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Hilton hotels will now only offer housekeeping by request
July 06, 2021
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3 min read
Hilton hotels will now only offer housekeeping by request
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Editor's Note
"Hello, housekeeping!"
That familiar greeting following a knock on the door is familiar to most travelers. But that will no longer be the case at Hilton Hotels and Resorts. The company announced that moving forward, it will no longer offer daily housekeeping at its hotels. The news was first reported by One Mile At A Time. Guests who want their rooms cleaned can do so by calling the front desk.
On-demand housekeeping became a staple of hotel stays during the pandemic as contactless experiences became mandatory. Hilton is the first major chain to make the change permanent, as it detailed in its press release announcing changes to the CleanStay program.
Related: Hilton teams up with Lysol and Mayo Clinic to promise clean hotels
Hilton says, "For your comfort, we want your stay to be as undisturbed as possible. Guests are invited to tailor their housekeeping services to their comfort level. To schedule, simply call the front desk."
A Hilton spokesperson told TPG, "We discovered that guests enjoy the flexibility of on-demand housekeeping services and have now implemented a flexible approach as part of the evolution of Hilton CleanStay."
As more people resume traveling, the hotel chain is emphasizing its commitment to making sure its properties are safe and sanitized. Hilton has partnered with Reckitt, the maker of products such as Lysol & Dettol, to continue meeting rigorous safety standards.
Of course, all Hilton guest rooms will be thoroughly cleaned and disinfected between guest stays. However, it will no longer place "cleaned and sealed" stickers on the doors of hotel room after the room has been cleaned.
We should point out the elimination of daily housekeeping only applies to Hilton's non-luxury brands. Waldorf-Astoria, LXR and Conrad properties will still offer daily housekeeping for guests, as will Hilton resorts in Asia Pacific.
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Related: A look at how Hilton is cleaning
The decision to stop offering daily housekeeping is something that may not bother many hotel guests, some who may prefer not to have their mornings interrupted by the cleaning crew. But this will likely have a negative impact on hotel workers. Eliminating regular housekeeping will almost certainly lead to staff cutbacks. And there are of course questions about how long it may take for housekeeping to get to your room after you make the request. It will be interesting to see how the new policy will impact Hilton properties, and how the company reacts to feedback from customers.
Related: Choosing the best Hilton credit card for you
Hilton also told TPG the changes would be tailored to different areas of the world and different brands:
"Understanding that regions around the world are in various stages of recovery, we expect some elements to vary by region as it makes sense to do so. Properties in Europe, Middle East and Africa are still operating housekeeping as requested and properties in the Asia-Pacific region are still providing daily housekeeping. In the U.S., daily housekeeping is available upon request by contacting the front desk. On the fifth day of an extended stay, the guest room will automatically receive a full cleaning."
Featured image by DSP/GETTY IMAGES
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
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Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
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| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
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$325Recommended Credit
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Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
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- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.