Step Inside United’s Newark Polaris Lounge (EWR)
It’s been a big year for United on the customer experience side, with the airline finally ramping up the introduction of its Polaris business class product. Today we had access to United’s latest addition to its customer offering, its new Polaris Lounge at Newark (EWR). Newark is a huge hub for United, and New York City-based flyers are several other fantastic international lounges to choose from, like American’s Flagship Lounge at JFK, so United has been playing a bit of catch-up.
This new offering is a stunning lounge for Polaris customers. Polaris lounges are a big step up from the traditional United club, offering enhanced food and beverage options, showers, nap areas and more. There are only two other Polaris lounges, one in Chicago (ORD) and the other in San Francisco (SFO), both of which we reviewed.
Located in Newark’s terminal C, the new lounge opens to long-haul business and first class passengers on June 4. You'll find the space between gates C101-115 and C120-139. Summer hours are from 4:30am to 10:30pm, giving passengers ample time to enjoy all the lounge has to offer.
Seating
Clocking in at 27,099 square feet, the space is huge, and it feels huge, too. Upon entering you'll see a chic light fixture inspired by the constellations.
Because it's so big, that means there's ample seating.
United says there are a total of 455 seats, in 15 different styles, throughout the lounge.
Tables are a plenty too, from desks built into some of the seats and tables in the dining room you'll be comfortable if you want to relax or if you need to do some work before your flight.
United says it has 44 work spaces inspired by the Polaris seat being introduced to its long-haul fleet. Four phone booths are available if you need to make a private call.
Staying charged won't be a problem either, there are 570 power receptacles and 450 USB ports throughout the lounge.
One of the best parts of the new space, at least for AvGeeks, is the view you'll get of the tarmac. We spotted a few 767s during our tour.
Rest and Relaxation
Those who value their comfort are going to enjoy the lounge's shower suites and "quiet rooms."
The shower suites were large and well designed — they even include heated floors that allow you to set the temperature to your liking. Soho House & Co's Cowshed Spa toiletries and Saks Fifth Avenue towels are supplied for those who want to wash up before (or after) their long-haul flight.
And yes, the suite did pass the TPG shower test!
If you take a left upon entering the relaxation area you'll soon find yourself in a hallway of quiet suites. It's a good place to rest or chill out while you wait. There are 10 suites to choose from.
There's Saks bedding, just like in Polaris aboard United aircraft, featuring a comfortable blanket and thick pillow. You'll even have an eye mask, ear plugs, water and a relaxing white noise machine to soothe you to sleep.
Dining
Food is a focal point for Polaris and the lounge features two types of dining, buffet style or full-on sit-down service. There were plenty of options from the bistro-like buffet section including grilled veggies, ravioli, charcuterie, fresh bread, desserts and more.
We tried the bruschetta and curried salmon, both of which were excellent.
Lighter bites like veggies, cheese and charcuterie are available too.
In the Polaris lounge, United is actually the only US airline to offer complimentary full-service dining to business class passengers. Usually that type of service is reserved for first-class passengers like at American's Flagship Dining.
The dining room is located behind the bar and features 24 tables that seats 48 people.
The menu, designed by Chef John Glowacki, wasn't massive but everything looked tasty and offered vegetarian options. There's s separate meal service for breakfast, lunch and dinner — breakfast service ends at 11am.
Some of the à la carte options included the United Polaris Burger and Bagel Tartine.
The Bar
Decked out in white marble and blue lights, the bar is one of the first things you see upon entering the lounge. You'll be able to choose from a wide variety of beer, wine and custom spirits.
There are eight beers on tap, and more if you ask the bartenders what they have in bottles.
For people who enjoy a craft cocktail, the Polaris lounge may be one of the better places to find one in an airport. United's created its own signature drinks, like the bourbon-based Paper Plane or its own spin on the Cuba Libre.
They've even gone so far as to make their own house-made anise infused vodka, featured in the Lavender Lift.
Access
Polaris Lounge Access is restricted to passengers traveling in the following cabins:
- United Polaris first class
- United Polaris business class
- Star Alliance long-haul first class
- Star Alliance long-haul business class
Travelers flying in first class (note that United is soon retiring its first class product) can bring one guest into the lounge.
Those in United Polaris can visit the lounge at departure, during a connection or upon arrival throughout their eligible same day trip. Those flying a Star Alliance carrier in first or biz can access it only when departing the US.
Unfortunately, the United MileagePlus Club card won’t be able to get you in since this is a Polaris Lounge, and not a United Club. You also won't be able to access it even if you're flying on a premium United transcon flight to San Francisco (SFO) or Los Angeles (LAX). If you're a Star Alliance Gold member you'll be relegated to the United Club too.
Overall Impression
United is finally speeding up the rollout of its Polaris product — both in the air and on the ground. The airline plans on opening two more lounges at its hubs in Los Angeles (LAX) and Houston (IAH) over the next few months and will operate five by the end of the year. A United aircraft with the new Polaris seats enters service every 10 days.
All images by Brendan Dorsey / The Points Guy.
TPG featured card
Rewards
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro offer
Annual Fee
Recommended Credit
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.
Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro Offer
You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.