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US Nexus enrollment centers reopen after 2 years, but Canadian ones remain closed

April 11, 2022
4 min read
US Nexus enrollment centers reopen after 2 years, but Canadian ones remain closed
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As of last week, U.S. Nexus enrollment centers reopened for users to complete in-person interviews. However, Canadian centers will remain closed indefinitely due to COVID-19, further delaying the enrollment process for users.

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Vehicles from Canada line up to enter the United States at the Peace Arch border crossing in Surrey, British Columbia, on Nov. 8, 2021. (Photo by Liang Sen/Xinhua/Getty Images)

Following through on a promise in late March to reopen Nexus centers in early April, domestic Nexus enrollment centers along the border with Canada are open as of April 5 for new applicants who have been conditionally approved to schedule in-person interviews online, according to U.S. Customs and Border Protection.

These applicants can schedule interviews at U.S. Nexus enrollment centers online via the Trusted Traveler portal. Upon submitting an application and a nonrefundable $50 fee, applicants must successfully pass a background check, at which point they will be prompted to schedule an interview at an enrollment center to complete the process. Although Customs and Border Protection is still conducting remote interviews for all Trusted Traveler program interviews, new in-person availability should help address the current backlog of applicants.

One of the five Trusted Traveler programs administered jointly by the U.S. government and Canada Border Services Agency, Nexus is a program that facilitates expedited entry for travelers crossing the U.S.-Canada border, land and air, via designated Nexus-only lanes.

"NEXUS is a CBP program that allows expedited clearance for pre-approved, low-risk Canadian travelers upon arrival in the United States," per Customs and Border Protection, which notes that U.S. citizens, U.S. lawful permanent residents, Canadian citizens, Canadian permanent residents and Mexican nationals can apply for Nexus.

A Nexus membership also includes access to Global Entry kiosks for travelers arriving in the U.S. at eight Canadian Preclearance airports and 12 U.S.-Canada land borders.

Read more: Another way to speed through security: Answers to your questions about Nexus

The program has 1.6 million users enrolled as of last month.

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"Applicants may enter the United States to complete their interview, but must meet all applicable travel requirements," per Customs and Border Protection.

All incoming travelers to the U. S. over age 2 are expected to show results of a negative COVID-19 test conducted within 24 hours of departing for the U.S. to airline officials.

As TPG has reported, travelers have experienced delays in processing for all Trusted Traveler programs due to enrollment centers being closed throughout the COVID-19 pandemic. Nexus users, in particular, have felt this burden due to the closure of enrollment centers in Canada.

Even though Canada has loosened entry protocols for travelers overall, its Nexus enrollment centers remain closed "until further notice."

"CBP asks all applicants to be patient, as there is a backlog of applications to be processed by a limited number of open enrollment centers," the agency said while noting that it will be prioritizing interview slots for new Nexus applicants.

"CBP asks existing NEXUS members to refrain from scheduling an appointment at this time," it said. "Existing members are encouraged to renew their applications online before the expiration date on their cards to maintain their membership privileges until they are able to complete an interview at a later time."

Related: Global Entry tips: How to avoid waiting for an interview and get TSA PreCheck on your boarding passes

Featured image by Anadolu Agency via Getty Images
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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    Earn 80,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership.

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    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

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Why We Chose It

Sometimes it's worth a large investment to reap the benefits of a great credit card. That's exactly the case with the Amex Platinum card. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip.

Pros

  • The current welcome offer on this card is quite lucrative. TPG values it at $1,600.
  • This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. (Enrollment required for select benefits.)
  • The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway.

Cons

  • The high annual fee is only worth it if you’re taking full advantage of the card’s benefits. Seldom travelers may not get enough value to warrant the cost.
  • Outside of the current welcome bonus, you’re only earning higher rewards on specific airfare and hotel purchases, so it’s not a great card for other spending categories.
  • The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards.
  • Earn 80,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card®, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
  • Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
  • Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card®.
  • $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card® on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Enrollment required.
  • $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Cost includes $12.95 plus applicable local sales tax. Plus Ups are excluded.
  • American Express has expanded The Centurion® Network to include 40+ Centurion Lounge and Studio locations worldwide. There are even more places your Platinum Card® can get you complimentary entry and exclusive perks.
  • $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline.
  • $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only.
  • Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Enrollment required. Learn more.
  • Breeze through security with CLEAR® lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Learn more.
  • $695 annual fee.
  • Terms Apply.
  • See Rates & Fees