Skip to content
Go to Home Page
News

Heads up: You won't be able to access your British Airways Avios this weekend

Andrew Kunesh
Andrew Kunesh
Contributor
Andrew is a former senior editor at The Points Guy. He's been a miles and points fanatic since 2014 and previously wrote for Upgraded Points and Credit Karma. Outside of the travel world, Andrew is a technology enthusiast, craft coffee aficionado and — despite now living in NYC — a Chicagoan at heart.
Nov. 11, 2021
•
3 min read
British Airways jet at the gate in Frankfurt
Heads up: You won't be able to access your British Airways Avios this weekend
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

British Airways loyalists beware: you won't be able to access your British Airways Avios account between Nov. 13 and 17, 2021.

Late last month, the airline sent out an email to Executive Club members regarding the upcoming outage. The airline has said it's performing "planned improvements" to Executive Club between the afternoon of Nov. 13 and the morning of Nov. 17. These times are in GMT, so the outage will run from the early morning of Nov. 13 and the afternoon of Nov. 17 for U.S.-based members.

During the outage, you'll be unable to log in to your Executive Club account or spend your Avios. The airline has said, however, that you can continue to earn Avios during this outage. The airline's Twitter account states that Avios earned during this time will be credited to accounts when improvements are completed.

This means that now's the time to book any last-minute Avios award tickets you may need to book during this planned outage. We also recommend preemptively booking anything you may need to book for the days immediately following this outage. Technology isn't perfect and the outage could be extended if things go haywire.

British Airways also tweeted that membership numbers will not show in the British Airways app during this time. You should take a screenshot of your membership card if you will be traveling during this time and need to access elite status benefits on partner airlines or add your Executive Club number to a new booking.

It's great that British Airways is giving members plenty of advance notice for this planned outage. Regardless, you should be prepared by booking any immediately needed award flights now. Of course, we'll keep you posted if the outage goes longer than expected.

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts

Feature photo by Vytautas Kielaitis/Shutterstock.com

Featured image by (Photo by Vytautas Kielaitis/Shutterstock.com)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.