United Airlines temporarily adjusting inflight lavatory policy
For years, many airlines have restricted passengers from accessing a lavatory outside of their ticketed cabin.
Generally, crew members cite security as the reason behind that particular policy, though it also has the benefit of limiting traffic in premium cabins — business- and first-class passengers don't have to worry about a constant flow of travelers passing by their seats. On United Airlines, that's about to change.
This week, United communicated a temporary policy shift, as shared by travel writer Brian Sumers, matching an American Airlines policy we uncovered in 2018.
Want more airline-specific news? Sign up for TPG's free new biweekly Aviation newsletter!
As of Nov. 1, customers will be permitted to access a lavatory outside of their ticketed cabin. The move seems intended to help minimize congregating in the aisle, and, according to Sumers' tweet, was reviewed by medical experts as part of United's partnership with the Cleveland Clinic.
A United spokesperson confirmed the shift, explaining:
We're continuously looking at new ways to enhance safety for everyone on board the aircraft and based on feedback from both our flight attendants and customers, we're temporarily updating our lavatory usage policy beginning Nov. 1. The updated policy allows our flight attendants more flexibility to let customers use another lavatory during certain situations. That may include when there is a line for one lav but not another, when the service cart is in the aisle, etc. We'll continue to ask customers to use the lavatory in their cabin via an onboard announcement, but we've added "when possible" to the announcement in order to reflect the increased flexibility.
United's making it clear that this adjustment is temporary. While the airline's statement stops short of confirming that the shift is a COVID-19 safety measure, it wouldn't be unreasonable to assume a connection.
One thing is clear, though — for as long as this new policy is in effect, if there's a long wait for the economy lavatory, it can't hurt to ask to use the one up front, instead.
TPG featured card
at Capital One's secure site
Terms & restrictions apply. See rates & fees.
| 5X miles | Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel |
| 2X miles | Earn unlimited 2X miles on every purchase, every day |
Pros
- Stellar welcome offer of 75,000 miles after spending $4,000 on purchases in the first three months from account opening. Plus, a $250 Capital One Travel credit to use in your first cardholder year upon account opening.
- You'll earn 2 miles per dollar on every purchase, which means you won't have to worry about memorizing bonus categories
- Rewards are versatile and can be redeemed for a statement credit or transferred to Capital One’s transfer partners
Cons
- Highest bonus-earning categories only on travel booked via Capital One Travel
- LIMITED-TIME OFFER: Enjoy $250 to use on Capital One Travel in your first cardholder year, plus earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening - that’s equal to $1,000 in travel
- Earn unlimited 2X miles on every purchase, every day
- Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
- Miles won't expire for the life of the account and there's no limit to how many you can earn
- Receive up to a $120 credit for Global Entry or TSA PreCheck®
- Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
- Enjoy a $50 experience credit and other premium benefits with every hotel and vacation rental booked from the Lifestyle Collection
- Transfer your miles to your choice of 15+ travel loyalty programs
- Top rated mobile app


