Instant Hilton HHonors Gold Status For American Express Platinum Cardholders

by on November 4, 2013 · 62 comments

in American Express, Hilton

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Update: The offer mentioned below for the Platinum Card from American Express has expired. View the current offer here.

Update: The offer mentioned below for the Business Platinum Card from American Express has expired. View the current offer here.

A new promotional benefit is being offered to cardholders of the American Express Platinum card, the Business Platinum card and the Mercedes-Benz Platinum card – now through December 31, 2013, you can call the customer service number on the back of your card, you can request an instant upgrade to Hilton HHonors Gold status.

Screen shot 2013-11-03 at 8.44.55 PMAlthough I have Hilton HHonors Diamond status from meeting the spending threshold bonus on my Citi Hilton HHonors Reserve card last year, I called customer service to verify, and the promotion is indeed live and ongoing through the end of the year.

The Gold status you get is good through the 2014 calendar year and is activated immediately, so call sooner rather than later if you have some upcoming Hilton stays so you can have the elite

Gold Status normally requires 20 stays, 40 nights or earning 75,000 HHonors points within a calendar year, and gets you the following perks:

•  Complimentary high-speed internet access
•  Room upgrades based upon availability
•  25% bonus on all HHonors Base Points with every stay
•  Complimentary Health Club access to hotel owned and operated facilities

The potential for room upgrades plus those bonus points (learn more about how to maximize your HHonors points earning) and the free internet are definite pluses in my book. Especially in Europe where internet can cost you in the neighborhood of 20 euros a day, that could be huge savings. You can find the full list of Gold benefits here.

Although the $450 ($475 on the Mercedes-Benz version) annual fee on the Platinum card is high, this is just another reason why the value of the benefits of the card far outweigh that fee since you get a $200 annual airline credit, lounge access to Priority Pass as well as American, Delta and US Airways clubs, a $100 application fee refund for Global Entry and great perks through the Fine Hotels & Resorts program.

Update: Beginning March 22, 2014, American Express Card Members will no longer have access to American Airlines Admiral Club and US Airways Club airport lounges through Airport Club Access / Airport Lounge Program. This means that Card Members will no longer be able to gain complimentary access to the American Airlines airport lounges (known as Admirals Club lounges) or the US Airways Club airport lounges as a benefit of their Platinum Card Membership.

For more information, see these posts:
The Amex Platinum Card Review
Is the Amex Platinum Worth the $450 Annual Fee?
Maximizing the Amex Platinum $200 Annual Airline Rebate
Understanding the Amex Platinum Lounge Access Benefit
The Amex Platinum Fine Hotels & Resorts Program
My Experience Getting Refunded for the Global Entry Application Fee With My Amex Platinum Card

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • preston

    if you’re not going to meet the min spend to get Diamond, and you have a Platinum card, is there any reason to keep the Reserve card? I’m thinking not.

  • James

    Isn’t the requirement for Hilton Gold 20 stays/40 nights, 75k base points?

  • thepointsguy

    The free weekend night after 10k spend is a no brainer for me!

  • MSPDeltaDude

    Does this work with the Delta Plat?

  • thepointsguy

    I don’t believe so but it never hurts to ask!

  • mark

    You are missing the biggest Gold benefit…..lounge access if upgraded to executive level!

  • ThePintsGuy

    Great post! I just called and upgraded. The Amex representative was not familiar with the promotion, but she was able to look it up.

  • TK

    Do you have a promo code? My rep is having a hard time finding it.

  • joeypore

    Awesome!! Too bad this isn’t a new ongoing benefit like Starwood Gold. Perhaps they are testing it out to see how many people take advantage and possibly they’ll add it come 2014 as a benefit of the card.

    I used the “move to Australia” trick earlier this year and have saved well over $1000 from having HHonors gold, from free breakfasts, room upgrades, bottled water, and just all around good service. (I stayed at a Hampton Inn & Suites, and when my shuttle from the airport was going to take about 30 minutes, they offered to pay for my cab.)

    Hilton Gold is probably the best non-top-tier status out there, and relatively easy to get. Though their rewards currency is rather inflated now, for paid stays they usually offer a great option.

  • Jim

    Same here — no dice and the rep couldn’t find any information on any running Hilton status upgrade promotion. :-( Any promo code or something similar would really help.

  • RobL

    Will Hilton properties honor status if one books through third parties such as Travelocity?

  • Greg

    great benefit but gold usually only requires 20 stays or 40 nights (the 75k base points is still accurate) (not 40/70) and very often there are other promos that are much easier to achieve; I got gold last year with only 4 stays for example

  • Roman Goubin

    Hopefully this will be a permanent benefit soon!!
    This will allow me to save on annual fee
    I personally have had problems getting my yearly bonus benefits out of citi

  • shay peleg

    No way jose

  • Maggie C

    Just called AmEx and was easily upgraded. Thanks so much for the tip!

  • LisaOsta

    What number do you call the number on the back of Amex Platinum or Hilton Honors card?

  • FlyingJoey

    Already called it in and was upgraded to HH Gold.

  • thepointsguy

    Amex platinum

  • theanswriz42

    The rep I just spoke with said that this is a new benefit of the card and doesn’t think it’s going away.

  • Bill

    I was told I was upgraded, but the change has not hit my account yet? Was the change immediate for others?

  • RG

    just called amex. the rep said she entered it into the system. Hilton site still doesn’t show it.
    The rep also said, something about the ‘amenity kit’ being mailed out after 2 stays (don’t care about this).
    For all those that got it to work, is your status already updated on (meaning of ‘instant’ – but I’ve gotta ask! ;-)

  • Maxim

    SO tempted to get AMEX Plat.. esp. if there is a 100K pt promo

  • Kevin

    This is great. How about if you are already gold? I think I’m gold until February. Will this still supply? Thanks.

  • Yankees

    Can I get this with a recently canceled card?, same way I still get lounge access.

  • theanswriz42

    I was told it could be up to 7 days.

  • theanswriz42

    No, because you need Amex to initiate the request with Hilton.

  • matt

    If you have multiple cardholders with separate cards, does each card on the account qualify, or only the primary?

  • thepointsguy

    All cardholders qualify

  • Bill

    If I have gold status now through Feb (Got it free before with the Australian address trick), Would I be able to have the platinum card extend it?

  • NguyenVanFalk

    in my experience, booking through 3rd party sites like travelocity and do not allow you to accrue status/points/etc.

  • JW


    You said “• Complimentary Health Club access to hotel owned and operated facilities”, this is for when you are staying at a Hilton Resort, correct? When would you be staying at a Hilton Resort and not get access to the gym?

    Or, if you mean you get access to Hilton Fitness Centers whenever, that would be one of the most interesting perks I’ve heard of (and people might look at HH Gold instead of a local gym membership).

  • ec

    Ugh, now my milepoint membership is moot. Hoping this is a permanent thing

  • leothelion

    In for one! Awesome find!

  • Jeff

    I just called AmEx to activate this offer, and the rep (who seemed flustered as she was trying to find terms and conditions to read to me, but then decided there weren’t any) told me that I would be upgraded to Hilton Diamond after two stays or one stay of four consecutive nights. Can this be true?

  • gooselee

    There are some HH properties where gym access is not included in most room rates, but is an additional fee. HH Gold waives this additional fee.

  • DavidYoung2

    Just FYI, they have a special number for this. It’s 800-528-4800

  • DavidYoung2

    They don’t know about it at the normal number on the back of your card because it’s so new. Try 800-528-4800, or ask to be transferred to that department.

  • LeviLevi

    Just called – Platinum Biz card number on the back.. rep knew exactly what I was talking about, took 3 minutes, done.. I asked if it was new and mentioned a “friend” told me about it (this site), and she said she thought it was around for a while, just not “broadcast” out there like other card benefits.. oh well.. thanks for letting us know!

  • djrez4
  • Stefan

    does this work for delta reserve which is supposed to be equal to the amex play?

  • NH

    Just called to sign up for the deal with Corporate Platinum and they said it was a no-go.

  • LeviLevi

    Usually I’ve seen many of these partner perks not apply to corp cards, only personal or biz (open) platinum cards

  • CVG_Traveler

    I waited until this afternoon to call. It seems that the reps have now been informed. My rep told me this is a new benefit, not a promotion, and the whole conversation took less than 2 minutes. She verified my name, I gave her my Hilton HHonors #, and we were done.

  • Ryan

    Just did it. Guy insisted Hilton will create a new account for me and they I should call Hilton to merge. I guess I’ll wait for that number. Weird.

  • IneedObamaCare

    Thanks for the info! I have the Reserve Citi card and it is heading to the cancellation junkyard. I wonder if Hilton will start giving away all that toilet paper they buy….

  • IneedObamaCare

    Geez, ask them for a refund ! Let’s see if they honor it !

  • IneedObamaCare

    My opinion, go for it. This is THE card to have if you are a frequent traveler. No regrets here !

  • mr g

    hi i just called amex platnium and they said it take 7 to 10 days for gold status
    is there a number to get it instantly ?

  • Nesto

    I enrolled in HHonors earlier today, called the number on the back of my Amex plat and rep got me upgraded and done within 2 minutes. He said they’ve been getting a lot of calls for that today and that I’d receive a welcome kit from Hilton in 2-4 weeks. Easy peasy.

  • patchagogo

    Did it. Rep said it would take 1-2 weeks. She also mentioned that they would be sharing credit card usage information with Hilton for promotional activity. Sounds like Hilton may get to see everything I’m buying? I’m fine with it since it’s a business card, but I’d be wary for personal use.

    She also didn’t ask for my Hilton Honors number — she just said they send my info to Hilton and Hilton will figure it out. Weird…

  • MattRob

    How about European (or in my case: Dutch) Amex Platinum Cards; will they honor that too ? I am Gold until 31 December 2013 anyway, but want to extend this of course !

  • gooselee

    Platinum Card Services (# on back of card) worked for me. 800-528-4800 is just the general Amex CS line…can’t imagine they’d be any more informed than the Platinum-specific CSRs.

  • David

    I called the number on the back of the card and they knew nothing about the promotion. I felt foolish because they basically asked me if I didn’t understand that I had to qualify for Hilton Gold and wanted to make sure I knew what the qualifying requirements were. I then called the 800-528-4800 number listed below and they knew about it right away and had me upgraded within 2 minutes. Not sure why the people at the number on the back of the card were so clueless. I’ve never had that sort of an experience with AMEX Platinum.

  • Anonymous

    Same. Not “instant”.

  • shrexster

    Called and they said it is not eligible for Corporate Amex Plat. Anyone else have this experience?

  • Judy Jones

    Spent the entire day trying to get this reflected on my hilton account, and even Hilton corporate supervisor says they have never heard of it, I just want breakfast in Amsterdam this weekend and they will not comp it. Amex rep was great, but HHonors is not budging!!

  • ChrisC

    I’ve called Amex and they have put my request in … so not instant … and called Hilton multiple times and they don’t know about this program. I’ve been waiting for over a week and no one seems to know where the status is. Not a great benefit, especially for freq travels with status in multiple chains.

  • LeviLevi

    Took about 6 calendar days, my HHonors account was updated online.

  • McMunch

    I’ve used this benefit for the past three days and enjoyed upgraded rooms for all three days at different properties including a really terrific Executive Suite tonight at the Doubletree Portland which retails for 249.00 per night that I got for 50.00 with a Points and Miles redemption. I love this benefit of the Amex Platinum card-and Points and Miles redemptions makes the reasonable use of Hilton HHonors points. Thanks for the tip. I’ve more than justified the annual fee (waived first year) and I feel like I’ve actually made money on this deal. Thanks Brian!

  • 299bloor

    Is still on, and is it available to Canadian Amex Platinum holders? Realized my HHonors gold status expires at the end of the year!

  • BWnATL

    I am still waiting on my HH status to be upgraded. It has been over a month since the request was originally made.

  • nate

    can i still get this if i call them now??

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