This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.
American Airlines flight attendants will soon have the technology to offer inconvenienced passengers with in-flight compensation for their troubles. The technology, which is called iSolve, will allow flight attendants to offer on-the-spot compensation to passengers via their tablets. According to the Chicago Business Journal, the function is set to be rolled out later this month.
The iSolve technology won’t allow flight attendants to compensate passengers with cash or vouchers. Instead, flight attendants will be allowed to compensate passengers in the form of AAdvantage miles. Of course, this means that the passenger must be enrolled in the AAdvantage program in order to get any in-flight compensation. It’s unclear how many AAdvantage miles will be awarded to passengers, but the amount will likely vary based on the situation.
Examples of in-flight inconveniences that are eligible for the iSolve compensation include meal shortages, non-functioning in-flight entertainment systems, issues with the hard product in general and other common issues passengers tend to complain about while flying.
The iSolve software is already used by some AA employees. Those in the airport in customer service already have the feature in place to award unhappy travelers.
American hopes that by allowing flight attendants to offer compensation for passenger troubles that it could potentially help to deescalate a situation. But flight attendants think it could mean bad news for them. Some believe that as more passengers find out about the technology, they’ll be more inclined to complain — knowing that AAdvantage miles could be instantly awarded.
In terms of what the other major US carriers already have in place, American is playing catch up. Both Delta and United already offer similar programs for their flight attendants to award passengers when things go wrong in flight.
The announcement from AA of implementing iSolve for in-flight instances comes at the same time that flight attendants are going through a 12.5-hour deescalation training.
Know before you go.
News and deals straight to your inbox every day.
NEW INCREASED OFFER: 60,000 Points
TPG'S BONUS VALUATION*: $1,200
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
- 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel