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Loyalty Points are incorrectly posting for some members, but don't panic

March 2 2022
3 min read
American Airlines 777-300 first class
Loyalty Points are incorrectly posting for some members, but don't panic
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American Airlines' new elite qualification system is here. Now, you'll earn status based solely on how many Loyalty Points you earn.

The new currency officially launched on March 1, but as a part of a special double-dip period for this year only, American also awarded Loyalty Points for qualifying activities in January and February. The catch was that transactions didn’t initially appear on any frequent flyer accounts.

American has now completely revamped the AAdvantage interface and also begun posting Loyalty Points balances. Many TPG staffers and readers have seen their accounts updated over the last 24 hours.

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Not all accounts have been updated yet, though. A number of AAdvantage members, including myself, still have a zero balance, despite having qualifying transactions.

Meanwhile, some accounts are showing incorrect balances. For example, TPG points and miles editor Andrew Kunesh has earned over 3,000 base miles this year, but only has 500 Loyalty Points reflected in his account.

If you find yourself in either of these scenarios, there's no reason to be concerned yet.

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While American's goal is obviously to update account balances as quickly as possible, it's a gradual rollout.

When you sign into the new interface, there's a message that reads, "Loyalty Points and Loyalty Choice Rewards activity will post to your account between March 1 and March 5." So, there's no need to file any missing miles forms just yet.

(Screenshot from aa.com)

For members whose accounts have been updated, Loyalty Points-accruing activity from January and February was posted as one “promotion bonus.” This makes it harder to calculate how many points were awarded for each individual transaction. However, a number of members reported receiving fewer points than expected.

Again, these balances will likely continue to be updated through Saturday, March 5. However, if the number still seems off after that, double-check your recent activity and reach out to AAdvantage if there are any mistakes.

Related: American Airlines Loyalty Points are now posting

(Screenshot from aa.com)

As a reminder, Loyalty Points are only earned on the base AAdvantage miles that you accumulate. Sign-up bonuses, bonus miles earned from special promotions, as well as miles that were purchased, gifted or transferred between accounts or from partners are not eligible.

For a detailed guide on what types of activities do and do not count toward earning Loyalty Points, see this guide.

Featured photo by (Photo by Benji Stawski/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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  • Intro Offer
    Limited Time Offer: Earn 100,000 Bonus Marriott Bonvoy Points after spending $4,000 in purchases on your new Card in your first 3 months of Card Membership. Offer expires 11/2/22.

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    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
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Why We Chose It

The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year.

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  • 6x points on eligible purchases at hotels participating in the Marriott Bonvoy program
  • 4x points at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping
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  • Must spend $60,000 in a year for second free-night award
  • Limited Time Offer: Earn 100,000 Bonus Marriott Bonvoy Points after spending $4,000 in purchases on your new Card in your first 3 months of Card Membership. Offer expires 11/2/22.
  • 6x points at hotels participating in the Marriott Bonvoy® program.
  • 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
  • 2x points on all other eligible purchases.
  • Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Terms and Conditions Apply.
  • Receive 1 Free Night Award every year after your Card renewal month. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy® points) at hotels participating in Marriott Bonvoy®. Certain hotels have resort fees.
  • Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card.
  • Terms apply.
  • See Rates & Fees