British Airways Is Testing Eliminating Infamous Surcharges, Charging More Miles
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
British Airways is infamous in the points and miles community for charging absurdly high surcharges. For years, these were so deceptively marketed that a class action lawsuit forced the airline to settle and award up to 2.2 billion Avios as compensation. BA hasn’t decreased the surcharges since then. Instead, it simply renamed them from “fuel surcharges” to a more neutral “carrier-imposed charge.”
But the surcharges are still absurd. I’ve found multiple cases where British Airways surcharges were higher than the cost to book a flight outright with cash, implying a negative value for BA Avios:
So, it was exciting at first to read that British Airways is pricing out awards with no surcharges. However, once we dug in, we found that this isn’t a customer-friendly move at all. Instead, British Airways seems to be trialing a way to get members to redeem for flights at a worse value.
The original report from Head For Points found that British Airways Executive Club is displaying different-than-normal pricing on the route from London Heathrow (LHR) to Chania, Greece (CHQ). Instead of 20,000 Avios for a one-way business class flight on this route, the award search results showed 25,000 Avios for the one-way, but with lower surcharges.
When we tested this same route here in the US, we got the standard 20,000 Avios award pricing with the standard $40 surcharges:
On the next page, there’s an option to pay fewer Avios and more cash, but not more Avios and less cash:
Likewise, when I searched an off-peak date, the search results returned the standard off-peak pricing of 17,000 Avios plus the same $40 surcharge in business class:
Or, 8,500 Avios plus $27.50 in surcharges in economy:
But, when TPG UK‘s General Manager Christian Kramer and Director of Content Nicky Kelvin performed the same searches, the price returned as 22,000 Avios one-way in business class or 12,000 Avios one-way in economy. However, the out-of-pocket cost dropped to just £0.50 (US$0.65) for each option:
These searches seem to indicate that this pricing is limited to Executive Club members based in the United Kingdom at this time.
You may be wondering what’s so bad about the out-of-pocket price for an award flight dropping to under $1. Well, with this change, British Airways is making the default choice a much worse value.
The off-peak business class award price for the LHR-CHQ route is 17,000 Avios plus £25 (US$32.50) in surcharges. As you can see, this 17,000 Avios plus £25 rate is still available. However, the default choice is now 22,000 Avios plus £0.50 (US$0.65).
In exchange for 5,000 additional Avios, you’re only saving £24.50 (US$31.85). That’s just 0.49 pence (0.64 cents) in savings for each of those additional Avios. For reference, TPG valuations of Avios are more than double that at 1.5 cents. And you can redeem Avios for 0.77 pence (1.0 cent) for buy-on-board food and drinks.
In fact, when you consider all of the options, it would be best to take the payment option with the least amount of Avios and highest amount of cash, even if you value Avios at just 1 cent each:
(US 1.5 cpp per Avios)
(US 1 cpp per Avios)
The original report indicated this pricing was only on award flights between London Heathrow (LHR) and Chania, Greece. However, further testing shows that the this pricing is also showing up on other European routes such as London Heathrow to Athens, Greece (ATH):
However, it’s not showing up on other intra-Europe routes such as London Heathrow to Berlin Tegel (TXL), on which the standard off-peak pricing and surcharges are showing:
It’s not a bad thing that British Airways is giving award travelers the chance to minimize their out-of-pocket cost. A traveler with more Avios than he knows what to do with may happily take the option to pay under $1 for an award flight. However, this change makes the default option a worse choice for most travelers. As if finding and booking award flights wasn’t hard enough, you now need to break out a calculator to get the best value.
Additional reporting by Christian Kramer and Nicky Kelvin.
Featured image by Dan Kitwood via Getty Images
Welcome to The Points Guy!
WELCOME OFFER: 80,000 Points
TPG'S BONUS VALUATION*: $1,650
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
- Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
- With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
- Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
- Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
- Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.