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Hyatt offers 10,000 points to guests who cancel nonrefundable rates

March 09, 2020
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3 min read
Hyatt Regency Maui
Hyatt offers 10,000 points to guests who cancel nonrefundable rates
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The World of Hyatt loyalty program is making a goodwill gesture to travelers skittish about the COVID-19 virus (coronavirus).

Any guest who booked a nonrefundable, prepaid rate on or before March 8 will get 10,000 World of Hyatt points if they choose to cancel their trip. The offer is good for travel through the end of June and only for bookings made directly through Hyatt.

“The idea is that there is new news that many folks might not have taken into consideration when booking this type of nonrefundable rate,” Amy Weinberg, Senior Vice President of the loyalty program told TPG in a phone interview Monday afternoon.

However, Hyatt will not refund guests for these bookings. Like other big hotel chains, Hyatt doesn't actually own most of its 900+ global properties. As of Dec. 31, only 38 hotels out of 924 global Hyatt properties are owned by Hyatt. So Hyatt needs to balance keeping its guests and owners happy.

The 10,000-point bonus is the same, regardless of the the length or cost of a stay, Weinberg told TPG. But if somebody has multiple nonrefundable stays booked, they could get a bonus for each of those stays.

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If you booked a nonrefundable stay at brands like Hyatt Regency, you could be eligible for 10,000 Hyatt points if you need to cancel. (Photo by Clint Henderson/The Points Guy.)

According to TPG's most recent valuations, 10,000 Hyatt points are worth about $170. With 10,000 Hyatt points, you can currently book two Category 1 (5,000 points) nights or one Category 2 (8,000 points) night, although keep in mind Hyatt is introducing peak and off-peak pricing starting March 22.

Related: Maximizing redemptions with World of Hyatt

This promotion is open to any guest, whether or not they are World of Hyatt members. Nonmembers can join when requesting the points. Cancellations — and the request for the points – must be made 48 hours in advance of a stay; Explorist and Globalist elite members can cancel within 24 hours. To make a cancellation and receive the points, you can call Hyatt at 800-323-7249 or email worldofhyatt@hyatt.com.

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In order to qualify for the points, you must have booked your advance purchase, nonrefundable rate directly with Hyatt. Reservations made through a third-party site or OTA aren't eligible.

This is separate from Hyatt's prior announcement to waive cancellation fees for stays through March 31, 2020 for:

  • Guests residing in Greater China, South Korea, Japan and Italy with reservations at Hyatt hotels globally.
  • Guests with reservations at Hyatt hotels in Greater China, South Korea, Japan and Italy.

World of Hyatt previously announced that it would be extending elite statuses and benefits for all those in the Asia-Pacific region. Those whose status would have originally expired in 2020 will now see an extension to 2021, and those whose status would have expired in 2021 will have until 2022. This goes for both elite status and benefits associated with the status, such as Suite Upgrade Awards.

Be sure to check out TPG's coronavirus page for the most current updates for travelers.

Featured image by CLINT HENDERSON/THE POINTS GUY

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  • Packed with credits foodies will enjoy
  • Solid welcome bonus

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  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
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  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
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  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
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