Skip to content

The 7 do's and don'ts in an airport lounge

Aug. 10, 2021
7 min read
Centurion Lounge entrance
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Editor’s note: This is a recurring post, regularly updated with new information.


Airport lounges can be great places to relax before your flight. They provide you with food and drink and a quiet, comfortable place to sit, and allow you to charge up your devices or get some last-minute work done before your flight. Some really good lounges may also have amenities like a spa, a la carte dining or showers (though most of those are closed to stop the spread of COVID-19).

As lounges worldwide continue to reopen, we thought it would be a good idea to offer some lounge etiquette pointers. If you've never been in a swanky airport lounge before, here are some simple do's and don'ts to help you maximize your experience.

1. Do your homework in advance

Depending on the airport you are flying from and the ticket or status you hold, you may have access to more than one lounge. Flying on a British Airways Club Europe flight from Heathrow Terminal 3? You have access to several different lounges run by different airlines that vary enormously in quality. Before you travel, check the following online in advance:

  • Which lounges you have access to.
  • Which is considered the best lounge of the options.
  • The location, opening hours and access policy of your preferred lounge(s) -- you don't want to spend ages wandering around trying to find a lounge that ends up being closed.

Related: Which airline lounges in the US are currently open?

(Photo by Daniel Ross/The Points Guy)

2. Do arrive early enough to enjoy it

The Virgin Atlantic Clubhouse at London Heathrow Airport. (Photo by PA Images via Getty Images)

If you have access to a truly excellent lounge, like the Virgin Atlantic Clubhouse at Heathrow, you want to have enough time to enjoy it. It may not make sense to leave home at 4 a.m. just to have time for a cocktail before the sun rises. But if you have a flight at a more civilized hour, you should plan your check-in to allow enough time to experience everything, including complimentary 15-minute treatments in the spa, a view of the runways from the roof terrace and a meal in the formal dining room.

If check-in for your flight opens three hours before departure and it will take you about 30 minutes to check in, pass through security and walk to the lounge, you would have around 90 minutes in the lounge before boarding starts (depending on the aircraft type, airline, airport, etc). This is a good amount of time to explore the lounge and make the most of it.

Rushing in late with only five minutes to scoff down a sandwich and a drink isn't going to be the most relaxing start to a flight.

Related: How early should you arrive at the airport before your flight if you have lounge access?

Sign up for our daily newsletter

3. Do a full lap of the lounge on arrival

Even if you have visited a particular lounge before, the best place to sit might not be apparent when you first walk in. The seating near the entrance or the buffet may be busy and not so relaxing. In contrast, if you do a lap of the lounge, you can not only get your bearings on where everything is (including things like bathrooms, charging points and possible runway views), but you might find a much quieter and more peaceful place to sit farther back because other passengers plonked themselves down in the first chair they saw.

British Airways lounge at San Francisco International Airport
(Photo by Nick Morrish/British Airways)

4. Don't take your eye off the time

Many lounges — especially independent, third-party lounges — will not make any boarding announcements. If you are enjoying yourself, time can really fly by, and you might forget about the reason you traveled to the airport in the first place -- to get on a flight. Neither the lounge nor the airline will be very sympathetic if you miss the flight because you enjoyed yourself too much. Set an alarm for boarding time on your phone before you enter the lounge if need be.

As well as keeping my eye on the time, I like to Google my flight number, which means my phone will then provide updates for things like delays and gate changes.

Related: Missing my flight home for Christmas: TPG travel mistake story

5. Don't disturb the peace

FaceTiming loved ones back home? Watching a funny video someone sent you with a crying face emoji? Taking an urgent business call? These are all fine to do in an airport lounge on one condition:

Wear headphones.

As much as you might love the sound of that baby's laugh or that amazing music video for the new song you can't get out of your head, those around you in the lounge don't care to listen in. They'd prefer to enjoy some peace and quiet before their flight.

If you are taking a confidential business call that you don't want strangers to hear (even if it's only your side of the conversation), consider ducking into a meeting room or private space within the lounge -- you never know who could be listening!

Related: The 10 best Priority Pass lounges around the world

(Photo by Liam Spencer/The Points Guy)
(Photo by Liam Spencer/The Points Guy)

6. Don't hog more space than you need

Airport lounges are essentially public spaces, so you will be sharing them with strangers. With the pandemic continuing, lounges have spaced out seating to enforce social distancing. There is a temptation to spread your luggage and coats across multiple seats to give yourself as much personal space as possible. If everyone did this, there might not be enough seating for all guests.

Bottom line: Don't take up more space than you need. You wouldn't like it if someone did that to you.

(Photo by Ben Smithson/The Points Guy)
(Photo by Ben Smithson/The Points Guy)

7. Don't go overboard just because it's free

You might be tempted to eat and drink as much as you possibly can because it's all free. This can be a bad idea -- if you drink too much, you might not even be allowed on the flight, and if you eat too much, you might ruin your appetite for what could be a great meal later. If you are planning to go straight to sleep on the plane, you might struggle because you're too full.

If you wouldn't eat that much at home before bed, don't do it in an airport lounge.

Related: Which airlines serve the best Champagne in first-class lounges?

Bottom line

Lounges can make your airport experience so much more enjoyable. It's worth looking into how you can access them with your credit card or status, or whether it's worth paying cash to get inside. As with any travel experience, there is a certain etiquette that should be observed. Follow these simple guidelines and you'll get the most out of your lounge experience.

Featured image by (Photo by Zach Griff/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Top offers from our partners

How we chose these cards

Our points-obsessed staff uses a plethora of credit cards on a daily basis. If anyone on our team wouldn’t recommend it to a friend or a family member, we wouldn’t recommend it on The Points Guy either. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners.
See all best card offers

TPG featured card

OFFER ENDS 5/3/23
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
3 / 5
Go to review

Rewards

2 - 6X points
6X6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy® program.
4X4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
2X2x points on all other eligible purchases.

Intro offer

Earn 125,000 points75,000 points
Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Offer ends 5/3/23.

Annual Fee

$125

Recommended Credit

670-850
Excellent/Good
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year.

Pros

  • 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program
  • 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping
  • 2 points per dollar on all other eligible purchases
  • Earn a free-night award each card renewal month (up to 35,000 points)
  • Receive 15 elite night credits to jump-start status
  • Transfer Marriott points to 40+ airlines

Cons

  • Airline points transfer ratios are poor
  • Must spend $60,000 in a year for second free-night award
  • Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Offer ends 5/3/23.
  • Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Terms and Conditions Apply.
  • 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy® program.
  • 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
  • 2x points on all other eligible purchases.
  • Receive 1 Free Night Award every year after your Card renewal month. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy® points) at hotels participating in Marriott Bonvoy®. Certain hotels have resort fees.
  • Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card.
  • Terms apply.
Apply for Marriott Bonvoy Business® American Express® Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
3 / 5
Go to review

Rewards Rate

6X6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy® program.
4X4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
2X2x points on all other eligible purchases.
  • Intro Offer
    Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Offer ends 5/3/23.

    Earn 125,000 points
    75,000 points
  • Annual Fee

    $125
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent/Good

Why We Chose It

The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year.

Pros

  • 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program
  • 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping
  • 2 points per dollar on all other eligible purchases
  • Earn a free-night award each card renewal month (up to 35,000 points)
  • Receive 15 elite night credits to jump-start status
  • Transfer Marriott points to 40+ airlines

Cons

  • Airline points transfer ratios are poor
  • Must spend $60,000 in a year for second free-night award
  • Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Offer ends 5/3/23.
  • Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Terms and Conditions Apply.
  • 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy® program.
  • 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
  • 2x points on all other eligible purchases.
  • Receive 1 Free Night Award every year after your Card renewal month. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy® points) at hotels participating in Marriott Bonvoy®. Certain hotels have resort fees.
  • Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card.
  • Terms apply.