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You may not be able to transfer Capital One miles to airlines and hotels right now: Here's what you need to know

Sept. 28, 2022
3 min read
woman on phone with suitcase standing in front of window with city skyline in background
You may not be able to transfer Capital One miles to airlines and hotels right now: Here's what you need to know
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Editor's Note

On Oct. 7, 2022, the outage reported in this post ended and transfers to airline and hotel programs became possible again. The author successfully transferred Capital One miles to Avianca LifeMiles on the evening of Oct. 7, 2022. During the outage, we updated this post with a comment from a Capital One spokesperson.

One of the best parts of having transferable rewards, such as Capital One miles or Chase Ultimate Rewards points, is the flexibility these rewards provide. You can keep your rewards in a transferable currency until you need them. Doing so provides the best of both worlds: You mostly avoid the risk of an individual airline or hotel devaluing its program, but you also maintain the ability to quickly earn airline and hotel rewards.

However, this only works when you're able to transfer your rewards. Right now, at least some Capital One users cannot transfer their miles to airline or hotel partners or redeem miles for Capital One Entertainment.

Users on Reddit reported being unable to transfer Capital One miles to airline and hotel partners since Friday, Sept. 23. Indeed, when I logged in to my Capital One account this morning, I was greeted with the following screen after I clicked "View Rewards" on the homepage for my Capital One Venture X Rewards Credit Card:

CAPITALONE.COM

When I click "Convert rewards" to transfer my Capital One miles to a hotel or airline partner, I see the following:

CAPITALONE.COM

That's right: I see a "Down for Maintenance" message next to every Capital One transfer partner. I get the same message when I log in to my Capital One Venture Rewards Credit Card account and attempt to transfer miles.

For some travelers, the outage of transfers from Capital One may be a mere inconvenience. For others, though, this is a major issue. For example, airline award holds may expire before you can transfer Capital One miles again. Plus, if award availability opens on a flight you've been tracking, you may not have enough rewards in your account to book without the ability to transfer Capital One miles.

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Several Reddit users said they've called Capital One and learned there's no estimate on when transfers will become available again. We reached out to Capital One for comment while writing this story and got the following response from a spokesperson shortly after publishing: "We are currently making system improvements to some of our rewards platforms, and because of that they are temporarily offline."

Related: The best travel credit cards

Bottom line

Especially since the outage seemingly began last Friday, we hope that the ability to transfer Capital One miles to partners will return soon.

This outage — as well as periodic transfer bonuses from various transferable currencies — highlights why it's important to diversify your transferable rewards. For example, alongside your Capital One Venture Rewards Credit Card or Capital One Venture X Rewards Credit Card, you might also want to have a Chase Sapphire Preferred Card to earn Chase Ultimate Rewards points or The Platinum Card® from American Express to earn Amex Membership Rewards points.

Featured image by SIMON2579/GETTY IMAGES
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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TPG featured card

Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

2 - 10X points
10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day

Intro offer

75,000 bonus miles
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023