Some Amex cardholders are receiving credits to offset annual fees — are you included?

May 6, 2020

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Editor’s note: This post has been updated with new cards offering a renewal credit.

American Express, Chase and Citi have all announced benefit updates with additional perks and bonuses on dozens of card products. These announcements last week came in response to changing spending behaviors brought on by the global pandemic.

For Amex, the updates are particularly appropriate for both The Platinum Card® from American Express as well as The Business Platinum Card® from American Express, two travel-focused cards that are not the most relevant when few people are actually on the move.

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The “Appreciation Credit” offers

In addition to individual retention offers for cardholders who call on the phone, Amex is emailing select cardholders to offer them renewal bonuses. These “appreciation credits” (what Amex is calling them) are statement credits following account renewal later this year, so they work slightly differently than normal retention offers.

Cards that we’ve seen receive offers

$595 annual fee for the Business Platinum (see rates & fees)


Select personal Platinum cardmembers are also receiving a different credit — up to $200 towards the Amex Travel portal — for those that renew their card between April 1 and Dec. 31, 2020.

Although we have yet to hear of offers on other cards, there may be more in the works. An Amex spokesperson told TPG that “over the coming weeks and months, select Card Members will get access to additional offers upon their Card renewal to further support them and show our appreciation for their ongoing membership.”

Not everyone wins

Unfortunately, for those of us that just renewed their Amex cards earlier this year (myself included), it seems we’re out of luck. Travel has been curtailed for months now, so it would have been nice to see these credits offered to anyone who renewed an Amex card this year.

Bottom line

Amex is dangling carrots in front of select cardholders to entice them to renew their cards. Will this be enough for cardmembers to keep their cards? Time will tell. It will be interesting to see if you’ll be able to double-dip, combining both a targeted retention offer and these emailed renewal offers. At the very least, if you have a renewal date later this year, be on the lookout for an email from Amex.

Credit card news new perks and benefits recap:

For rates and fees of the Amex Business Platinum card, please click here.


Featured photo by Isabelle Raphael/The Points Guy.

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Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.