This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.
Traveling on Delta in 2025 is going to look and feel a lot different than it does today. According to Delta Air Lines President Glen Hauenstein, Delta is aiming to become less airline and more transportation company, eventually absorbing parts of the travel journey that it currently leaves to outside vendors and to passengers.
In speaking with Ric Elias, CEO of TPG‘s parent company Red Ventures, for an upcoming 3 Things podcast episode, Hauenstein painted a picture of how the airline will morph during the next five or so years. “Right now, we still sell airline tickets,” said Hauenstein. “What we really want to sell is the journey. You really don’t want to go from Atlanta to Los Angeles or Charlotte to New York, for example. You want to go from your office or your house, and you want to wind up at a particular hotel or venue. That’s what we need to integrate into the buying process.”
Specifically, Hauenstein alluded to Delta playing a larger role in making sure your bags are less of a burden. “When you get to your destination,” said Hauenstein, “[we want] your luggage to find its way to your mode of transportation, and show up at your hotel or place of residence, or whatever your destination is…If you use Lyft for ride-sharing, if you use Hilton or Marriott as your preferred hotel vendor, we need to know that. Then, we can provide you a curated experience from start to finish. That’s where we’re headed.”
Delta CEO Ed Bastian has been quite vocal about his intention to make Wi-Fi free on Delta jets, and Hauenstein echoed that in comments made during the interview. “As for inflight connectivity — we’re working towards free. We want full connectivity, and we’re not going to take away inflight entertainment systems.”
On the topic of perks, Hauenstein dropped a bit of news on the credit card front. On the heels of the airline’s expanded partnership with American Express, he noted that, “For those of you who do have a Delta card — we’ll be relaunching [it], and not diminishing the value, but increasing the value. So, if you don’t have one… maybe you should think about it!” He didn’t elaborate on what valuable additions are around the bend, but we’ll certainly report on those once we find out.
Be sure to subscribe to ‘3 Things (with Ric Elias)’ on Apple Podcasts or your podcast app of choice to hear the full episode.
For the latest travel news, deals and points and miles tips please subscribe to The Points Guy daily email newsletter.
Know before you go.
News and deals straight to your inbox every day.
WELCOME OFFER: 60,000 Points Terms Apply.
TPG'S BONUS VALUATION: $1,200
CARD HIGHLIGHTS: Delta Sky Club and Centurion lounge access, $200 annual airline fee credit and up to $200 in Uber credits annually
- Earn 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.
- Enjoy Uber VIP status and free rides in the U.S. up to $15 each month, plus a bonus $20 in December. That can be up to $200 in annual Uber savings.
- 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel.
- 5X Membership Rewards points on prepaid hotels booked on amextravel.com.
- Enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
- Receive complimentary benefits with an average total value of $550 with Fine Hotels & Resorts. Learn More.
- $200 Airline Fee Credit, up to $200 per calendar year in baggage fees and more at one qualifying airline.
- Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. Enrollment required.
- $550 annual fee.
- Terms Apply.
- See Rates & Fees