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Flying Delta long-haul economy? Your service has just been upgraded
Zach Wichter
Aviation Industry Reporter
Zach has been interested in things that go since he was a kid. He previously worked at The New York Times and spent much of his time there covering the aviation industry, including contributing to the paper’s reporting on the 737 Max crisis at Boeing. He grew up in Bethpage, on Long Island, and graduated from Northwestern University in 2013 where he majored in journalism and gender and sexuality studies.
Nov. 05, 2019
•
2 min read
Flying Delta long-haul economy? Your service has just been upgraded
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Delta's international economy is going to start looking a little more premium today.
The airline has introduced a new service standard which will give Main Cabin passengers on flights scheduled for more than 6.5 hours a slew of new amenities. A few other shorter international flights will feature the improved service, too.
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Shortly after takeoff, coach passengers on qualifying flights will be treated to a complimentary Bellini and hot towel. The improvements continue through the meal service, with more variable meal choices and larger portions. Even the plating will be improved, with less plastic wrap and better cutlery.
Snacks will be available on-demand for the whole flight, too.
"We want every customer, no matter where they sit on the flight, to know how much they're appreciated," Allison Ausband, Delta's senior vice president of in-flight service said in a statement.
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TPG got a preview of the new service standards during trials earlier this year, and our reporter said it brought Delta into closer alignment with well-regarded overseas carriers.
According to the airline, a team of more than 20 flight attendants helped design the new service, and it was tested and tweaked on more than 1,200 flights before today's official introduction.
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Go to reviewCard Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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