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Sorry, that extra $35 you got in your Uber account was a mistake

Dec. 26, 2021
3 min read
Car with an Uber sticker in the windshield in Portland, Oregon
Sorry, that extra $35 you got in your Uber account was a mistake
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Many of us at TPG got very excited on Sunday, Dec. 26, when an extra $35 credit appeared in our Uber accounts.

Extra Amex Uber credit. (Screenshot courtesy Uber)

Some of us hoped it was a special holiday surprise courtesy of American Express. After all, you do get an extra $20 added in December (for a total of $35) as part of a monthly Amex credit on Uber (usually, it's just $15 per month).

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Cardholders of The Platinum Card® from American Express already get up to $200 in annual Uber credits (for use in the U.S.), which can help justify the card’s $695 annual fee (see rates and fees). Enrollment is required for select benefits, including the Uber credit.

Unfortunately, not long after we first started getting notifications of the added credits, some folks saw them get clawed back.

Sadly, American Express has confirmed these credits were a mistake. When I chatted with an American Express customer service representative, they said, "I would request you to please ignore the second $35 credit as it was mistakenly issued and our team is working on the same and it will be resolved soon."

Amex chat. (Screenshot courtesy American Express)

I also asked if the $35 Uber credit would be honored for people who had already spent it, and the agent said yes.

Related: Maximizing benefits with the Amex Platinum Card

Either way, it's a good reminder that Amex Platinum cardholders receive $15 in Uber credits every month except in December when the credit is increased to $35.

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If you haven't spent yours already, you still have a few days left to do so.

You could use your Uber credit on rides or on Uber Eats orders — and if you're not able to take advantage, you could always send a treat to someone using the app. People in select cities may also be able to use the Uber credit on a grocery delivery order.

Featured image by (Photo by Hrach Hovhannisyan /
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.