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Hilton Gold status rejected? How I resolved glitch with benefit on my new Amex Platinum Card

September 3 2022
4 min read
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Heads up to cardholders or those considering adding The Platinum Card® from American Express to their wallet. An apparent glitch seems to be affecting enrollment for some members in a key perk offered as part of the card’s portfolio of benefits.

Don’t worry, though, it’s an easy fix. I learned this firsthand.

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I realized something may be awry after getting approved for The Platinum Card and opening my account within the last month or so.

One of the reasons I decided to add the card to my wallet, on top of a hefty welcome bonus and access to Centurion and Priority Pass lounges, was the fact that the card gets you automatic gold status within both the Marriott Bonvoy and Hilton Honors programs.

I added the Marriott Bonvoy benefit without issue; within hours of adding my loyalty number to my American Express portal, I got a notification from Amex confirming my Gold Elite status with Marriott Bonvoy.

MARRIOTT BONVOY

A quick check of my Marriott Bonvoy app also revealed my new elite status.

MARRIOTT BONVOY APP

Before I even received the actual card in the mail, I enjoyed a $30 food and beverage credit during a stay at the Moxy Times Square in New York.

A room at the Moxy Times Square in New York. SEAN CUDAHY/THE POINTS GUY

Weeks went by, and at some point, it occurred to me that I had not gotten a similar notification regarding my Hilton Honors status. Curious, I went to my Amex portal and was surprised to see that my gold status had been rejected.

Was there some sort of technicality making me ineligible, I wondered? While I’ve stayed at a couple of Hilton properties recently, including for a TPG review I did of The Canopy by Hilton New Orleans Downtown, my stay history with Hilton is relatively brief compared to Marriott.

Still, getting automatic gold within the Hilton Honors program was intriguing, because it offered me an additional loyalty program with which I could enjoy elite status benefits like later checkouts and free breakfasts, when available.

It turns out, it was just a glitch, but it's one that's affecting plenty of other members, too.

I called Amex customer service shortly after seeing the rejection notice and was able to speak with someone without ever waiting on hold.

He told me this is an issue he’s seeing frequently with new cardholders and requires a quick fix. The whole phone call lasted just a couple of minutes and only required that I share my Hilton Honors number with the customer service representative.

Seconds later, he said I was good to go. Sure enough, within minutes, I checked my Hilton app and saw that I now had Gold status.

HILTON HONORS

After running into this problem with my own account, I checked with Amex officials about the problem.

“We are aware that some Card Members have had difficulty enrolling in this benefit and are working to resolve this issue,” an American Express spokesperson told TPG, adding that members can call the number on the back of their card to enroll in Hilton Honors Gold status in the meantime.

While it’s easier to just enroll online, we’re not talking about a drawn-out process; it was an easy fix.

Bottom line

Those who recently opened an account with The Platinum Card® from American Express may run into some difficulty activating the Hilton Honors Gold Status benefit. As Amex works to fix this issue, if it happens to you, just give customer service a call and your status can be confirmed in a matter of minutes.

Read more about The Platinum Card® from American Express

Featured photo by Hilton Waikoloa Village pool March 2021. (Photo by Clint Henderson/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

TPG featured card

Best Marriott card for Business Owners
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
3 / 5
Go to review

Rewards

2 - 6X points
6X6x points at hotels participating in the Marriott Bonvoy® program.
4X4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
2X2x points on all other eligible purchases.

Intro offer

Limited Time Offer: Earn 100,000 points75,000 points
Limited Time Offer: Earn 100,000 Bonus Marriott Bonvoy Points after spending $4,000 in purchases on your new Card in your first 3 months of Card Membership. Offer expires 11/2/22.

Annual Fee

$125

Recommended Credit

670-850
Excellent/Good
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year.

Pros

  • 6x points on eligible purchases at hotels participating in the Marriott Bonvoy program
  • 4x points at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping
  • 2x points on all other eligible purchases
  • Earn a free-night award each card renewal month (up to 35,000 points)
  • Receive 15 elite night credits to jump-start status
  • Transfer Marriott points to 40+ airlines

Cons

  • Airline points transfer ratios are poor
  • Must spend $60,000 in a year for second free-night award
  • Limited Time Offer: Earn 100,000 Bonus Marriott Bonvoy Points after spending $4,000 in purchases on your new Card in your first 3 months of Card Membership. Offer expires 11/2/22.
  • 6x points at hotels participating in the Marriott Bonvoy® program.
  • 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
  • 2x points on all other eligible purchases.
  • Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Terms and Conditions Apply.
  • Receive 1 Free Night Award every year after your Card renewal month. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy® points) at hotels participating in Marriott Bonvoy®. Certain hotels have resort fees.
  • Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card.
  • Terms apply.
  • See Rates & Fees
Apply for Marriott Bonvoy Business® American Express® Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best Marriott card for Business Owners
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
3 / 5
Go to review

Rewards Rate

6X6x points at hotels participating in the Marriott Bonvoy® program.
4X4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
2X2x points on all other eligible purchases.
  • Intro Offer
    Limited Time Offer: Earn 100,000 Bonus Marriott Bonvoy Points after spending $4,000 in purchases on your new Card in your first 3 months of Card Membership. Offer expires 11/2/22.

    Limited Time Offer: Earn 100,000 points
    75,000 points
  • Annual Fee

    $125
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent/Good

Why We Chose It

The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year.

Pros

  • 6x points on eligible purchases at hotels participating in the Marriott Bonvoy program
  • 4x points at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping
  • 2x points on all other eligible purchases
  • Earn a free-night award each card renewal month (up to 35,000 points)
  • Receive 15 elite night credits to jump-start status
  • Transfer Marriott points to 40+ airlines

Cons

  • Airline points transfer ratios are poor
  • Must spend $60,000 in a year for second free-night award
  • Limited Time Offer: Earn 100,000 Bonus Marriott Bonvoy Points after spending $4,000 in purchases on your new Card in your first 3 months of Card Membership. Offer expires 11/2/22.
  • 6x points at hotels participating in the Marriott Bonvoy® program.
  • 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
  • 2x points on all other eligible purchases.
  • Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Terms and Conditions Apply.
  • Receive 1 Free Night Award every year after your Card renewal month. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy® points) at hotels participating in Marriott Bonvoy®. Certain hotels have resort fees.
  • Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card.
  • Terms apply.
  • See Rates & Fees