Citi Now Allows You to Dispute a Pending Transaction via Its App

Aug 28, 2018

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Update 8/29/18 2:00pm ET: The dispute function is now available through the Citi mobile app and has also started to launch on the web — it will continue to do so through the end of the year. In addition, the feature is only available for actual charges, not authorizations, such as gas or hotel authorizations.

Update 8/28/18 4:45pm ET: Although Citi confirmed to TPG in advance that this functionality would be rolled out on Tuesday, it’s not currently working. We’ll update this story when it’s functioning.

Citi is making it easier for cardholders to dispute pending charges. Beginning Tuesday, Citi credit cardholders can dispute pending charges made on their card either directly via the Citi mobile app or on a browser in the US.

The new feature, allowing cardholders to dispute pending charges on the app, is an extension of a feature Citi launched in 2016, allowing cardholders to dispute posted charges. The new feature allows you to not only dispute charges that have posted, a process that can take days, but also those that are still pending.

Reasons for disputing a pending post can range from duplicate charges to unrecognized charges, canceled services or subscriptions and more. If you find a pending charge on your card account, click the transaction and then the Dispute Charge icon. Once the dispute has been submitted, you’ll be notified of the status of the case and what to expect next.

“Through offering the ability to dispute charges, including those that are pending, and complete other key banking tasks in their channel of choice, we can enable our customers to spend less time banking and more time in the moment,” said Alice Milligan, Citi’s chief digital client experience officer.

Citi is the only major US card issuer to allow users to dispute pending charges from the mobile app. According to a press release, the feature is only available on iPhones via the Citi mobile app or on a browser when you’re in the US. Citi plans to roll out the feature to Android later this year.

The bank has been rolling out new features to its mobile app in order to make it more valuable. In 2016, Citi added the ability to track your replacement card via the app. In 2017, the app gained the functionality to allow cardholders to activate their new credit card by taking a photo of it, as well as the ability to add authorized users to an account.

Featured image by TIMOTHY A. CLARY/AFP/Getty Images.

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