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Review of the Westin Moana Surfrider in Honolulu, Hawaii

May 04, 2019
9 min read
Moana Surfrider Hawaii_March 2019_SRosen-13
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When you work at The Points Guy, you might find yourself halfway across the world for a few hours at a time. So when I was asked to go cover the inaugural Southwest Airlines flight from Oakland, California, to Honolulu on social media and stay in Hawaii for a few days, I knew I had to say yes. I had never been to Hawaii before and was really excited to get some much-needed Vitamin D and time on the beach.

But where to stay?

We landed on the Westin-Moana Surfrider, a Westin Resort & Spa in Waikiki Beach. Spoiler alert: I did not actually go surfing, but I may or may not have stepped into a time warp to where SPG still exists. Allow me to explain ...

Booking

This property is a Category 7 in Marriott's Bonvoy program, meaning a free night will cost you 60,000 points. If you're going to pay cash for your stay, you can expect to pay anywhere from just under $300 per night to about $600 per night at peak times.

If you are looking for some credit cards to help you earn enough Marriott points to cover a stay at the Moana Surfrider, here are our suggestions.

Westin Moana Surfrider (Photo by Summer Hull / The Points Guy)

Location

The Moana Surfrider is about a 20-minute cab ride from Daniel K. Inouye International Airport (HNL), right on Waikiki Beach. I don't know about you, but I love knowing that my hotel is a quick cab ride away from the airport, especially before and after a long flight from Oakland (OAK). The hotel was also smack dab in the middle of the touristy part of Waikiki, with plenty of high-end shops and cool restaurants. Though pretty much everything here was expensive, I really liked the convenience of the location, as it had the perfect balance of beach and city life.

Check-in

Check-in was an absolute breeze, which was exactly what I was hoping for after the long flight. The desk agent was friendly and acknowledged my SPG Platinum status while, in the same breath, telling me the words that every traveler wants to hear: "You've been upgraded." He also gave me leaflets with ongoing promotions and such, including one that mentioned a Starwood Preferred Guest package for 35% off.

Wait, what? Did they not get the memo about the merger? I know Hawaii is pretty far, but ... hello?!

Not that I'm complaining — SPG was beloved by many of its members, and the post-merger, well, merge between Marriott and SPG has been a headache and a half, to say the least.

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I smiled and thanked him for his help and for being so friendly, and walked over to the tower wing to take the elevator up to my room. Added bonus: The lobby smelled amazing, and I'm a sucker for a good hotel smell. It was a huge space with a bunch of different desks for the concierge, check-in and activities, with plenty of seating areas.

Room

My room was on the fifth floor and had a balcony that overlooked the ocean, providing prime content to make all of my Instagram followers jealous. (Don't worry, guys, I was still working for most of the trip!).

The balcony was without a doubt the highlight of this room -- it felt pretty bland. I really didn't mind in this situation, though. After all, you're there to spend time on the beach and eat so much poke that you swear you'll never eat again. Hopefully, you're not spending too much of your time in Hawaii cooped up in a hotel room.

Since my room was actually a suite, there was also a little nook with a small chair and footrest. It fit the overall vibe of the room — they were clearly not trying to make a splash here.

The bathroom was really where things got interesting. The shower looked like something out of a Courtyard Marriott rather than a four-star Westin resort, but, again, with that balcony I didn't care all that much. Though you'd think that there'd be more of an effort to spruce up these rooms to match the unparalleled setting of the hotel.

The hotel provided a few basic toiletries. Nothing like the Asprey you'll find at Ritz-Carlton hotels or trendy products like Aesop or Malin+Goetz. I usually bring my own hair products, but this time I tried out the body wash, and it did the trick.

My favorite part, though, was the fact that a bidet existed. And that's all I'll say on that subject.

Was it the most luxurious room I've ever stayed in? No. Was it clean with easy access to the beach, pool and other hotel amenities? Yup. If this hotel had been in a less-amazing spot, I would have been a little more critical, but the main attraction was, after all, the outdoors, so I really was fine with my room.

Food and Beverage

Now, before I delve into this section, I want you to brace yourselves. If you're on a budget, do not pass go, do not collect $200. Like I said, you've been warned.

So, let me start off by saying that the food was good — and if you know anything about me, the biggest marker of whether or not I enjoyed any given trip or activity depends on how good the food was. But those prices?! Painful. I met up with Assistant News Editor Jess Puckett for breakfast one morning and ordered an egg-white omelet. Any guesses to how much it cost?

If you guessed $23, you're correct. And that's in addition to the side of blueberries and raspberries, which cost an additional $12, plus the $5 coffee. Thankfully, it was free due to my status, but it's something to keep in mind if you don't have it.

The service not only at the restaurant but the hotel itself was friendly and attentive. They constantly refilled my water, which I really appreciated in the 80-degree weather. I ended up eating most of my meals at the hotel, since a) I was working and didn't want to waste time, and b) all of the restaurants that I did research on ahead of time were closed on the one full day I had there. Because of course. The menu featured a mix of traditional American cuisine like burgers and fries and Hawaiian favorites such as poke.

Also, and I I hate to be the bearer of bad news for all the Coke fans out there, but this is a Pepsi hotel. Prepare yourselves accordingly.

I heard through the grapevine (also known as my Uber driver) that the hotel is known for a great afternoon tea, but I didn't have time to check it out. Guess that just means I'll have to plan a trip back, stat!

Amenities

If you thought the food prices were insane, just wait until I tell you that I had to pay $60 for an umbrella on the beach ... in addition to the $39 resort fee on your final bill. Oh, and that most of the umbrellas were booked a day in advance at the desk by the pool. May the odds be ever in your favor — they were in mine.

That said, not a bad office for the day, right?

There was also a nice pool area, filled with families and small children. There were very few solo travelers there, and I noticed that most guests were either couples or big groups.

Lounge chairs filled up early. I would recommend getting there by 9am or so, especially if you're trying to grab a bunch of them.

My biggest complaint other than the exorbitant prices was the Wi-Fi. Since I was working for the majority of my trip, I needed my Wi-Fi to be stable and fast. No matter where I was in the hotel, it seemed to randomly cut out, and there were times that Slack wouldn't load. Frustrating, to say the least.

I did get a chance to check out the lounge reserved for top-tier elite members, and it was, well, a lounge reserved for top-tier elite members.

It felt a bit like an airport lounge, which isn't necessarily a bad thing. There were plenty of seating areas and TVs, although power outlets were few and far between. Here's a full review of the Moana Surfrider Club Lounge.

Because it was Hawaii, there were also plenty of outdoor tables and chairs where you could get work done while overlooking the beach. I could definitely get used to this.

Overall Impression

The Westin Moana Surfrider is definitely worth looking into if you're looking for a points hotel on Waikiki Beach. It's not the most luxurious hotel you'll stay at, and those prices are nothing to scoff at, but it's right on the beach and the staff was superb. Maybe don't utter the words "Marriott" around here, either — something tells me they're holding onto their beloved SPG for dear life.

All photos by the author.

Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

TPG featured card

Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
Go to review
Apply for American Express® Gold Card
at American Express's secure site

Rewards

1 - 4X points

Intro offer

As High As 100,000 points. Find Out Your Offer.

Annual Fee

$325

Recommended Credit

Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.
Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
3XEarn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.