Skip to content

Alaska Proves That Airlines Can (Sometimes) Have a Heart

May 18, 2017
1 min read
Alaska Proves That Airlines Can (Sometimes) Have a Heart
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Sign up for our daily newsletter

Aside from a Southwest pilot surprising his one millionth passenger with a bottle of Champagne, there hasn't been much uplifting news surrounding the airline industry recently. But one airline is attempting to reverse this negative cycle.

When Patrick Sherman realized his Alaska Airlines miles were about to expire, he reached out to the carrier hoping it could assist. With all of the bad press airlines have been receiving surrounding customer service, it wouldn't be surprising to expect little to come of this interaction.

But Alaska proved that airlines can put their customers first. Not only did the company add an extra mile so that Sherman's account would stay active for another two years, but after noticing he was only 811 miles short of reaching 60,000 miles, the customer service agent added that amount so he could reach 60K.

Read Alaska Airline's full response below to have your faith renewed (if only a bit) in the airline industry.

Featured image by RMS # 286517

Top offers from our partners

How we chose these cards

Our points-obsessed staff uses a plethora of credit cards on a daily basis. If anyone on our team wouldn’t recommend it to a friend or a family member, we wouldn’t recommend it on The Points Guy either. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners.
See all best card offers