Canadian government promises solutions to long airport wait times
Canadian leaders are promising “clear and decisive action,” weeks after officials at the country’s largest airport sounded the alarm over “extreme” wait times faced by passengers. Transport Canada, the country’s federal transportation agency, outlined a list of steps Friday – some underway and others in the works – aimed at cutting down on long waits faced by travelers at security and customs.
In early May, officials at Toronto Pearson International Airport (YYZ) released a statement calling for the Canadian government to make changes after bottlenecks in several places led to long waits in several places at the airport.
The problems, airport officials said in early May, stemmed from a combination of staffing shortages and other slowdowns at security checkpoints, Canadian customs checkpoints, as well as U.S. preclearance facilities.
TPG reported how the problems led to passengers being held on planes for hours after landing from international destinations, as airport officials tried to temper the number of passengers entering the customs hall.
At the time, the airport called on federal officials to make changes to, among other things, streamline health protocols in hopes of speeding up processing for those entering the country. However, days after raising concerns about the problems, Pearson officials told me they had yet to hear back from the federal government on any sort of plan to deal with the slowdowns.
That appears to have changed, now, as Canada’s Minister for Public Safety announced Friday steps aimed at cutting down on these wait times.
Some changes have already led to modest improvements, leaders said, while pledging to do more.
Related: Avoiding long lines at the airports and during your travels
Streamlining processes
Following the concerns over very long wait times in early May, Transport Canada convened a committee of agencies to evaluate potential changes, leaders said in a statement Friday.
The Canadian government is now working with transit officials to speed up training for some 400 security officers expected to come on board this summer, and in the meantime, they are using partially trained officers to assist at airports.
Transportation officials have said that the number of passengers waiting 30 minutes or more at security checkpoints across Canada’s largest airports in Toronto, Vancouver, Montreal and Calgary has been cut in half since the start of May.
“While more remains to be done, these efforts are paying off through declining wait times for security,” according to Omar Alghabra, minister for transport.
Meanwhile, in Toronto, customs officials have added 25 new kiosks in hopes of speeding up processing times, with the government also working to mobilize more border services officials.
Health protocols
While Canada does not require testing for vaccinated travelers entering the country, the Canadian government has continued to do random testing, which Pearson Airport officials noted is contributing to the slowdown entering Canada. Health officials have seen this as a way to continue monitoring the COVID-19 situation.
As part of Friday’s changes, the government announced, that health officials would no longer conduct random testing for passengers arriving from an international flight but connecting to a Canadian domestic destination. This should lighten the load when it comes to testing; for instance, a traveler arriving in Toronto from overseas would not be subject to random testing in Toronto before connecting to a flight to a smaller Canadian city.
More changes to streamline border processing at airports when it comes to health protocols are “being developed,” leaders said Friday.
How travelers can help speed things up
Even those who are vaccinated are required to enter personal information and COVID-19 vaccination history into the ArriveCAN app.
Leaders pointed out that completing this information ahead of travel – either on a computer or smartphone – is the “simplest thing travelers can do to speed up their airport experience.”
On top of entering COVID-19-related information, the ArriveCAN app allows travelers to take care of their customs and immigration declaration starting 72 hours ahead of travel – so, doing this before a flight could be a good way to smooth your experience at the airport.
Canadian officials said travelers who arrive in the country without having filled out their information in the ArriveCAN app “contribute significantly to border congestion.”
A challenge faced worldwide
Canada is not the only country facing long delays as travel surges. From airlines and airports in the U.S. to the U.K. and Amsterdam, TPG has covered operational issues this spring brought on by a combination of staffing shortages and travel demand returning closer to pre-pandemic levels.
In Canada, leaders said addressing these wait times – particularly in Toronto – is a “matter of priority.”
“The Government of Canada recognizes the urgency of this situation,” Alghabra said Friday, noting “we need to do more – and we will.”
Related: Canada travel guide
Bottom line
It appears things are slowly starting to improve when it comes to the wait times at Canadian airports, most notably its largest, Toronto Pearson.
Leaders have outlined plans aimed at cutting down on the delays, both for pre-flight security and for passengers arriving from international destinations.
At the same time, as we’ve seen in many places around the world, these problems do not have overnight fixes.
The best advice at this point if you’re traveling in and out of Canada would be to get to the airport early for departures. If you’re traveling into Canada from an international destination, be sure you’ve got everything filled out on the ArriveCAN app, and just have in the back of your mind, the possibility you could still end up waiting on the plane for a while after landing.
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- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
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- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.