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Aside from a Southwest pilot surprising his one millionth passenger with a bottle of Champagne, there hasn’t been much uplifting news surrounding the airline industry recently. But one airline is attempting to reverse this negative cycle.

When Patrick Sherman realized his Alaska Airlines miles were about to expire, he reached out to the carrier hoping it could assist. With all of the bad press airlines have been receiving surrounding customer service, it wouldn’t be surprising to expect little to come of this interaction.

But Alaska proved that airlines can put their customers first. Not only did the company add an extra mile so that Sherman’s account would stay active for another two years, but after noticing he was only 811 miles short of reaching 60,000 miles, the customer service agent added that amount so he could reach 60K.

Read Alaska Airline’s full response below to have your faith renewed (if only a bit) in the airline industry.

Know before you go.

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