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IHG joins Marriott and Hyatt in cutting ties with Russian hotels

June 29, 2022
4 min read
The Cathedral of Our Savior on Spilled Blood with reflection
IHG joins Marriott and Hyatt in cutting ties with Russian hotels
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Major Western hotel companies like Marriott, Hilton, Hyatt, IHG Hotels & Resorts and Accor garnered scrutiny earlier this year for maintaining a presence in Russia following its invasion of Ukraine.

Other companies like McDonald’s and Starbucks pulled out fairly quickly from Russia in light of mounting pressure to do so. Hotel companies eventually moved in lockstep earlier this year in closing corporate offices and suspending investments, planned openings and development in the country. Existing hotels remained in operation due to long-term franchise agreements between the brands and local owners of those individual properties.

However, more than three months into the invasion and after several waves of sanctions on Russia, Marriott International is suspending all its operations in the country. The plan comes after Hyatt severed ties to various degrees at its hotels in the region and other companies indicated they might be exploring similar moves — but any such plan is a “complicated process,” according to an IHG announcement earlier this year.

IHG made inroads into that process this week and announced it, too, would be leaving Russia entirely.

"We are now in the process of ceasing all operations in Russia consistent with evolving U.K., U.S. and EU sanction regimes and the ongoing and increasing challenges of operating there," the company stated in a release this week.

Hyatt’s plan involved terminating or “suspending the provision of services to the third-party owners” of all Hyatt properties in Russia, according to a company release earlier this year. However, third-party owners may continue to operate the hotels in Russia under Hyatt branding, a company spokesperson told TPG following the initial publication of this story.

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Hotels often have third-party franchise or management agreements and, should those deals get canceled, it’s entirely likely the owner would continue to operate the hotel under existing branding and just no longer pay the fees associated with its former operations deal.

Hyatt CEO Mark Hoplamazian noted during the NYU Hospitality Conference earlier this month there is also a human element that makes it difficult to wind down an operation in Russia.

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“We have to take great care of how you go about organizing that because there’s a lot of scrutiny,” Hoplamazian said. “The Russian government is applying a lot of scrutiny to how Western companies are behaving in Russia.”

There was an iota of defense in favor of hotel companies amid all the initial criticism, as the properties could provide some glimmer of Western influence in Russia.

InterContinental’s first location in Brazil arrived from the encouragement of U.S. President Franklin D. Roosevelt. The American leader wanted Pan Am founder Juan Trippe to build a network of business-oriented hotels with the idea the luxurious chain would be a symbol of American wealth and lifestyle and deter certain parts of the world from slipping into communism.

However, sanctions levied on Russia and many of its wealthy oligarchs this year make doing business in the country impractical and even illegal in certain instances.

“We’ve worked really hard with our owners,” Hoplamazian said. “Of course, in the context of where there were specific sanctions, you’re complying with law.”

Marriott made a similar overture in its own decision to step back from Russia after doing business there for 25 years.

“Since the start of the war, we have remained in regular contact with our teams on the ground as we continued to evaluate our ability to operate in this changing legal and geopolitical landscape,” the company announced earlier this month. “We have come to the view that newly announced U.S., U.K. and EU restrictions will make it impossible for Marriott to continue to operate or franchise hotels in the Russian market.”

Leaving Russia isn’t just a matter of taking signs down, turning lights off and calling it a day, however.

Employees on the ground in Russia assisting a company’s decision to leave can be seen as a move against the government. Most companies aren’t giving details as to what exactly goes into the process of winding down operations apart from repeated use of the word “complex” in updates on Russia.

“What’s missing in some of the public discourse about the criticism of Western companies doing business in Russia is that there’s a human aspect to it that people are not talking about,” Hoplamazian said.

Featured image by Getty Images/iStockphoto
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

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  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
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  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

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  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023