Uber Is Giving Its Top Riders Access to a 24/7 Premium Support Line
Uber is giving its top customers access to a 24/7 support line. The ride-share service, which has faced heat in recent months for its poor business practices, is now trying to win back both drivers and riders with new leadership and initiatives. As part of that move, it's now making it easier for some riders to get hold of the company.
As reported by Tech Crunch, Uber is running two support pilot programs for select Uber members, which it's calling Premium Support. One of the pilot programs it's testing is a hotline with 24/7 access to speak to an Uber representative. The second pilot program currently being beta tested is in-app support with faster, more personalized service.
For the beta testing, Uber is offering the Premium Support options only to some of its "most frequent riders." However, Uber isn't saying if it determines its most frequent riders based off of how much money they've spent or how many miles they've traveled with the company.
To check to see if you meet Uber's requirements and have access to Premium Support at this time, open your Uber app and click the Help button on the main menu. Then, check to see if you have a Call Premium Rider Support option. If you do, you'll then be able to directly call the Premium Support line and talk to an Uber representative. Overall, it appears to be an easy process.
Premium Support appears to be part of the company's 180 Days of Change initiative, in which Uber has also added an in-app tipping option, more ways for drivers to earn money and more.
TPG featured card
at Capital One's secure site
Terms & restrictions apply. See rates & fees.
| 5X miles | Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel |
| 2X miles | Earn unlimited 2X miles on every purchase, every day |
Pros
- Stellar welcome offer of 75,000 miles after spending $4,000 on purchases in the first three months from account opening. Plus, a $250 Capital One Travel credit to use in your first cardholder year upon account opening.
- You'll earn 2 miles per dollar on every purchase, which means you won't have to worry about memorizing bonus categories
- Rewards are versatile and can be redeemed for a statement credit or transferred to Capital One’s transfer partners
Cons
- Highest bonus-earning categories only on travel booked via Capital One Travel
- LIMITED-TIME OFFER: Enjoy $250 to use on Capital One Travel in your first cardholder year, plus earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening - that’s equal to $1,000 in travel
- Earn unlimited 2X miles on every purchase, every day
- Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
- Miles won't expire for the life of the account and there's no limit to how many you can earn
- Receive up to a $120 credit for Global Entry or TSA PreCheck®
- Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
- Enjoy a $50 experience credit and other premium benefits with every hotel and vacation rental booked from the Lifestyle Collection
- Transfer your miles to your choice of 15+ travel loyalty programs
- Top rated mobile app