Upon Prompting, US Airways Decides to Honor Their 1,000 Mile Promise
Bumping this post because it's still working, so call and get your miles if you haven't already!
On Saturday I wrote about my displeasure with US Airway's handling of their botched email promising many of their Dividend Miles members 1,000 points.
Well, today I decided to call and ask a phone rep for the miles, because I heard some people had success doing just that.
I called 800-428-4322 and then hit 3 for Dividend Miles. I entered my Dividend Miles number and zip code when prompted by Alan, their chipper automated machine. I then hit 0 when they started rattling off my account information and was immediately transferred to a phone rep.
Me: "Hi there. I got an email from US Airways recently promising me 1,000 free miles and they still haven't showed up in my account."
Rep: "Oh really? When did you get this email?"
Me: "I think it was Tuesday - it said miles would be waiting in my account, but I checked all week and they still aren't there."
Rep: "Please verify your account number, address and phone number"
Me: Provides details.
Rep: "Sir, thank you so much for your patience. I've just added the 1,000 points to your account so your new balance is xxx,xxx. Have a great day"
Me: "Thanks, you too!"
Lo and behold my account already shows the new "Customer appreciation bonus" miles. I am not elite with US Airways, so I was surprised I got the miles. If you have a couple minutes, it might behoove you to give them a ring and ask for the miles. As much as people say this isn't a PR nightmare - I agree, it's not a nightmare - it sure isn't good. I don't know whether this manual addition of the miles is a new directive, but I imagine it has something to do with the bad press generated like this, this and this.
Either way, get your free miles while the phone trick works. Please report your success/failure with this method below.
TPG featured card
at Capital One's secure site
Terms & restrictions apply. See rates & fees.
| 5X miles | Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel |
| 2X miles | Earn unlimited 2X miles on every purchase, every day |
Pros
- Stellar welcome offer of 75,000 miles after spending $4,000 on purchases in the first three months from account opening. Plus, a $250 Capital One Travel credit to use in your first cardholder year upon account opening.
- You'll earn 2 miles per dollar on every purchase, which means you won't have to worry about memorizing bonus categories
- Rewards are versatile and can be redeemed for a statement credit or transferred to Capital One’s transfer partners
Cons
- Highest bonus-earning categories only on travel booked via Capital One Travel
- LIMITED-TIME OFFER: Enjoy $250 to use on Capital One Travel in your first cardholder year, plus earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening - that’s equal to $1,000 in travel
- Earn unlimited 2X miles on every purchase, every day
- Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
- Miles won't expire for the life of the account and there's no limit to how many you can earn
- Receive up to a $120 credit for Global Entry or TSA PreCheck®
- Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
- Enjoy a $50 experience credit and other premium benefits with every hotel and vacation rental booked from the Lifestyle Collection
- Transfer your miles to your choice of 15+ travel loyalty programs
- Top rated mobile app