Use Mobile Apps to Beat Flying Blue Restrictions on Award Searches
Transferable point currencies derive their significant value based on the flexibility they offer. Rather than being locked into a single airline, you can wait until it's time to book and you've confirmed availability before committing to that carrier and its set of partners. However, this only works when the airlines don't throw up road blocks to this process, and it appears that one program has recently done just that.
If you're a Flying Blue member without any miles in your account, you may no longer able to search for Flying Blue award availability using the program's desktop sites. Both the KLM and Air France booking platforms have greyed out all search criteria boxes, and users are unable to click "search" (or anything else on the page for that matter).
Unfortunately, there are many conflicting reports out there. Some indicate that this only applies to those with no miles in their accounts, while others claim to have a large balance and are still encountering the problem. We've read reports that clearing your browser's cache or logging in on a different browser can reset this functionality, but even that's hit-or-miss.
However, one thing's for sure. Given that Flying Blue is a transfer partner of Chase Ultimate Rewards, American Express Membership Rewards, Citi ThankYou Rewards and Capital One, being unable to search for award tickets online could prove to be a major hindrance.
This isn't the first hiccup of this variety we've seen from Flying Blue. Back in 2015, Flying Blue seemed to be canceling accounts with no mileage balance being used just to search for award tickets. There have even been reports of Flying Blue canceling accounts for actually transferring in points and booking rewards! You didn't read that wrong; apparently a member of the Flying Blue fraud department even made a statement that the "use of our frequent flier accounts as boxes opened to transfer miles with our non air partners won't be allowed anymore." Air France later denied such a statement.
This move is especially puzzling for a couple reasons. One, Flying Blue now uses variable award ticket pricing, so the price of an award ticket isn't fixed. While you can check for award availability on another SkyTeam site, you'll have no idea how much the ticket will actually cost in Flying Blue miles without searching. Two, points transferability is a huge selling point for companies like American Express and Chase when marketing their premium credit cards. The fact that these programs allow transfers to Flying Blue doesn't mean anything if you can't search for availability.
There are reports that this a temporary issue, but I'm not so sure. I've been a member of Flying Blue for about eight months now, and I've been locked out more times than I can count. I've always been able to fix the problem by signing in and signing back out, clearing my cache, or by using an incognito browser window, but the lock out has clearly been at least a part of the carrier's system for a while now.
In the meantime, it appears that award searches through mobile apps are working without problems. TPG Senior Editor Nick Ewen was able to pull up results with a zero mileage balance in his Flying Blue account through both the Air France app:
And the KLM app:
(Side note: The Air France app was, for some reason, displaying the results for the day prior to the one Nick searched. In both of the above screen captures, he had used Thursday Mar. 14, but Air France returned results for Mar. 13.)
It's also worth noting that you could direct your browser to mobile.airfrance.us to mimic the functionality of the Air France app on your desktop. This appears to correctly pull in award availability just like the app (and doesn't have the strange date discrepancy noted above):
Given that award searches appear to be operating normally through the carriers' mobile apps, this is hopefully just a glitch with the desktop booking engine. We'll keep an eye on this issue and update this article accordingly, but in the meantime, I'd recommend using the Air France or KLM mobile options to complete your award searches.
Please let us know what you're finding with award searches through Flying Blue's website in the comments section below!
For more TPG news delivered each morning to your inbox, sign up for our daily newsletter here: https://thepointsguy.com/mailing-list//
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 5X | Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App™. |
| 3X | Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App™, or purchased directly from airlines. |
| 2X | Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App™ and cruises booked and paid through AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Pros
- Valuable dining and food-related credits
- Flexible rewards with airline and hotel transfer partners
- Multiple travel and purchase protections
- No foreign transaction fees
- Access to Amex Offers for additional savings (enrollment required)
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App™.
- Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App™, or purchased directly from airlines.
- Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App™ and cruises booked and paid through AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
- $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
- $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin’ locations. Enrollment required.
- $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
- Enjoy complimentary Hertz Five Star® Status benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
- Book two nights or more with The Hotel Collection through AmexTravel.com and receive a $100* credit towards eligible charges at over 1,300 upscale hotels worldwide.§ *Eligible charges vary by property.
- Book your travel through the Amex Travel App™ with added peace of mind – backed by American Express® service and support. Only for American Express® Card Members.
- Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.