Skip to content

Does checking in online prevent me from getting upgraded?

Sept. 24, 2019
5 min read
JW Marriott Singapore South Beach
Does checking in online prevent me from getting upgraded?
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

Reader Questions are answered twice a week by TPG Senior Points & Miles Contributor Ethan Steinberg.

Whether you're boarding a long flight or checking into an upscale hotel, complimentary upgrades are one of the most sought-after perks in the entire travel world. There are plenty of ideas circulating on the internet about what you can do to help or hurt your chances of scoring one, but the truth is much of the process is either automatic or based on elite status. Put another way: It's out of your control.

TPG reader Vladislav wants to know if checking in online hurts his chances ...

[pullquote source="TPG READER VLADISLAV"]Is it true that if you selected your seat ahead of time you'll never be upgraded since you're assigned to that seat, as opposed to checking in at the airport?[/pullquote]

It's important to note that when you buy a plane ticket, in most cases you aren't buying a specific seat on a specific flight. Rather, you're buying a guarantee that the airline will transport you from point A to point B, which is why they can legally change your flight schedule and even involuntarily bump you off an oversold flight. This is true even if you've selected a seat, whether you paid money to do so or were able to do it for free based on some combination of your fare class and elite status.

To answer Vladislav's question, not only is it not true that selecting a seat blocks you from getting upgraded, but in some cases the opposite might be true. Depending on how you're trying to upgrade your ticket, you may not be added to the upgrade list until you check in for your flight. Speaking from personal experience, I currently hold American Airlines Gold elite status. I select a free main cabin window seat as soon as I book my ticket, and will try to move to a main cabin extra seat at check-in if one is available. I've received many complimentary elite upgrades, some automatically on flights under 500 miles and others where I've applied my 500-mile upgrade certificates. In every case I'd pre-selected my seat through the AAdvantage app, and in most cases I'd checked in online as well.

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts

If you're curious about how specific airlines handle their upgrade policies, make sure to check out TPG's guides to getting upgraded on the following airlines:

This myth that checking in online gets in the way of an upgrade tends to be more commonly applied to hotels than to airlines, but again I can confirm from my own personal experience that it's not true. I'm a Marriott Bonvoy Titanium elite, which means I spend anywhere from 60 to 80 nights a year in Marriott hotels (after factoring in the 15 elite-night credits I receive from holding a Marriott Bonvoy credit card). I try to stay on top of the various logistical elements of all my international travel, so I check in on the Marriott app before every stay. Sometimes I receive an upgrade in the app before I arrive at the hotel, other times I'm upgraded at check-in, and often I need to gently nudge the agent at the front desk to see if the hotel has any suites available during my stay.

Checking in online doesn't hurt my upgrade chances, and if anything it confirms to the hotel that I'm actually going to show up for my reservation. Some hotels block off premium rooms in advance for elite upgrades, and checking in online helps them prepare for my arrival and guarantee I get an upgrade if one is available. Other hotels may wait until check-in to upgrade an elite member, but since you have to stop by the desk to get your key (and provide your ID and a credit card for incidental charges) anyway, you don't lose the ability to ask for an upgrade just by checking in early.

Bottom line

With upgrades getting harder and harder to come by for both airlines and hotels, the last thing you would ever want to do is inadvertently sabotage your chances of receiving a coveted golden ticket. Vladislav can rest assured that checking in online and/or preselecting a seat for an upcoming flight won't hurt his chances of getting an upgrade. If anything, it'll guarantee he makes it onto the list.

Thanks for the question, Vladislav, and if you're a TPG reader who'd like us to answer a question of your own, tweet us at @thepointsguy, message us on Facebook or email us at info@thepointsguy.com.

Featured photo of the JW Marriott Singapore by Ethan Steinberg/The Points Guy

TPG featured card

Rewards rate
5X milesEarn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
2X milesEarn unlimited 2X miles on every purchase, every day
Intro offer
Open Intro bonus
Enjoy a $250 travel credit & earn 75K bonus miles
Annual fee
$95
Regular APR
19.49% - 28.49% (Variable)
Recommended credit
Open Credit score description
670-850Excellent, Good

Pros

  • Stellar welcome offer of 75,000 miles after spending $4,000 on purchases in the first three months from account opening. Plus, a $250 Capital One Travel credit to use in your first cardholder year upon account opening.
  • You'll earn 2 miles per dollar on every purchase, which means you won't have to worry about memorizing bonus categories
  • Rewards are versatile and can be redeemed for a statement credit or transferred to Capital One’s transfer partners

Cons

  • Highest bonus-earning categories only on travel booked via Capital One Travel
  • LIMITED-TIME OFFER: Enjoy $250 to use on Capital One Travel in your first cardholder year, plus earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening - that’s equal to $1,000 in travel
  • Earn unlimited 2X miles on every purchase, every day
  • Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
  • Miles won't expire for the life of the account and there's no limit to how many you can earn
  • Receive up to a $120 credit for Global Entry or TSA PreCheck®
  • Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
  • Enjoy a $50 experience credit and other premium benefits with every hotel and vacation rental booked from the Lifestyle Collection
  • Transfer your miles to your choice of 15+ travel loyalty programs
  • Top rated mobile app