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Hilton Gold status rejected? How I resolved glitch with benefit on my new Amex Platinum Card

Sept. 03, 2022
4 min read
Hilton Gold status rejected? How I resolved glitch with benefit on my new Amex Platinum Card
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Heads up to cardholders or those considering adding The Platinum Card® from American Express to their wallet. An apparent glitch seems to be affecting enrollment for some members in a key perk offered as part of the card’s portfolio of benefits.

Don’t worry, though, it’s an easy fix. I learned this firsthand.

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I realized something may be awry after getting approved for The Platinum Card and opening my account within the last month or so.

One of the reasons I decided to add the card to my wallet, on top of a hefty welcome bonus and access to Centurion and Priority Pass lounges, was the fact that the card gets you automatic gold status within both the Marriott Bonvoy and Hilton Honors programs.

I added the Marriott Bonvoy benefit without issue; within hours of adding my loyalty number to my American Express portal, I got a notification from Amex confirming my Gold Elite status with Marriott Bonvoy.

MARRIOTT BONVOY

A quick check of my Marriott Bonvoy app also revealed my new elite status.

MARRIOTT BONVOY APP

Before I even received the actual card in the mail, I enjoyed a $30 food and beverage credit during a stay at the Moxy Times Square in New York.

A room at the Moxy Times Square in New York. SEAN CUDAHY/THE POINTS GUY

Weeks went by, and at some point, it occurred to me that I had not gotten a similar notification regarding my Hilton Honors status. Curious, I went to my Amex portal and was surprised to see that my gold status had been rejected.

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Was there some sort of technicality making me ineligible, I wondered? While I’ve stayed at a couple of Hilton properties recently, including for a TPG review I did of The Canopy by Hilton New Orleans Downtown, my stay history with Hilton is relatively brief compared to Marriott.

Still, getting automatic gold within the Hilton Honors program was intriguing, because it offered me an additional loyalty program with which I could enjoy elite status benefits like later checkouts and free breakfasts, when available.

It turns out, it was just a glitch, but it's one that's affecting plenty of other members, too.

I called Amex customer service shortly after seeing the rejection notice and was able to speak with someone without ever waiting on hold.

He told me this is an issue he’s seeing frequently with new cardholders and requires a quick fix. The whole phone call lasted just a couple of minutes and only required that I share my Hilton Honors number with the customer service representative.

Seconds later, he said I was good to go. Sure enough, within minutes, I checked my Hilton app and saw that I now had Gold status.

HILTON HONORS

After running into this problem with my own account, I checked with Amex officials about the problem.

“We are aware that some Card Members have had difficulty enrolling in this benefit and are working to resolve this issue,” an American Express spokesperson told TPG, adding that members can call the number on the back of their card to enroll in Hilton Honors Gold status in the meantime.

While it’s easier to just enroll online, we’re not talking about a drawn-out process; it was an easy fix.

Bottom line

Those who recently opened an account with The Platinum Card® from American Express may run into some difficulty activating the Hilton Honors Gold Status benefit. As Amex works to fix this issue, if it happens to you, just give customer service a call and your status can be confirmed in a matter of minutes.

Read more about The Platinum Card® from American Express

Featured image by Hilton Waikoloa Village pool March 2021. (Photo by Clint Henderson/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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  • Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travel
  • Earn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel site
  • Earn 5x points on eligible travel, dining, and gas
  • Earn 1x points on all other purchases
  • Redeem your reward points for statement credits, gift cards, merchandise, flights, hotels, and more
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Apply for Credit One Bank Wander® Card
at Credit One Bank's secure site
Terms & restrictions apply. See rates & fees
Best for earning alternative rewards for travel purchases
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
3 / 5
Go to review

Rewards Rate

10XEarn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel partner site
5XEarn 5x points on eligible travel, dining, and gas
1XEarn 1x points on all other purchases
  • Intro Offer
    Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travel

    Earn 10,000 Bonus Points
  • Annual Fee

    $95
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    Fair/Good

Why We Chose It

The revamped Wander Card from Credit One Bank earns cardmembers up to 10 points per dollar spent on eligible travel purchases. With no foreign transaction fees, the card is also great for international travel. However, points earned from this card can only be used at a fixed value, so it may not be the best option for those striving to get maximum value from their rewards.

Pros

  • This card has no foreign transaction fees and earns up to 10 points per dollar on travel purchases through the Credit One Bank travel partner site.

Cons

  • While cardholders can earn a significant amount of points on travel purchases, there isn't any way to redeem points from the Wander Card for maximum value (beyond 1 cent per point).
  • Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travel
  • Earn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel site
  • Earn 5x points on eligible travel, dining, and gas
  • Earn 1x points on all other purchases
  • Redeem your reward points for statement credits, gift cards, merchandise, flights, hotels, and more
  • With $0 Fraud Liability, you won’t be responsible for unauthorized charges
  • Free Online Credit Score and Credit Report summary, terms apply
  • If you are a Covered Borrower under the Military Lending Act, you may get a different offer
  • See Rates & Fees