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4 things that excite me most about Virgin Atlantic's new Airbus A330-900neo

April 08, 2023
7 min read
Virgin Atlantic Airbus A330-900neo JFK Tour Economy
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One of my favorite parts of my job is checking out new airplanes.

It's interesting to see all the innovations airlines add to their latest-generation jets, and I especially love when they introduce an all-new or much-upgraded cabin.

While I've toured more planes than I can count, I've been particularly eager to see inside Virgin Atlantic's Airbus A330-900neo, or "new engine option." The United Kingdom-based airline inaugurated the plane last year, and it's now flying to New York — the carrier's busiest and most important market.

Though TPG was already on board the jet's inaugural flight, Virgin recently invited a handful of members of the media to check out the plane in New York. With four A330-900neos already in service and 12 more coming within the next few years, this modern and fuel-efficient jet will become one of the backbones of Virgin's fleet.

And after touring the plane, here's what excites me most about it.

ZACH GRIFF/THE POINTS GUY

Nose-to-tail technology upgrades

In some cases, airplane cabins can fly for a decade or more. That's why it's so important for designers to outfit new jets with the latest cutting-edge technology. Otherwise, the onboard tech will be outdated well before the cabin is due for a retrofit.

Fortunately, Virgin Atlantic thought through all these details on its A330-900neo.

Perhaps most excitingly, every single seat supports Bluetooth connectivity. So, travelers can pair AirPods or other wireless headphones directly with the seatback screen without needing a dongle.

Virgin Atlantic Airbus A330-900neo JFK Tour Economy
ZACH GRIFF/THE POINTS GUY

Additionally, each seat has access to a universal power outlet and USB port. Those seated in the Upper Class cabin even have access to a fast-charging 60-watt USB-C port, too.

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ZACH GRIFF/THE POINTS GUY

Furthermore, Upper Class and premium economy seats sport Qi wireless charging pads, giving you an unprecedented number of ways to keep your devices charged.

ZACH GRIFF/THE POINTS GUY

Other impressive tech improvements include crisp touchscreen entertainment monitors and the latest-generation Viasat Wi-Fi.

A new type of business-class experience

As airlines debut cutting-edge business-class products, a new cabin class is emerging. It's commonly referred to as “business class plus.”

These products usually occupy the first row of the cabin and offer additional space, storage and amenities that take advantage of the bulkhead’s unique configuration.

ZACH GRIFF/THE POINTS GUY

Virgin's A330-900neo leans into this trend with a new seat type for the carrier: the Retreat Suite.

The two front-row center pods in business class on the A330-900neo are larger and more spacious than the rest of the customized Thompson Vantage XL seats. I loved that the ottoman could be converted into a leg rest or a buddy seat, and the 27-inch TV screen looked great.

ZACH GRIFF/THE POINTS GUY

Though there's a large privacy divider that can separate these two seats, I'd imagine that the Retreat Suites would be best suited for couples and families. That's because you can combine the tray tables between the two seats to share a meal. If you convert both ottomans into buddy seats, a family or group of four could dine together simultaneously.

ZACH GRIFF/THE POINTS GUY

You can select one of the Retreat Suites for a roughly $250 upcharge within 14 days of departure. For more about the Retreat Suite, read TPG's latest review.

The revamped onboard bar

Every plane in Virgin's fleet features a social space for business-class passengers.

Virgin Atlantic A330neo
ZACH GRIFF/THE POINTS GUY

While you'll find an onboard bar on the older A330-300, the new A330-900neo features what Virgin calls the Loft (which first debuted on the A350-1000.)

This space separates the business and premium economy cabins, and it's nicely designed with accent lights, dark leather seats and two large TVs.

ZACH GRIFF/THE POINTS GUY

I'm sure some travelers will miss the traditional bar, but I like that the Loft has more seats than the onboard bar did. Plus, this space has been upgraded compared to one on the A350 — the seats are higher and supposedly feel more comfortable than those on the A350.

That said, not everyone is a fan. "The seats are too high and too shallow to be comfortable," TPG's Ben Smithson recently wrote.

Premium economy that's actually premium

Premium economy is all the rage these days. This intermediate cabin offers larger seats, more legroom and additional storage compared to coach — all without breaking the bank for a lie-flat business-class pod.

Virgin Atlantic Airbus A330-900neo JFK Tour Premium Economy
ZACH GRIFF/THE POINTS GUY

As more and more flyers seek out this experience, airlines have taken note. They have started to retrofit existing planes with premium economy.

However, while the "hard product" (the seat itself) is generally quite similar across carriers, the service and culinary experience varies greatly. Some airlines think of premium economy as an extension of the economy cabin. Others think of it as "business class light."

ZACH GRIFF/THE POINTS GUY

Virgin definitely fits into the latter camp, at least from a service perspective. Because of the size of the cabin — 46 seats spread across seven rows in a 2-3-2 configuration — the airline has a dedicated crew and galley space reserved for premium economy.

ZACH GRIFF/THE POINTS GUY

While the airline's premium economy cabin is definitely larger than many of its U.S.-based competitors, at least the service should feel more elevated than what you might be used to on American or United.

Related reading:

Featured image by ZACH GRIFF/THE POINTS GUY
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.