This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

Update 5/28/17 2:30pm: Operations are underway at Heathrow and Gatwick today, but delays are common as British Airways attempts to get back up to speed. The airline’s CEO, Alex Cruz, said that passengers will be allowed to rebook flights through the end of November or request a refund without penalty.

Separately, American Airlines adjusted its travel waiver terms again — passengers who were scheduled to travel to, from or through London or Manchester between May 27-30 can now rebook without penalty for flights departing from May 28 through June 5. “We are also calling all of our customers that are departing the U.S., with a connecting flight tomorrow via LHR/MAN, letting them know about the BA issue, and looking for alternative flights to not connect via LHR/MAN.” an AA spokesperson told The Points Guy. “We are trying to help BA out by reducing the number of passengers connecting, until everything is fully restored.”


Update 4:25pm: American Airlines has updated their travel waiver terms for the better and worse. The waiver now covers flights in and out of London and Manchester both today and Sunday, but rebooked travel must be between May 28-30, which is a smaller window than before.


Update 11:50am: As reported by TPG Contributor Alex Macheras and BBC News, British Airways has now cancelled all London flights for the rest of the day, extending the original 6pm halt.

In addition, American Airlines — a British Airways Oneworld partner — has posted a travel waiver for passengers traveling today through London/Heathrow (LHR), London/Gatwick (LGW) and Manchester (MAN). The airline will waive change fees for those traveling on either airline using AA tickets if you bought your ticket by May 26, 2017, and can travel May 28 through June 3 without changing your origin or destination city.


Enormous lines formed at London airports today as British Airways cancelled all flights in and out of Heathrow (LHR) and Gatwick (LGW) due to a global IT meltdown.

The flight stoppage, which is in effect until at least 6pm London time (1pm EST), caused severe disruptions at the airports. Social media posts depicted massive crowds at Heathrow and customers accused the airline of not providing any guidance to delayed travelers.

Incoming passengers also reported not being able to deboard British Airways planes after landing in London.

Even passengers already in the Heathrow terminal said the airline was refusing to let them leave, possibly due to malfunctioning doors.

British Airways said there was no evidence of a cyberattack, but the tech fail practically brought the airline to a standstill. Online check-in appears to be unavailable to passengers worldwide while check-in kiosks in London were not working either. The carrier urged passengers not to go to either of the London airports until the flight stoppage is lifted.

The issue could end up being costly for the airline as the European Union has strict laws regarding compensation for travelers who experience long delays or flight cancellations. Travel crowds were expected to be large this weekend, which is a bank holiday in the United Kingdom.

H/T: The New York Times 

Featured image courtesy of Getty Images.

The Platinum Card® from American Express

The American Express Platinum card has some of the best perks out there: cardholders enjoy the best domestic lounge access (Delta SkyClubs, Centurion Lounges, and Priority Pass), a $200 annual airline fee credit as well as up to $200 in Uber credits, and mid-tier elite status at SPG, Marriott, and Hilton. Combined with the 60,000 point welcome offer -- worth $1,140 based on TPG's valuations -- this card is a no-brainer for frequent travelers. Here are 5 reasons you should consider this card, as well as how you can figure out if the $550 annual fee makes sense for you.

Apply Now
More Things to Know
  • Earn 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.
  • Enjoy Uber VIP status and free rides in the U.S. up to $15 each month, plus a bonus $20 in December. That can be up to $200 in annual Uber savings.
  • 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel.
  • 5X Membership Rewards points on prepaid hotels booked on amextravel.com.
  • Enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
  • Receive complimentary benefits with an average total value of $550 with Fine Hotels & Resorts. Learn More.
  • $200 Airline Fee Credit, up to $200 per calendar year in baggage fees and more at one qualifying airline.
  • Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. Enrollment required.
  • $550 annual fee.
  • Terms Apply.
  • See Rates & Fees
Intro APR on Purchases
N/A
Regular APR
N/A
Annual Fee
$550
Balance Transfer Fee
See Terms
Recommended Credit
Excellent/Good
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.