This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

Southwest Airlines is popular with traveling musicians, who often find more available overhead bin space for their instruments with the budget carrier than on other airlines. But the LUV carrier may no longer be a fan favorite with this professional violinist.

Professional violinist Emmanuel Borowsky claims he was forced to deplane from a Southwest flight departing from Manchester-Boston Regional Airport (MHT) to Baltimore (BWI) after he refused to check his $80,000 violin.

“After checking in last night and arriving early to the gate, I was met with full overhead bins on the plane,” Borowsky wrote in a Facebook post. The availability of extra seating space prompted me to place my violin there. In response, I was requested to check in my violin. As fellow musicians can understand, checking in my violin is an absolute non-option.” The next plane out didn’t depart for another six hours and caused Borowsky to miss business meetings and presentations at the University of Maryland, College Park, as well as a teaching session at Towson University, he said. “Despite being a loyal Southwest customer who uses them exclusively when the option is available, I am very disappointed with the treatment I received this morning,” he said in his summary. In a follow-up with Classic FM, Borowsky also said that, “They only offered me one option – either the violin goes in the hold, or you get off. There wasn’t any negotiating, I wasn’t going to make a scene and they weren’t willing to be reasonable, so I had to get off the flight.”

Professional violinist Emmanuel Borowsky recently missed meetings on the East Coast after leaving a Southwest flight that would have required him to check his $80,000 violin. Image courtesy of Borowsky.

 

Borowsky, an international performer who has toured in more than three dozen countries, holds a Doctor of Musical Arts from the University of Maryland.

Southwest offered a statement regarding the incident, saying,“We regret that [Borowsky] had anything less than an outstanding experience as we always strive to provide our legendary Southwest Hospitality on every flight. Our records indicate that the customer was among the very last to board the full flight and, unfortunately, the overhead bins spaces were filled with the carry-on baggage of other customers.”

Paying $15 for early-bird check-in is one way musicians like Borowsky can avoid similar fiascos on Southwest. Another professional violinist, Pasha Sabouri, told TPG that Southwest is his much-cheaper alternative to paying for first-class seats on other airlines that come with more additional overhead space. “I just pay for the early boarding and I never have a problem,” Sabouri said. “On Southwest, people actually check their bags because they don’t have to pay for it!”

Featured photo courtesy of Emmanuel Borowsky.

Know before you go.

News and deals straight to your inbox every day.

2018 TPG Award Winner: Mid-Tier Card of the Year
Chase Sapphire Preferred® Card

NEW INCREASED OFFER: 60,000 Points

TPG'S BONUS VALUATION*: $1,200

CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred named "Best Credit Card for Flexible Travel Redemption" - Kiplinger's Personal Finance, June 2018
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards
Intro APR on Purchases
N/A
Regular APR
18.24% - 25.24% Variable
Annual Fee
$95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent/Good

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.