offer — but it never hurts to listen!

Featured image courtesy of Getty Images.

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points


CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
  • Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
Regular APR
15.99%-22.99% Variable
Annual Fee
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.