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Our site may earn compensation when a customer clicks on a link, when an application is approved, or when an account is opened with our partners, and this may impact how or where these products appear. While we don't cover all available credit cards, our editorial team creates and maintains all of the analysis of these cards, and our content is not influenced nor subject to review by any credit card company, bank or partner prior to (or after) publication. Please view our advertising policy and product review methodology for more information.
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The 1-minute video you should take every time you rent a car
Summer Hull has been covering (and using) travel tips, rewards credit cards and loyalty programs for over a decade. She has flown close to a million miles, often on points and miles and with her family in tow.
June 25, 2022 • 7 min read
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By commenting, you agree to our Community Guidelines to help create a positive space for conversation. The responses below are not provided or commissioned by the bank advertiser, our partners, or The Points Guy (“TPG”). They have not been reviewed, approved, or otherwise endorsed by any of these parties. All responses are submitted by individual contributors, and neither the bank advertiser, our partners, nor TPG are responsible for ensuring that all posts and/or questions are answered.
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Quick summary
Rental car companies may accuse renters of damage or even theft after a vehicle is returned, sometimes days later.
Recording a thorough video of the car at both pickup and drop-off can provide crucial evidence to dispute false claims.
Commonly missed areas include the roof and undercarriage, which can be cited in damage allegations.
Keeping all rental receipts and documentation is also recommended to protect against administrative errors or scams.
What to consider
Damage claims may arise even after a car has been checked in and left your possession.
Some companies or locations are stricter about what constitutes chargeable damage, including minor scratches or wear.
Videos should cover all visible parts of the car, including less obvious areas like the roof and bumpers, to provide comprehensive proof.
What you'll miss from the article
Specific tips for creating effective video documentation and real-world examples of how this evidence can resolve disputes with rental agencies.
Generated by AI with support from our editorial team.
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There are a lot of ways that rental car fees can get you. Maybe you've heard of the ongoing "rental car apocalypse," where inventory is tight and prices are high.
You probably also already know that buying fuel via the car rental company costs way more than pumping it yourself. Additionally, you may have learned that you can protect yourself without spending money on the car rental company's insurance by just renting a car using a credit card that covers primary rental car insurance.
What you may or may not realize, though, is that there is one other thing you should do to protect yourself when you pick up and turn in your car rental: Record a video of the entire car.
Here's why.
You can be accused of damaging the car after the fact
Recently, we rented a minivan for a multigenerational trip around Canada through Calgary, Banff, Lake Louise and Jasper. Car rentals are still hard to come by in that region, and while we were able to secure a minivan by booking months in advance, it still cost about $1,350 for the week.
That price stung, but there was no way around having a car for our itinerary. With six people in tow, we needed a specific amount of space, so we put the amount on our Chase Sapphire Reserve so we would earn 3 points per dollar spent on travel charges and receive primary rental coverage.
We spent the week driving around Alberta exploring the great outdoors and ended it by turning the van back in all filled up and ready for the next renter at the Calgary airport location. I got my receipt printed out from the man checking the cars back in and thought that was the end of that.
It wasn't.
About six hours later after we had landed back in Houston and were long gone from the previously rented minivan, I got a call and email from the local car rental company's office saying they had now found damage on the vehicle. Specifically, the car reportedly had a "missing molding piece on the top of the car."
While I'll admit I didn't inspect the top of the vehicle, we didn't notice any damage, had no knowledge of any incidents that could have caused damage and were not made aware of potential damage by the man who looked at the car when we turned it in.
I thought I would be fully in the clear because I recorded a walk around the vehicle when I returned the car, but unfortunately, I had made a mistake in the process.
You can be on the hook for damage without concrete proof
I'm not alone in being accused of damage well after turning in a rental car.
After sharing some of my car rental saga on social media, many travelers messaged me saying they have experienced similar post-return car rental damage accusations.
(Photo by Summer Hull/The Points Guy)
Because you can be accused of damaging a rented car even after it has been checked back in — and very much out of your sight — it is always a good idea to have a video recording of the car in the state it was in when you handed the keys back over.
One fellow traveler shared with me how a video helped her when she was accused of causing $1,200 in damage to a car in June 2019. The alleged damage to the "left rear door/bumper" was marked as "resolved" once she gave the claims company that was representing the car rental company her video of the car at the time it was returned.
I suggest doing the same so you have clear proof of not damaging a vehicle should you need to present it. Take a video of it both when you pick it up at the rental location and again when you turn it back in. This allows you to capture any damage that may have already been on the vehicle, plus what the vehicle looks like when it is back at the rental location.
I had followed my own advice and had that recording, but where I went wrong was disregarding the top of the car. I did a short, cursory walk-around recording on my phone that would have captured things like a cracked windshield, door dings and any major accidents — but it never occurred to me to be so thorough as to record the car from above.
It gets worse — multiple people told me they have been accused of damaging the undercarriage of the car after returning it. While it would obviously be unreasonable to crawl under the car to record it, it wouldn't hurt to include at least some of the undersides of the bumpers in your video if it isn't physically too much of a stretch.
Given what I was able to capture in my 20-second video, I'd estimate I could get pretty much all of the car in a one-minute video moving forward. As a result, it shouldn't be a huge time suck to your travel process to do the same.
You can be accused of never turning the car in at all
While I would assume being accused of damaging the car rental is likely more common than being accused of not turning it in at all, that can happen, too.
There are reportedly several hundred Hertz customers (and even a few non-customers) who have been falsely accused of stealing vehicles. Some have even had to spend time in jail for those accusations which resulted in police reports.
To protect yourself, record a video showing the car being returned in addition to keeping records of all receipts you receive for the vehicle.
There are true scams out there where rental car agencies and agents try and get more money out of travelers for damage that was not caused by the renter. However, there are also mistakes that happen, too, either unknowingly in the real world or due to mixed-up paperwork or tracking.
Some rental car locations, regions and companies grant less leeway with what comprises everyday wear and tear on vehicles and may insist on charging damage and repair fees for a mild and mysterious scratch that wouldn't even register on the radar of other locations.
Occasionally, inadvertent damage isn't noticed at the time it occurs — but that doesn't mean you shouldn't be prepared with video footage. With cars changing hands several times a month, it's best to have proof of what a vehicle looked like when it was in your possession so rental car providers can better assess who did what and when.
My own alleged damage situation is still pending, but my behavior going forward is unquestionably going to change so I have better video evidence for any vehicle I rent.
To protect yourself and lessen your odds of being in a situation like mine, always rent cars with a credit card that conveys primary rental car coverage. Additionally, try and always get a good, comprehensive video and/or photos of the vehicle both when you pick it up and again when you turn it in so you can easily clear up any "accident" claims that come up.
Comments
By commenting, you agree to our Community Guidelines to help create a positive space for conversation. The responses below are not provided or commissioned by the bank advertiser, our partners, or The Points Guy (“TPG”). They have not been reviewed, approved, or otherwise endorsed by any of these parties. All responses are submitted by individual contributors, and neither the bank advertiser, our partners, nor TPG are responsible for ensuring that all posts and/or questions are answered.
