Getting Reimbursed for Lost Concert Tickets — Reader Success Story

Oct 5, 2018

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Today I want to share a story from TPG reader Delen, who got value from of an underutilized credit card benefit. Here’s what he had to say:

Back in March I bought a pair of Jay-Z / Beyoncé tickets during a Citi presale. Normally I opt for electronic tickets, but for whatever reason the only option was paper tickets mailed to my house. At the time I didn’t think much of it, and when the envelope arrived with my tickets, I set it on my nightstand waiting for the show in July.

I moved houses in May, however, and during the move I managed to lose the tickets. I didn’t realize I lost them until the day of the show, and by then it was too late to get them reissued. Thankfully, I was entitled to missed event protection because I booked with my Citi Prestige card, which covers lost tickets. After a painless claim process, I received a check for the full amount I paid! I originally used my Citi card simply because it was a Citi presale event, but from now on I’m using it for any event.

You probably don’t know every benefit available on your credit cards, but Delen’s story is a good example of why you should. Rewards credit cards offer all kind of perks that fly under the radar, like cell phone insuranceroadside assistance or coverage for pet-related cancellations. Most of these benefits are the kind you won’t need regularly, but you’ll be glad to have them when you do. I recommend looking over your guide to benefits whenever you get a new card; it’s not the most exciting way to spend your free time, but knowing what’s available may pay dividends down the road.

The ongoing question is whether you should use the card that offers superior benefits, or the one that earns the most rewards. Sometimes one card serves both purposes, like the Sapphire Reserve card for car rentals. When that’s not the case, you’ll have to weigh your options based on the dollar amount, how likely you are to need your benefits, and how much value you’ll get from them if you do. On airfare purchases, for example, I generally prefer a card that offers protections like trip delay reimbursement to one that earns bonus points. Similarly, I prefer cards that offer strong purchase protection for larger purchases.

I love this story and I want to hear more like it! To thank Delen for sharing his experience (and for allowing me to post it online), I’m sending him a $200 airline gift card to enjoy on future travels, and I’d like to do the same for you. Please email your own award travel success stories to; be sure to include details about how you earned and redeemed your rewards, and put “Reader Success Story” in the subject line. Feel free to also submit your most woeful travel mistakes, or to contribute to our new award redemption series. If your story is published in either case, I’ll send you a gift to jump-start your next adventure.

Safe and happy travels to all, and I look forward to hearing from you!

Photo by Johnny Louis/Getty Images

Chase Sapphire Preferred® Card

WELCOME OFFER: 60,000 Points


CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases.
  • 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. For example, 60,000 points are worth $750 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Earn 2x total points on up to $1,000 in grocery store purchases per month from November 1, 2020 to April 30, 2021. Includes eligible pick-up and delivery services.
Regular APR
15.99%-22.99% Variable
Annual Fee
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.