This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

American Airlines flight attendants will soon have the technology to offer inconvenienced passengers with in-flight compensation for their troubles. The technology, which is called iSolve, will allow flight attendants to offer on-the-spot compensation to passengers via their tablets. According to the Chicago Business Journal, the function is set to be rolled out later this month.

The iSolve technology won’t allow flight attendants to compensate passengers with cash or vouchers. Instead, flight attendants will be allowed to compensate passengers in the form of AAdvantage miles. Of course, this means that the passenger must be enrolled in the AAdvantage program in order to get any in-flight compensation. It’s unclear how many AAdvantage miles will be awarded to passengers, but the amount will likely vary based on the situation.

Examples of in-flight inconveniences that are eligible for the iSolve compensation include meal shortages, non-functioning in-flight entertainment systems, issues with the hard product in general and other common issues passengers tend to complain about while flying.

The iSolve software is already used by some AA employees. Those in the airport in customer service already have the feature in place to award unhappy travelers.

American hopes that by allowing flight attendants to offer compensation for passenger troubles that it could potentially help to deescalate a situation. But flight attendants think it could mean bad news for them. Some believe that as more passengers find out about the technology, they’ll be more inclined to complain — knowing that AAdvantage miles could be instantly awarded.

In terms of what the other major US carriers already have in place, American is playing catch up. Both Delta and United already offer similar programs for their flight attendants to award passengers when things go wrong in flight.

The announcement from AA of implementing iSolve for in-flight instances comes at the same time that flight attendants are going through a 12.5-hour deescalation training.

Know before you go.

News and deals straight to your inbox every day.

2018 TPG Award Winner: Mid-Tier Card of the Year
Chase Sapphire Preferred® Card

NEW INCREASED OFFER: 60,000 Points

TPG'S BONUS VALUATION: $1,200

CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

Apply Now
More Things to Know
  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred named "Best Credit Card for Flexible Travel Redemption" - Kiplinger's Personal Finance, June 2018
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards
Intro APR on Purchases
N/A
Regular APR
18.24% - 25.24% Variable
Annual Fee
$95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent/Good

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.