This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

American Airlines flight attendants will soon have the technology to offer inconvenienced passengers with in-flight compensation for their troubles. The technology, which is called iSolve, will allow flight attendants to offer on-the-spot compensation to passengers via their tablets. According to the Chicago Business Journal, the function is set to be rolled out later this month.

The iSolve technology won’t allow flight attendants to compensate passengers with cash or vouchers. Instead, flight attendants will be allowed to compensate passengers in the form of AAdvantage miles. Of course, this means that the passenger must be enrolled in the AAdvantage program in order to get any in-flight compensation. It’s unclear how many AAdvantage miles will be awarded to passengers, but the amount will likely vary based on the situation.

Examples of in-flight inconveniences that are eligible for the iSolve compensation include meal shortages, non-functioning in-flight entertainment systems, issues with the hard product in general and other common issues passengers tend to complain about while flying.

The iSolve software is already used by some AA employees. Those in the airport in customer service already have the feature in place to award unhappy travelers.

American hopes that by allowing flight attendants to offer compensation for passenger troubles that it could potentially help to deescalate a situation. But flight attendants think it could mean bad news for them. Some believe that as more passengers find out about the technology, they’ll be more inclined to complain — knowing that AAdvantage miles could be instantly awarded.

In terms of what the other major US carriers already have in place, American is playing catch up. Both Delta and United already offer similar programs for their flight attendants to award passengers when things go wrong in flight.

The announcement from AA of implementing iSolve for in-flight instances comes at the same time that flight attendants are going through a 12.5-hour deescalation training.

American Express® Gold Card

With some great bonus categories, the American Express Gold Card has a lot going for it. The card offers 4x points at US restaurants, at US supermarkets (up to $25,000; then 1x), and 3x points on flights booked directly with airlines or through amextravel.com. It is currently offering a welcome bonus of 35,000 bonus points after you spend $2,000 in the first three months.

Apply Now
More Things to Know
  • Earn 35,000 Membership Rewards® Points after you spend $2,000 on eligible purchases with your new Card within the first 3 months.
  • Earn 4X Membership Rewards® points at U.S. restaurants. Earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per year in purchases, then 1X).
  • Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • Earn up to $10 in statement credits monthly when you pay with The Gold Card at Grubhub, Seamless, The Cheesecake Factory, Shake Shack, and Ruth's Chris Steak House. This is an annual savings of up to $120. Enrollment required.
  • $100 Airline Fee Credit: up to $100 in statement credits per calendar year for incidental fees at one selected qualifying airline.
  • Choose to carry a balance with interest on eligible charges of $100 or more.
  • No Foreign Transaction Fees.
  • Annual Fee is $250.
  • Terms apply.
  • See Rates & Fees
Intro APR on Purchases
N/A
Regular APR
See Rates & Fees
Annual Fee
$250
Balance Transfer Fee
See Terms
Recommended Credit
Excellent/Good
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.