These are North America’s best airports, according to JD Power's 2022 rankings
Flying to Minneapolis? Tampa? Indianapolis? If so, then you’re in luck — airports in these cities ranked the highest for customer satisfaction.
Minneapolis-St. Paul International Airport (MSP), Tampa International Airport (TPA) and Indianapolis International Airport (IND) received the highest ratings for customer satisfaction in their respective categories, according to market research firm J.D. Power.
In the “mega” category, Minneapolis ranked first with 800 points on a 1,000-point scale. Last year’s winner, Miami International Airport (MIA), dropped to ninth with a score of 770. San Francisco International Airport (SFO) ranked second, while Detroit Metropolitan Wayne County Airport (DTW) and New York’s John F. Kennedy International Airport (JFK) tied for third.
At the bottom of the list for “mega” airports was Newark Liberty International Airport (EWR), finishing in 19th place with a score of 719.
Among the “large” airports, Tampa ranked first, followed by John Wayne Airport (SNA) in Orange County, California, and Dallas Love Field (DAL). Louis Armstrong New Orleans International Airport (MSY) — 2021’s winner in the “large” category — ranked fourth.
Indianapolis finished first for customer satisfaction in the “medium” category, followed by Pittsburgh International Airport (PIT). Jacksonville International Airport (JAX) and Southwest Florida International Airport (RSW) tied for third place.
Related: 10 lessons summer 2022 air travel meltdowns taught us
J.D. Power’s methodology for ranking airports relied on six factors: terminal facilities, airport arrival and departure, baggage claim, security check, check-in/baggage check, and food, beverage and retail options.
The firm defined “mega” airports as those that see 33 million or more passengers a year. “Large” airports have 10 to 32.9 million passengers a year and “medium” airports have 4.5 to 9.9 million a year, according to the firm. The rankings were based on 26,529 completed surveys from U.S. and Canadian residents who traveled through at least one U.S. or Canadian airport within the past 30 days.
However, this past year for travel was not all rosy.
In a year marred by flight cancellations and delays as travel surged, customer satisfaction with airports across the nation sank overall, J.D. Power found.
“In some ways, this is a return to normal as larger crowds at airports tend to make travelers more frazzled,” J.D. Power’s travel intelligence lead Michael Taylor said in a statement. “But in cases where parking lots are over capacity, gates are standing room only and restaurants and bars are not even open to offer some reprieve, it is clear that increased capacity in airports can’t come soon enough.”
On top of limited flight options and crowded airports, other issues like inflation and limited parking space at airports negatively affected travelers. Nearly one-quarter (24%) of customers surveyed said they did not buy food at the airport because it was too expensive, J.D. Power found.
Related: Which airports and airlines use TSA PreCheck?
For parking, 14% of surveyed travelers said they found prices to be too expensive. Satisfaction with parking also fell by 45 points in 2022 due to limited availability.
Here is the full list of airport ratings, divided into J.D. Power’s “mega,” “large” and “medium” categories:
'Mega' airports
1. Minneapolis-St. Paul International Airport (MSP) — 800.
2. San Francisco International Airport (SFO) — 796.
3. (tie) Detroit Metropolitan Wayne County Airport (DTW) — 791.
3. (tie) John F. Kennedy International Airport (JFK) — 791.
5. Harry Reid International Airport (LAS) — 790.
6. Orlando International Airport (MCO) — 786.
7. Hartsfield-Jackson Atlanta International Airport (ATL) — 782.
8. Dallas Fort Worth International Airport (DFW) — 778.
9. Miami International Airport (MIA) — 770.
Segment average: 769.
10. Charlotte Douglas International Airport (CLT) — 768.
11. Phoenix Sky Harbor International Airport (PHX) — 765.
12. (tie) Fort Lauderdale-Hollywood International Airport (FLL) —764.
12. (tie) Seattle-Tacoma International Airport (SEA) — 764.
13. Denver International Airport (DEN) — 759.
14. George Bush Intercontinental Airport (IAH) — 758.
15. Toronto Pearson Airport (YYZ) — 755.
16. Boston Logan International Airport (BOS) — 754.
17. Los Angeles International Airport (LAX) — 753.
18. O'Hare International Airport (ORD) — 751.
19. Newark Liberty International Airport (EWR) — 719.
'Large' airports
1. Tampa International Airport (TPA) — 846.
2. John Wayne Airport (SNA) — 826.
3. Dallas Love Field (DAL) — 825.
4. (tie) Louis Armstrong New Orleans International Airport (MSY) — 813.
4. (tie) Raleigh-Durham International Airport (RDU) — 813.
6. Salt Lake City International Airport (SLC) — 804.
7. (tie) Portland International Airport (PDX) — 803.
7. (tie) William P. Hobby Airport (HOU) — 803.
9. San Antonio International Airport (SAT) — 802.
10. Sacramento International Airport (SMF) — 798.
11. Vancouver International Airport (YVR) — 794.
12. Nashville International Airport (BNA) — 790.
13. Dulles International Airport (IAD) — 789.
14. San Diego International Airport (SAN) — 787.
15. Austin-Bergstrom International Airport (AUS) — 785.
16. Baltimore/Washington International Thurgood Marshall Airport (BWI) — 784.
Segment average: 784.
17. Calgary International Airport (YYC) — 780.
18. Oakland International Airport (OAK) — 773.
19. Ronald Reagan Washington National Airport (DCA) — 771.
20. Midway International Airport (MDW) — 770.
21. San Jose International Airport (SJC) — 768.
22. Montreal-Trudeau International Airport (YUL) — 766.
23. St. Louis Lambert International Airport (BLV) — 765.
24. LaGuardia Airport (LGA) — 761.
25. Kansas City International Airport (MCI) — 760.
26. Daniel K. Inouye International Airport (HNL) — 758.
27. Philadelphia International Airport (PHL) — 729.
'Medium' airports
1. Indianapolis International Airport (IND) — 842.
2. Pittsburgh International Airport (PIT) — 839.
3. (tie) Jacksonville International Airport (JAX) — 826.
3. (tie) Southwest Florida International Airport (RSW) — 826.
5. Milwaukee Mitchell International Airport (MKE) — 824.
6. Albuquerque International Sunport (ABQ) — 819.
7. Palm Beach International Airport (PBI) — 816.
8. Ontario International Airport (ONT) — 813.
9. Buffalo Niagara International Airport (BUF) — 809.
Segment average: 807.
10. Ottawa International Airport (YOW) — 806.
11. John Glenn Columbus International Airport (CMH) — 803.
12. Edmonton International Airport (YEG) — 799.
13. Cincinnati/Northern Kentucky International Airport (CVG) — 793.
14. Eppley Airfield (OMA) — 791.
15. Bradley International Airport (BDL) — 789.
15. Cleveland Hopkins International Airport (CLE) — 780.
16. Kahului Airport (OGG) — 767.
17. Hollywood Burbank Airport (BUR) — 763.
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There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.