Skip to content

Delta CEO says industry nears 'bottom' of coronavirus crisis, recovery a ways off

April 09, 2020
5 min read
Delta Planes Sit Idle At Kansas City International Airport
Delta CEO says industry nears 'bottom' of coronavirus crisis, recovery a ways off
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

Delta Air Lines CEO Ed Bastian thinks the industry is near the worst of the novel coronavirus pandemic that has reduced the demand for air travel to near zero.

"I think we're pretty close to the bottom," Bastian told employees during an April 8 webinar viewed by TPG. "You can't get much lower than where it's at today."

Atlanta-based Delta is pulling in less than 10% of its normal daily revenues — on average $129 million a day in 2019 — with planes about a quarter full, according to Bastian and airline data.

Get Coronavirus travel updates. Stay on top of industry impacts, flight cancellations, and more.

The bottom would be welcome news for an industry hit hard by the coronavirus. Airlines were among the first to see customer demand collapse as the first cases of COVID-19 in the U.S. were confirmed at the end of February. The industry, which is deemed essential by the government, has fought to cut capacity fast enough as travelers have all but disappeared.

Today, it is not unusual to see nearly empty flights. Most of the people still flying do so because they need to, for example critical healthcare workers and government officials, and not because they want to.

The number of people passing through Transportation Security Administration checkpoints fell from nearly 2.3 million on March 1, the first Sunday in March, to 122,029 on April 5, the first Sunday in April, according to the agency. The screening data includes certain airline staff.

The number of screenings fell below 100,000 for the first time in the TSA's history on April 7. That's equivalent to the number of of people who flew on a daily basis more than 60 years ago in 1954.

Related: How long will US airlines' cash last? Between 4 months and a year

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts

U.S. traffic numbers appear to be stabilizing at down roughly 96% compared to the same seven-day period in 2019, according to an Airlines for America (A4A) update on April 9. However, net bookings were down 101% on a weekly basis at the end of the March. In other words, more reservations are being cancelled than being made.

"With bookings almost nil and cancelations high – and with half the world (including 95% of the U.S. population) subject to stay-at-home orders – we continue to see these already-depressed passenger volumes worsen," A4A chief economist John Heimlich told TPG. The organization represents 10 U.S. airlines, including Delta.

Carriers have responded to this unprecedented drop in both traffic and revenue by slashing capacity. Delta has cut its schedule by more than 80% but continues to serve all of the U.S. destinations on its map, albeit on a greatly reduced basis. Other airlines have made similarly drastic reductions, some even consolidating routes or temporarily dropping cities entirely from their maps.

The U.S. government is providing more than $50 billion in aid to airlines through the coronavirus stimulus package, officially known as the CARES Act. Delta and at least eight other airlines have applied for the $25 billion in compensation grants available under the package.

Related: Delta CEO reassures staff as it shrinks operations, cuts hours

Delta jets stored at Kansas City International Airport in April 2020. (Photo by Jamie Squire/Getty Images)

The one thing no one claims to know is how long COVID-19, and the recession caused by the near shut down of the U.S. economy, will put a damper on travel demand. Wall Street analysts and the International Air Transport Association (IATA) expect some recovery in the second half of 2020, though they anticipate passenger numbers at least a fifth lower than 2019 next year.

"I think this industry is going to be smaller for some period of time here as we build back, and I don't know what that pace of recovery will be," Bastian told employees. "It will really be dictated based on when customers feel safe to travel again in large numbers."

Delta is already preparing to emerge smaller. The carrier has parked more than 600 jets and is evaluating what models will not return to service. To date, it has only confirmed that its 77 McDonnell Douglas MD-88s and MD-90s will be retired.

In the next several months, Bastian and Delta's leadership team will look at the airline like a "white sheet of paper" in order to visualize what it will look post-crisis.

"We're still going to be Delta, but how we do it is going to be different," he said.

Related: How will airlines rebuild their route maps after the coronavirus?

Featured image by Getty Images

TPG featured card

Rewards rate
3XEarn 3X Miles on Delta purchases.
1XEarn 1X Miles on all other eligible purchases.
Intro offer
Open Intro bonus
Earn up to 125,000 Bonus Miles
Annual fee
$650
Regular APR
19.49%-28.49% Variable
Recommended credit
Open Credit score description
Excellent to Good

Pros

  • Delta SkyClub access when flying Delta
  • Annual companion ticket for travel on Delta (upon renewal)
  • Ability to earn MQDs through spending
  • Various statement credits for eligible purchases

Cons

  • Steep annual fee of $650
  • Other Delta cobranded cards offer superior earning categories
  • Earn 100,000 Bonus Miles after you spend $6,000 or more in purchases with your new Card within the first 6 months of Card Membership and an additional 25,000 bonus miles after you make an additional $3,000 in purchases on the Card within your first 6 months, starting from the date that your account is opened. Offer Ends 04/01/2026.
  • Delta SkyMiles® Reserve American Express Card Members receive 15 Visits per Medallion® Year to the Delta Sky Club® when flying Delta and can unlock an unlimited number of Visits after spending $75,000 in purchases on your Card in a calendar year. Plus, you’ll receive four One-Time Guest Passes each Medallion Year so you can share the experience with family and friends when traveling Delta together.
  • Enjoy complimentary access to The Centurion® Lounge in the U.S. and select international locations (as set forth on the Centurion Lounge Website), Sidecar by The Centurion® Lounge in the U.S. (see the Centurion Lounge Website for more information on Sidecar by The Centurion® Lounge availability), and Escape Lounges when flying on a Delta flight booked with the Delta SkyMiles® Reserve American Express Card. § To access Sidecar by The Centurion® Lounge, Card Members must arrive within 90 minutes of their departing flight (including layovers). To access The Centurion® Lounge, Card Members must arrive within 3 hours of their departing flight. Effective July 8, 2026, during a layover, Card Members must arrive within 5 hours of the connecting flight.
  • Receive $2,500 Medallion® Qualification Dollars with MQD Headstart each Medallion Qualification Year and earn $1 MQD for each $10 in purchases on your Delta SkyMiles® Reserve American Express Card with MQD Boost to get closer to Status next Medallion Year.
  • Enjoy a Companion Certificate on a Delta First, Delta Comfort, or Delta Main round-trip flight to select destinations each year after renewal of your Card. The Companion Certificate requires payment of government-imposed taxes and fees of between $22 and $250 (for itineraries with up to four flight segments). Baggage charges and other restrictions apply. Delta Basic experiences are not eligible for this benefit.
  • $240 Resy Credit: When you use your Delta SkyMiles® Reserve American Express Card for eligible purchases with U.S. Resy restaurants, you can earn up to $20 each month in statement credits. Enrollment required.
  • $120 Rideshare Credit: Earn up to $10 back in statement credits each month after you use your Delta SkyMiles® Reserve American Express Card to pay for U.S. rideshare purchases with select providers. Enrollment required.
  • Delta SkyMiles® Reserve American Express Card Members get 15% off when using miles to book Award Travel on Delta flights through delta.com and the Fly Delta app. Discount not applicable to partner-operated flights or to taxes and fees.
  • With your Delta SkyMiles® Reserve American Express Card, receive upgrade priority over others with the same Medallion tier, product and fare experience purchased, and Million Miler milestone when you fly with Delta.
  • Earn 3X Miles on Delta purchases and earn 1X Miles on all other eligible purchases.
  • No Foreign Transaction Fees. Enjoy international travel without additional fees on purchases made abroad.
  • $650 Annual Fee.
  • Apply with confidence. Know if you're approved for a Card with no impact to your credit score. If you're approved and you choose to accept this Card, your credit score may be impacted.
  • Terms Apply.
  • See Rates & Fees