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Why I'm keeping my Amex Platinum even though I'm traveling less

Nov. 17, 2020
12 min read
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Editor’s note: This post has been updated with the latest information.

When it comes to premium travel credit cards with perks galore, The Platinum Card® from American Express is at or near the top of almost every list.

Related: New Amex Platinum welcome bonus offers 75k points, 10x on gas and supermarkets for new cardholders

Unfortunately, with travel much more difficult than in years past, many of our favorite travel cards are being thrown into the sock drawer. With the $550 annual fee (see rates and fees) on my Amex Platinum due earlier this year during the pandemic, I had to make a decision: keep, cancel or downgrade.

Let's walk through the options that I had -- and why I ultimately decided to keep my Amex Platinum card.

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The decision: Keep, cancel or downgrade

If you're in a similar position to the situation that I was in earlier this year, here are your options when your Amex Platinum annual fee hits:

The information for the Amex Green Card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

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Related: Pros and cons of downgrading your card right now


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There are unique Platinum perks in 2020

The limited-time credits on the Platinum card are worth up to $320 during the course of 2020. These are temporary benefits intended to lure cardholders into using their cards for non-travel reasons. For Amex, it also will help slow the stream of people who would otherwise cancel or downgrade their travel-perks-heavy Platinum card. Those perks include:

Streaming credit

  • Up to $20 per month from May through December 2020

Wireless credit

  • Up to $20 per month from May through December 2020

Related: 6 Amex Platinum benefits you can use from home

The annual fee is still worth it

American Express is using this graphic to show the value of the Amex Platinum Card. (Image by American Express)
American Express is using this graphic to show the value of the Amex Platinum Card. (Image by American Express)

There are a ton of benefits -- both travel and nontravel -- that are offered on this card. Anyone with a Platinum card prioritizes these perks differently, but the bottom line is that if you're not traveling (or not traveling much), you're not able to fully optimize this card. Although American Express is adamant about not offering widespread annual fee assistance, it is providing several new perks as mentioned above.

If you include the up to $320 credits above plus existing perks like the up to $200 Uber credit (which can be used towards Uber Eats), you're very close to recouping the majority of the Amex Platinum card's $550 annual fee (see rates and fees).

Retention offers can soften the blow

Additionally, retention offers and "appreciation credits" are being offered to those with upcoming renewals. Amex is generously doling out these credits and extra Membership Rewards points to keep cardholders interested who might otherwise cancel. However, these offers are limited to individuals who are being targeted by Amex's retention department.

Related: My Amex Platinum retention bonus: 20,000 Membership Rewards points

With that said, it is definitely worthwhile to give Amex a call to see if you're targeted for any of these offers. Ask to be transferred to the Amex retention line and speak with someone from that department.

Related: When can you downgrade your credit card account?

My attempt at a retention offer

I've had an Amex Platinum card for four years, and it's served me well from the get-go. In March 2019, I was offered 30,000 Membership Rewards points to keep my account open and spend $3,000 in three months. I eagerly accepted that retention offer last year. But because I did, I no longer qualified for any statement credit, points or annual fee deductions in 2020.

In my calls (and a live chat) to Amex, I had no luck securing any retention bonuses for keeping the card. Amex typically restricts the frequency of retention offers.

How I weighed my options

Here is how I weighed my options and what I decided to do:

Option 1: Downgrading

Via a downgrade, you can quickly reduce your annual fee without totally losing your account and its history. While you might consider downgrading to a no-annual-fee card such as the Amex EveryDay® Credit Card from American Express, and then eventually upgrading back to the Amex Platinum when the time is right, that isn't possible.

That's because downgrading to a credit card isn't allowed by Amex, so your only options are the Amex Gold and Amex Green, with annual fees of $250 and $150, respectively, (see Amex Gold rates and fees, and Amex Green rates and fees).

The information for the Amex Green Card and The Amex EveryDay® Credit Card from American Express has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

Option 2: Canceling

Centurion Lounge Las Vegas seating (Photo by Zach Griff/The Points Guy)
Many Centurion Lounges have reopened. (Photo by Zach Griff/The Points Guy)

Although I considered canceling the card, I put a lot of value in the Platinum card and am confident that I'll be able to fully make use of it again in the coming months when I'm traveling more again. Access to Amex Centurion Lounges (and others) is one of the most valuable perks of the card and thankfully, many actually have reopened.

Now with the new perks (valued at up to $320) that I took advantage of in 2020 for streaming and wireless, it makes even less sense to cancel.

Related: What to do before you close a credit card

Option 3: Keeping

After carefully weighing my options, I ultimately decided to keep my Amex Platinum account open and pay the annual fee. Even with travel more limited, there are still so many perks that I can use.

Related: How to maximize benefits with the Amex Platinum Card

I still use many benefits on my Platinum

(Photo courtesy Uber)
(Photo courtesy Uber)

In previous years, I have been able to reduce my effective annual fee through the various credits and premium travel perks. I still use the following perks that help offset the $550.

  • Up to $200 in annual Uber credits -- I order Uber Eats for food delivery in New York City and easily use this benefit.
  • Up to $100 in Saks Fifth Avenue credits -- I have used this to purchase some travel accessories and easily use this benefit.
  • New: Up to $120 in streaming credit -- I'll use this toward my Netflix and Spotify bills each month.
  • New: Up to $120 in wireless credit

Related: 3 ways to use your Amex Platinum Uber credit while stuck at home

The tough part here for me is the $200 airline incidental fee credit. Amex hasn't made this the easiest to use. It is no longer possible to purchase airline gift cards to trigger the credit, so it's not only more difficult to use when you're not traveling, it's difficult to use period. However, I'm confident I'll be able to use the airline credit through a few methods that still trigger the benefit.

Amex Offers

I've been able to take advantage of many Amex offers on my Platinum card which have helped to slightly offset the annual fee. These include discounts on merchants I would be shopping with anyway such as grocery stores and Amazon.

Related: Your ultimate guide to Amex Offers

Bottom line

Although I can't use some of my Amex Platinum perks currently, I decided to keep the card earlier this year even though I won't be traveling as much as in years past. This isn't a strategy that makes sense for everyone, but this is the decision that works for me.

If you don't have the Amex Platinum yet, the card is offering a huge 75,000 Membership Rewards points after spending $5,000 in your first six months of card membership. But the truly unique element of the offer is a bonus multiplier on non-travel items.

New cardholders will now be able to earn 10x points on up to $15,000 in combined purchases at U.S. gas stations and U.S. supermarkets during the same first sixmonths of card membership. That’s an additional 9 points on top of the 1 point you earn for these purchases.

For rates and fees of the Amex Platinum, click here.
For rates and fees of the Amex Gold Card, please click here.
For rates and fees of the Amex Green card, please click here.

Featured image by (Photo by Wyatt Smith/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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