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Now departing: Your dreams. A review of Nine Hours, a Tokyo airport capsule hotel

Nov. 02, 2019
9 min read
Capsule Hotel Narita
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Have you ever had a layover in an airport where you'd love to have a bed for just a few hours? Or perhaps you're on an overnight layover and don't want to pay astronomical prices for an airport hotel? Well, there's a practical solution for that situation, and it's at Tokyo's Narita Airport: a capsule hotel called Nine Hours.

Japan's capsule hotels grew in popularity decades ago as a place so that businessmen working -- or partying -- late into the night could crash before heading back to work the next day. They're now an iconic part of the Japanese culture, and different types of capsule hotels have popped up, from traditional-style ones to aviation-themed capsule hotels.

As a fan of the genre, I was happy to discover that Tokyo's Narita Airport (NRT) had a capsule hotel. It seemed like the perfect solution for an overnight layover I had at the airport before a morning Japan Airlines flight back to the U.S.

Here's what my stay was like.

Booking

A price for a night in the capsule started at 5,500 yen ($50), but the rate increases as the hotel fills up. One walk-in guest was quoted 7,500 yen ($70) while I was checking in. He pointed out the 5,500-yen price listed in the brochure, and the front desk agent responded that this was the starting price.

If you need to just crash for a few hours, you can rent a capsule by the hour between 9 a.m. and 6 p.m. The stated price is 1,500 yen ($15) for the first hour and then 500 yen ($5) per hour after that. That means a five-hour stay costs a total of 3,500 yen ($30).

For my overnight layover in Narita, I booked through Hotels.com and paid $53 for the night. The slight price difference was more than made up by the earnings I got by going through Hotels.com. That included a credit toward a free night through the Hotels.com loyalty program and 10x Capital One miles (each worth 1.4 cents, netting a 14% return) by putting the purchase on the Capital One® VentureOne® Rewards Credit Card. (Offer ends Jan. 31, 2020.)

Don't let the name throw you off like it did to me: You aren't restricted to nine hours at the hotel. Check-in opened at 1 p.m. and checkout was 10 a.m., and you could stay the entire time between these hours, if you wanted.

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However, no late checkout is available, and everyone has to check out daily at 10 a.m., even if you're staying for more than one night.

Just note that you need to contact the hotel in advance if you're arriving after midnight. If you don't contact them ahead of time, your reservation will be canceled at midnight. This isn't a great policy for guests on a late inbound flight.

Location

The capsule hotel was in a central area of the airport between all three terminals, but closest to Terminal 2. It was hard to find at first. From Terminal 2, I took the elevator down to the underground Floor B1F and passed through the train station. Then I started seeing signs to the hotel.

At the end of this hall, I passed through a door, headed up an escalator and U-turned to get to the entrance.

Check-in

At the front desk, I gave my passport to check in. The receptionist asked what time I was planning to leave in the morning, but she didn't note this in the system. Instead, she seemingly used this information to choose which capsule to assign me. Perhaps this was to group those getting up around the same time in nearby pods.

After being checked in, I was handed a bag with a couple of towels, pajamas for the stay, slippers, a toothbrush and toothpaste.

From the front desk, I would have had to bid adieu to any travel companions of the opposite gender. Men entered the door to the left, and women entered the door to the right.

And, in case I was too jet-lagged to know what to do next, Nine Hours helpfully posted its five-step process in each room to guide me through my stay.

From reception, I passed through a set of double doors into a locker room. Each guest had a locker that shared the same number as his or her capsule.

These lockers were about 6 feet tall but only 14 inches wide. If that was too small for your bag, you were directed to check the bag at reception. In this locker room, guests were encouraged to change into the provided pajamas and slippers. No shoes were allowed beyond the locker room.

Further down the hall from the locker room was a series of bathroom stalls and sinks.

The only amenities provided in the bathrooms were hand soap at the sinks and hair dryers.

In the next room down were six first come, first served showers.

Showers were stocked with three bulk Tamanohada-branded bottles of shampoo, conditioner and body wash.

Pods

In the male section, there were 71 capsules, numbered 101 to 171, stretched along one long corridor.

Generally, it seemed odd numbers were on the top and the even numbers on the bottom. The lower capsules were just a couple of inches off of the ground, while the upper beds had four steps to climb up into them.

The capsules were stocked with a pillow, a heavy blanket and a fitted sheet. Under the fitted sheet, there was a foam mattress that made the capsule decently comfortable.

Each capsule had a roll-down shutter that you could lower once you were inside the bunk. From the outside, it looked like a hard barrier.

However, inside, I saw that it was just a simple -- and not at all soundproof -- vinyl shade.

When you lower the shade, make sure the knobs are properly in the notches. I didn't do this properly when heading to bed and woke up in the middle of the night to an open capsule.

From photos, it's hard to tell how large the capsules are. Looking at photos before arrival, I felt a pang of claustrophobia. But the good news is the capsules were surprisingly spacious. I could comfortably sit up straight with room to spare above me.

Nine Hours lists the following dimensions for the capsule: 43 inches wide by 87 inches deep by 43 inches tall). I didn't bring my measuring tape into the capsule to confirm.

There were two shelves carved into the capsule on either side of the head of the bed to store electronics and locker key.

In the middle, there was a control panel with a single U.S.-style power outlet, dimming control for the light, a speaker, a knob control for "Bgm" -- which I assume stood for background music -- and an outlet labeled "Caution."

When it was time to head back to the terminal, you just left your bedding in your capsule.

Then you cleared out your locker, putting the pajamas and unused towels in the bag you got at check-in. All I needed to do was hand over this bag and my locker key to the front desk to check out.

Overall Impression

I've had mixed experiences at capsule hotels in Japan. Some nights have been frustratingly loud due to snoring from nearby capsules. Other stays have been truly first-class thanks to a full-height room and even floor space. I wasn't sure what to expect from this airport capsule hotel and was worried that it'd be too busy and loud to get rest and too small to be comfortable. Thankfully, neither of these fears were realized.

Other than being a bit warm when I first closed the capsule, I slept well during my overnight layover, and the facilities provided all that I needed. If I have another overnight layover at Narita, I'd definitely stay at this Nine Hours capsule hotel again. And as long as you're comfortable with the semipublic sleeping and locker room situation, I'd recommend it to you as well.

All photos by the author.

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  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
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  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
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  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.
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Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
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1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.