Soho House to stop admitting new members in New York, London and Los Angeles
You'll be waiting a long time to get into Soho House in some of the world's largest cities.
Soho House plans to stop admitting new members to its New York, London and Los Angeles locations (the company operates multiple properties in each city), according to an email from company founder Nick Jones sent to all Soho House members Friday. The move comes amid swelling criticism in recent years that the private clubs were too crowded and members weren't finding value in their membership.
"Over the last 12 months I have been spending a lot more time in our Houses. Stepping back from the day-to-day running of the business has meant that as Founder I've had the space to focus more attention on the clubs themselves," Jones, who stepped back from a CEO role late last year, wrote in the email. "I've been talking to our members and the teams in all our Houses, which I've really valued. We continue to be very focused on improving service, as well as making sure our Houses don't feel too busy.
"For that reason, next year we're closing the doors to new members across our Houses in London, New York and Los Angeles, and will only be accepting members in locations where we have capacity."
There has been a litany of social media posts over the years jeering the company for its overcrowding at the tony properties, but that doesn't appear to be deterring people from wanting to get in.
Soho House & Co., Soho House's parent company, noted a nearly 21% jump in overall membership across its variety of brands, which also includes The Ned and Scorpios Beach Club, from a year ago during a third-quarter earnings report. Soho House specifically grew its membership levels at a slightly higher rate (21.3%), and the parent company's overall waitlist to get in stood, as of the end of October, at 98,000 — an all-time company high.
Given the high concentration of members in each of the cities affected, it appears the move to halt admitting new members is a permanent one. In his email, Jones cited other ways the company is working to improve the membership experience, from new menus to upgraded fitness and wellness facilities.
Company leaders have hinted on multiple earnings calls in recent quarters that there would be an enhanced focus on food and service going forward. Soho House & Co. CEO Andrew Carnie also hinted during an interview with TPG earlier this year that an initiative like this was in the works.
"We have got a bunch of things that we'll do to improve the member experience throughout all our houses next year, and that'll include making our Houses slightly less busy when they're overcrowded," Carnie said at the time without providing specifics. "We're very conscious of that and will improve it."
It's unlikely Soho House is going to face the same kind of criticism Delta Air Lines did when it announced significant cutbacks to its Sky Club eligibility and lounge access. If you're in, you're in at Soho House.
And if you're not? There are plenty of options, like the new Soho House Mexico City or the upcoming Soho House Portland, that will still admit members.
Of course, you still have to make it off the waitlist.
Related reading:
- Best hotel credit cards
- When is the best time to book a hotel? Experts weigh in — and debunk a few myths
- The best credit cards to reach elite status
- A comparison of luxury hotel programs from credit card issuers: Amex, Capital One, Chase and Citi
- Which credit cards offer the most lucrative rewards for hotel stays?
- The best hotel rewards programs in the world
TPG featured card
Rewards
| 2X miles | 2 miles per dollar on every purchase |
| 5X miles | 5 miles per dollar on flights and vacation rentals booked through Capital One Business Travel |
| 10X miles | 10 miles per dollar on hotels and rental cars booked through Capital One Business Travel |
Intro offer
Annual Fee
Recommended Credit
Why We Chose It
The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)Pros
- The Capital One Venture X business card has a very lucrative welcome offer.
- In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
- Business owners are also able to add employee cards for free.
Cons
- The card requires significant spending to earn the welcome offer.
- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
- Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month
Rewards Rate
| 2X miles | 2 miles per dollar on every purchase |
| 5X miles | 5 miles per dollar on flights and vacation rentals booked through Capital One Business Travel |
| 10X miles | 10 miles per dollar on hotels and rental cars booked through Capital One Business Travel |
Intro Offer
Earn 200K miles when you spend $30K in the first 3 months, and an additional 200K miles when you spend $150K in the first 6 monthsLIMITED-TIME OFFER: Earn up to 400K bonus milesAnnual Fee
$395Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.740-850Excellent
Why We Chose It
The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)Pros
- The Capital One Venture X business card has a very lucrative welcome offer.
- In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
- Business owners are also able to add employee cards for free.
Cons
- The card requires significant spending to earn the welcome offer.
- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
- Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month

