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No, United is not going back on its promise of no change fees in economy

Oct. 28, 2022
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3 min read
United Boeing 787
No, United is not going back on its promise of no change fees in economy
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United Airlines is not going back to change fees on economy tickets, TPG has confirmed. This assurance from the airline comes despite some aviation observers noticing "non-changeable" economy booking options on certain United flights.

As a reminder, United and other legacy U.S. carriers did away with economy change fees during the pandemic and later made the policy permanent (but not for basic economy). The reports this week, though, fueled speculation that United might be reneging on that policy.

No such changes are in the works, though, the Chicago-based carrier told TPG.

“United was the first U.S. airline to permanently eliminate change fees — and we remain firm on that commitment to our customers,” a United spokesperson said in a statement Friday.

United Airlines 787-9 takes off from Los Angeles International Airport
A United Airlines Boeing 787 takes off at Los Angeles International Airport (LAX). AARONP/BAUER-GRIFFIN/GC IMAGES

The confusion appears to stem from booking options the airline offers on flights to Tokyo.

As United trials new lower-cost ticket options to Japan, an unspecified "quirk" in the market prevents the carrier from being able to offer its typical basic economy fares and accompanying fare rules on these routes, an airline official explained.

As a pseudo-replacement for basic economy on Japan flights, United won't prevent passengers from bringing on a full-sized carry-on bag or selecting a seat when traveling on this fare type.

However, it will keep another hallmark of basic economy as part of its "non-changeable economy" fares: In exchange for lower prices, there will be no ticket changes allowed on this fare.

Again, this unusual set of ticket options appears to be Japan-specific. United has "no plans to expand this fare type outside of Japan," the airline said, with "no intention of ever bringing back change fees to standard economy fares.”

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In fact, checking several United routes between the U.S. and Tokyo Friday, TPG did not come across any “non-changeable economy" fares, so it appears the airline may have — at least for now — removed those options from its booking channels.

This comes as other U.S. airlines have expanded basic economy offerings — with modifications — to long-haul, overseas flights in recent years, and at a time when demand for travel to Japan is surging after that country reopened to independent tourists in recent weeks following two-plus years of stringent COVID-19 entry restrictions.

Additional reporting by Zach Griff.

Featured image by NICOLAS ECONOMOU/NURPHOTO/GETTY IMAGES
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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